On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took a month to get swimsuit and it was cheaply made and two sizes to small, do not recommend,
I don't usually write reviews because either I forget or too busy with activities. But I'm writing this review to tell how nice this swimsuit is. The material is very nice and not too thin like some other suits bought at department stores. The top length is perfect to the top of thighs for me because it really looks slimming on me. I love the vibrant colors. The only draw back is the bottoms are just a little too short and form fitting for my liking. But I think I'll get used to it. The size runs a little tiny bit large, which is better than a little bit too small. I can always tailor it to fit me better on the top. Just very happy with it and is a great suite
Very impressed with the quality of the suit and with the customer service. I paid for the express shipping and emailed asking if they could process the order quickly for my vacation. The wrote that they would get it processed right away and I had the suit very soon. Polite, do what they say, go above and beyond and great product. Thank you.
Everyone complimented this outfit. It stood out. And rest assured nof one else will inter the room with the same. It is unique this is why I love shopping on Rosewe. Love love love it.
I bought this dress and I wore it on my wedding anniversary 6-9-17. I got so many complements, everyone really did like my dress. But before I bought it I was reading all the pass reviews about this company, and how bad of quality there clothes were. I really didn't want to buy from them. But now after receiving so many good complements on how nice this dress look on me. I will try to order something else from them. The quality of the dress was very nice it didn't look cheap either.
Good luck if you buy a product that doesn't fit and you need to return. I followed all of the on-line return instructions ans sent the package to the address Modliliy provided along with the ticket number on the outside of the package and they refused it!
I then took a photo of the returned package to post on their website to show proof of delivery and the system said my cell phone photo was too small to post.
I just want my money back and have issued a formal complaint with Chase Visa.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Took a little longer than expected. It also came in blue not black. It fits. But it was not what I ordered.
Modlily has responded to my review suggesting I return the item I bought. It's not worth the effort so I'll donate it to Goodwill. I advise Modlily to stop banning poor reviews from their website. Honesty goes a long way.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Modlily.com doesn't post any reviews on their website except 4 or 5 stars. It took over 30 days to get a top from Modlily so that was strike 1. I finally received the top and it's cheap, heavy polyester and fabric doesn't hang well, strike 2. I posted a review after waiting 3 weeks for the top that I hadn't received yet, but Modlily didn't post the review. Now that I've received the top, I tried to write a 2nd review but I'm blocked from posting probably because I previously posted a complaint about the long shipping time, strike 3. Modlily.com is out. I won't be buying from them again.
1I haven't had a swimsuit that fit this well or felt this comfortable since I was a kid, and wore nothing but swimsuits all summer. Could wear this to the beach or on the water all day, pair it with slacks for casual dinner out, and at the end of the evening have to be careful not to fall asleep in it. LOVE it!
O-M-G! I love, love this shirt! This is my favorite color green. It's like a Kelly green! Top is so flirty and sexy! I ordered the medium... I'm a size 4-6 and wear a 36D bra if that helps with sizing. I can't wait to wear this on my cruise! Order one from Modlily and you won't regret it!
Love this shirt! I normally wear an x-small but I read the reviews to get a bigger size. I ended up getting a medium and it fits perfect! I've gotten so many compliments. Just go by the measurements, and you'll be fine. I bought both colors (navy & white) it's a great price and I would completely recommend it!
Best purchase I've ever bought! Fabric feels good (for the price, it is a bit thin though) and is slightly see through, but not to the point where I'd need to wear a top underneath. The fabric is also soft, not at all stiff. I ordered a small, and I am 5'6 115lbs for reference. It arrived a week early. I would order from this company again.
This top is cute. Its very comfortable and I like the way it fits on me. I got a medium for this off shoulder blouse. I decided to go for an upsize in case its loose I can make some alterations. I usually wear x-small too small for this kind and its a good thing I based on what is written on the reviews. For size reference I am 5 ft tall, weighs 102 lbs and my body measurements are 34 busts size, my waist runs from 25to 26 and 34 hip size. This is inexpensive but beautiful and well made. It shows off my shoulder and its not seeing through. Its material is a cotton blend. It did not change its size and shape after wash. Its still pretty and I feel wonderful while wearing it. Thank you very much. I hope they will offer other colors next time.
I really enjoy shopping with Modlily. Bought 3 dresses from Modlily. Very happy with my purchases. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. Everything fits perfectly all quiet smart! Very happy with the delivery as well. Will definitely buy again from Modlily.
I ordered my dress and receive it within the time stated. It was even better than I had hoped! The tailoring was perfect and looks wonderful on. I'm very happy with the purchase made Modlily. So many cute clothes, and I love everything about this. I would highly recommend them to anyone!
LOVE this dress! I usually wear a large or XL, depending on style/material, but I took a chance and ordered the 14plus after reading the reviews. Dress fits PERFECTLY, even the arms, and I have very large upper arms. I wear a 40DD bra, and I have comfortable room in this dress. I'm just less than 5'3"", and the dress comes to my knee.
Length and fabric is extremely comfortable to wear. It makes me look like I have a tiny waist. Neckline is much more modest than picture, but can be opened like that if you wish. VERY IMPRESSED!
This is such a bad company. The quality is poor and the workmanship is even poorer. What more can I say to add up to 100 characters?
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I have sent a message to you, please check and reply.
After reading many poor reviews I was concerned about receiving my recent purchase. I recently received my two bathing suits within the estimated time frame and they fit great and were of good quality. Would definitely order again from Modlily.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.