Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
Follow Lee J.
Unfollow Lee J.
Share Review
Report Review

The shop is Amazing
July 26, 2017

I had the most amazing experience at her in. The photos of items were very appealing; trust me, what you see, is what you get. The customer service is top-notch as once I placed an order, I received the shipment. My dresses were in good shape and were a perfect fit and taste. Such a delight! I recommend "she in" to anyone who needs to buy a nice something for themselves or a gift to someone; the website is a gift itself!

Date of experience: July 26, 2017
California
1 review
0 helpful votes
Follow Martha N.
Unfollow Martha N.
Share Review
Report Review

Great service
July 26, 2017

The other day when I was looking for a new Necklace for my wife in online then I noticed the great offer of this site & just ordered for a Gold Globe Telescope Necklace. At my utter surprise they delivered as they promised & the shipping charge was very cheap. Really I am highly satisfied with the best services of this site. I insist everybody to go with this site.

Date of experience: July 26, 2017
Florida
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Different Shop
July 26, 2017

Tried them for the first time and yak they are great and customer service is also very generous to their customer. I ordered a product for my wife and she was facing problem with the size and they changed it within no time very helpful.

Date of experience: July 26, 2017
Illinois
1 review
0 helpful votes
Follow Judith H.
Unfollow Judith H.
Share Review
Report Review

I am extremely happy with my purchase. I can't recommend this site enough. They have such great, stylish clothes for an affordable price. I will definitely be ordering again.

Date of experience: July 26, 2017
New York
1 review
0 helpful votes
Follow Alissa T.
Unfollow Alissa T.
Share Review
Report Review

Best dress ever!
July 28, 2017

Wish I hadn't waited so long to buy. The top is a bit sheer but it is my absolute new favorite. Day 1 wearing it, I bought 3 more in other colors. I will live in these this ULMER while pregnant

Date of experience: July 26, 2017
Arkansas
1 review
0 helpful votes
Follow Linda G.
Unfollow Linda G.
Share Review
Report Review

Good for the season
July 26, 2017

I bought this dress as a maternity dress in blue chevron. The light blue appears more neon in person. I normally wear a size 18 and ordered the 18/20 but the chest area was kind of stretched out- I have to wear an undershirt so my bra is not see through. The bottom part of the dress is great. It is not see through and hit me below me right at my ankles and I'm 5'7. Overall I'm happy with the dress. I think it'll last though the summer.

Date of experience: July 26, 2017
Oklahoma
1 review
0 helpful votes
Follow Veronica W.
Unfollow Veronica W.
Share Review
Report Review

Beautiful Clothes!
July 26, 2017

There are so many items that you can't find anywhre else and everything is so beautiful. I searched other sites and could not find a swimsuit like the one I wanted on modlily. The ones I found that were similar were either way more expensive or had bad reviews. My new swimsuit looks perfect and feels comfortable. Love this site!

Date of experience: July 26, 2017
Nevada
2 reviews
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Share Review
Report Review

RETURN POLICY SCAM
July 25, 2017

Warning! You will not be able to return your items. Just go ahead and try. You cannot get hold of them. Their website return directions are bogus. It is actually impossible to return an item. Their quality is poor. DON'T BUY FROM THESE SCAMMERS!

Date of experience: July 25, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Arizona
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

Perfect fit!
July 25, 2017

I was a bit skeptical when I ordered this dress. I read the reviews and decided to order it and if it didn't work, I would simply return it. I got the dress on Friday and wore it to a friend's wedding the next day. The fit was perfect. I ordered a medium (8/10), I am almost 5'7" and weigh about 150. It was the perfect length. The top part was a little see thru, but I wore a nude color cami underneath. It worked out perfect. I would order again and recommend this to others!

Date of experience: July 25, 2017
Washington
1 review
0 helpful votes
Follow Rose L.
Unfollow Rose L.
Share Review
Report Review

LOVE THEM!
July 25, 2017

I bought this dress to wear to my baby shower! It fit perfectly and is so beyond comfortable I am ordering one in every single color to live in for the rest of this pregnancy!

Date of experience: July 25, 2017
Illinois
1 review
0 helpful votes
Follow Cecilia T.
Unfollow Cecilia T.
Share Review
Report Review

This is my new go-to dress! I love it for casual wear and work. It fits like a dream and is super comfortable!

Date of experience: July 25, 2017
Alabama
1 review
0 helpful votes
Follow Alfred D.
Unfollow Alfred D.
Share Review
Report Review

This dress is absolutely perfect for hot summer days. I am able to throw a sweater on and wear it to work. The length is perfect covers my toes (just how I like). Will be Buying more!

Date of experience: July 25, 2017
New York
1 review
0 helpful votes
Follow Melinda S.
Unfollow Melinda S.
Share Review
Report Review

Good prices
July 25, 2017

To my surprise the quality is great especially considering how good the prices are. I've had no problems and will be ordering again. I get tons of compliments and people asking where I got it from. I totally recommend... enjoy your shopping.

Date of experience: July 25, 2017
Arizona
1 review
0 helpful votes
Follow Raymundo G.
Unfollow Raymundo G.
Share Review
Report Review

Loved my order!
July 25, 2017

I bought two coats; both are very comfortable and warm. Size fits perfectly, and they are true to the pictures. Loved everything, I'm already waiting for my next purchase to get here! Have ordered from them since, and will order from them again!

Date of experience: July 25, 2017
New York
1 review
0 helpful votes
Follow Otto H.
Unfollow Otto H.
Share Review
Report Review

Very Stylish
July 24, 2017

I love the design so much that I bought all the color of the shirt dress. I can wear it when I am working, I can wear it when there are partiesit seems to me that I can wear it on every occasion!

Date of experience: July 24, 2017
Iowa
1 review
0 helpful votes
Follow Amanda T.
Unfollow Amanda T.
Share Review
Report Review

Great site and products. They offer amazing prices for good quality products. They are always up-to-date with current fashion. Their customer service will always help if you have any issues. Definitely going to be buying more and the cheap prices make it even more exciting!

Date of experience: July 24, 2017
Georgia
1 review
2 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

This is SO disappointing! Purchased 2 swimsuits to see which would work... of course neither. And I am having the same trouble as everyone else... no way to actually return it. I'm sure Sofia will jump on here and tell me how easy it is to return for my refund... but guess what, Sofia? You have NEVER posted a return address. That's pretty much impossible to send back without an address. How about you let us in on that? If nothing else, I have learned to NEVER do business with this dishonest company.

Date of experience: July 22, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Delaware
1 review
1 helpful vote
Follow Janice S.
Unfollow Janice S.
Share Review
Report Review

Received a bathing suit did not fit want to return can't figure out how to get a return. The site won't let me sign in so therefore I don't know how to contact anyone the phone number doesn't work either

Date of experience: July 22, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Washington
1 review
1 helpful vote
Follow Denise J.
Unfollow Denise J.
Share Review
Report Review

Excellent clothes
July 22, 2017

This site is amazing! The customer service is really friendly. The clothes are not only affordable but the quality is really good and unique! Returns have been easy also. Love this company so far. Only problem is that shipping takes really long but all in all, shop right away at Modlily!

Date of experience: July 22, 2017
Virginia
1 review
0 helpful votes
Follow Mitch F.
Unfollow Mitch F.
Share Review
Report Review

I've ordered from Modlily many times and have been satisfied with many of my purchases. The key to this site is to know your measurements! Some times I wear an extra small in items and sometimes I wear an extra large! It's all about reading the size chart and choosing the correct size for your measurements. Another key is to read what the item is made of and then there will be no surprises. I think those people that give Modlily a bad review just don't take the time to do those 2 important things and then are disappointed when an item doesn't meet their expectations! I've also returned a good number of items and have had no issues- follow their directions with regard to returning and the money is refunded promptly. Overall, I give Modlily 5 stars!

Date of experience: July 22, 2017