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ModlilyReviews 8,638

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

South Carolina
2 reviews
7 helpful votes
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They provide poor quality merchandise and when you return in in accordance with their instructions, they do not issue a refund.

Date of experience: July 23, 2018
Arizona
1 review
9 helpful votes
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I ordered two bathing suits and five tops from this company all in the same size. The items were either two big or two small. Some tops appeared to be petite sizes. The cup sizes on the bathing suits were small on one and XL on the other. One swim suit had no bottoms. There were two shipments. One took almost three weeks and the other took five weeks. In order to return items you need to send them to China with many restrictions. In lieu of returning the items, I was offered a 50% refund. Now I'm stuck with unwearable clothing and will only get 50% of my money back. As great as the companies marketing is, do not get suckered in. The fabric is cheap, there are no labels, no washing instructions and the sizing is way off. There is not a customer service phone number and you must submit a ticket on line. The customer service hours are very limited and in the middle of the night. I would not shop this company again.

Date of experience: July 7, 2018
Argentina
1 review
4 helpful votes
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Order in. Vedtido a month ago and mefio and sun not tecibi the dress, I already oaga with VISA card, I am worried,. I need...

Date of experience: July 6, 2018
New York
1 review
1 helpful vote
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Long Wait
July 5, 2018

It took along time to get you order but I am always satisfy, so please rush my orders I have am affair to go to and I need the clothes

Date of experience: July 5, 2018
Florida
1 review
4 helpful votes
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Unhappy
July 5, 2018

I have tried to contact them about my order. Even before you sent it and no luck hearing back from them. Also, after reading other comments, I might consider myself lucky by not sending back. I will never order from them again.

Date of experience: July 5, 2018
Tennessee
1 review
3 helpful votes
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Unhappy
July 5, 2018

When will the manufacturers for Modlily stop basing their sizing on oriental woman? American women are not petite.

Date of experience: July 5, 2018
Virginia
1 review
6 helpful votes
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The sizing is horrible and you cant call this company, you can only email them. They also refuse to write back on returns
Do not order from this China based company
Horrible!

Date of experience: July 5, 2018
Missouri
1 review
0 helpful votes
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Perfect
July 7, 2018

I have Ordered 4 swim suits and have loved every one of them. They are excellent quality, the material feels sturdy and I am confident that it wont tear or develop loose seems while swimming. Every time I hear Someone ask where they should buy a swimsuit I send them to this website.

Date of experience: July 5, 2018
Michigan
2 reviews
7 helpful votes
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Horrible Company
July 3, 2018

I returned an item per their instructions with a return authorization code and tracking number on June 1st, after waiting over a month to receive it, they received it on June 4th, and I still have not received a refund. I was supposed to have the refund within 48 hrs. Because I paid with pay pal, and it's a month later. They are not responding to my inquiries either. DO NOT BUY FROM THEM.

Date of experience: July 3, 2018
Michigan
1 review
4 helpful votes
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I ordered three dresses 4 months ago and two of them have not arrived by July.

The one that did arrive did not fit. Tried to contact the company to arrange a refund and return as well as to track down the other two dresses. Have received no response from the company.

Definitely will not order from this company again and hope to some-day be able to get my money back for the ones that have not arrived and the one that I am trying to return.

Will be reporting the company for Credit Card fraud tomorrow.

Buyer beware
Gordon and Susan

Date of experience: July 2, 2018
Illinois
1 review
0 helpful votes
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Unhappy!
June 30, 2018

Not sure if I'd order from them again. Ordered swimming suit and got 2 lost money because of there refund policy..

Date of experience: June 29, 2018
Kansas
1 review
1 helpful vote
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A long wait.
June 30, 2018

It took a long time to get the swimsuits I ordered but they fit and we will enjoy wearing them this summer.

Date of experience: June 28, 2018
Texas
1 review
2 helpful votes
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Update
June 28, 2018

I had placed a review that Modlily was not responding to my return request. They finally did and have credited my account.

Date of experience: June 28, 2018
North Carolina
1 review
0 helpful votes
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Order of tunic
June 28, 2018

It took a long time for me to get it but the product seems to be fine. I plan to wear it on July 4th when we celebrate independence day.

Date of experience: June 28, 2018
California
5 reviews
0 helpful votes
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I always take a risk ordering clothes over the Internet or by catalog. I'm petite, but full figured they fit just perfect. Very pretty prints! The price can't be beat.

Date of experience: June 25, 2018
New York
2 reviews
10 helpful votes
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SCAM COMPANY
June 25, 2018

This is a scam company. The clothes you see online will not be the clothes that you receive. When you look at the four and five star reviews most of them come from non-English speaking people. I assume theyre from Chinese people who work for the company or are related to the company in some way. This is a common practice to hopefully override some of the legitimate bad reviews. Do not buy from this company ever.

Date of experience: June 25, 2018
Nebraska
1 review
3 helpful votes
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I ordered two bathing suits on May 1 and have yet to receive. I use their ticket system to inquire and always receive general sorry but zero results. This is the typical scammer company that takes your money and runs! I wish authorities would dive into this company and rid of their existence as their business practices are illegal by taking minors yet not delivering the product!

Date of experience: June 25, 2018
Tennessee
1 review
3 helpful votes
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Buyer beware
June 24, 2018

I ordered what looked like a cute tunic from here. It came late and looked absolutely horrific. Cheap, cheap material, poorly made and was awful. I called to try and return it, they are located in China, it would have cost as much as the top was worth to send it back, so I took an offer of them crediting me half of what I paid to keep it. I threw it away, it wasn't even decent enough to donate.

Date of experience: June 24, 2018
Mississippi
1 review
5 helpful votes
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Still waiting!
June 20, 2018

Bought this for my wife to wear at an event and still have not received it and according to other reveiws it is not looking very promising. Trump is doing what is right by charging tariffs on all this kind of crap coming into our beloved country from China and any other countries that steal our technology and pass it off like it is there own!

Date of experience: June 20, 2018
Connecticut
1 review
5 helpful votes
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It took a long time to get my order and when I got it was very disappointed. I got the women's sharktaill patriotic shirt which looks really good on line. It looks like crap in person. Arrived in a skimpy plastic bag FROM CHINA postmark and I knew it would be trouble. The quality of material is a step above the Dollar Store - if that! The colors are beautiful ONLINE. In person colors are totally faded. It was expensive at $25. Should be $5 at most. Te return address is overseas making it expensively impossible and I have tried several Customer Service Help emails to the companies' site to no avail. I am pissed! NEVER going to wear this thing and want my money back. Contacting PAYPAL to get involved.

Date of experience: June 20, 2018