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ModlilyReviews 8,638

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Washington
1 review
22 helpful votes
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I got my Refund
June 19, 2019
Updated review

So, I put in a dispute with Paypal. I had proof that Modlily received the shirt back and had taken photos of the shirt and package before sending it back. I received an email from Modlily telling me that I needed to cancel my dispute with Paypal before they could issue a refund. Of course, I didn't believe them, told them so, and told them to just issue the refund, which they did yesterday. Hope this helps someone else!

Date of experience: June 19, 2019

Return accepted, no refund
June 17, 2019
Previous review

I ordered a shirt, received it after a month. It was too small and the buttonholes were all frayed. I had to spend a week asking for a return label link that worked. Finally received it and sent the shirt immediately back. A week letter they, I received an email with update to my ticket. They said that the shirt I sent back was a different one, it was the wrong size, was stained, and been worn. I should have expected this after researching Modlily after I had ordered and learning that they are not a good company to deal with. I sent the shirt back in the same condition that I had received it and now have to dispute this with Paypal. Do not buy from these people!

Date of experience: June 17, 2019
Ohio
1 review
3 helpful votes
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Return
June 16, 2019

I returned a jumpsuit n it was received. That was almost a month ago. Have not received a refund! Also requested a return label for another item and have not received it either!

Date of experience: June 16, 2019
California
1 review
6 helpful votes
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THE CLOTHES DID NOT FIT. RETURNS ARE IGNORED. YOU CANNOT FIND THE CORRECT PLACE TO RETURN, THEY CLAIM YOU ARE CONTACTING THE WRONG COMPANY. THEY WILL NOT REPLY. I GOT STIFFED FOR OVER 100 DOLLARS. THESE PEOPLE ARE CHEATS.

Date of experience: June 7, 2019
California
1 review
6 helpful votes
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Still waiting...
June 5, 2019

Ordered 4 dresses for a weekend event, which occurred last weekend! It's been 14 days since my order, and still nothing... I've tried to follow the shipping data but it keeps saying "In transit" with NO estimated delivery date. I've written 3 times to the company and all they say is that they are an international company and I need to be patient. They keep telling me to look at the tracking information online and I keep telling them I've done that many times there is no information on delivery there! It just says "In transit". It's already past the date when I needed these dresses so I don't even care when it comes, I just want to know when to expect it! Definitely a language barrier.

Date of experience: June 5, 2019
Virginia
2 reviews
8 helpful votes
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They kept popping up on Facebook, and they definitely have a very nice selection of products but good luck getting your order! I paid a little extra to get it in like 5/7 business days and it's already been almost two weeks, and I only have one item and no indication that any others are on the way! (I ordered 5!) Bathing suits... so it's super disappointing that the days and weeks are going by and we are now in summertime, and no suits to be seen except one ( which I don't love!)! Never again!

Date of experience: June 1, 2019
California
1 review
2 helpful votes
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I have ordered over 80 items from various chinese companies and found that most of them are very responsive with fast and economic shipping. Compared to the usual USA based clothing companies ModLily is less expensive but compared to other chinese prices they are very expensive. Ad to it the fact that ModLily's customer service and their extremely slow shipping process is one of the worst companies I have worked with. Even a "0" would be a good rating for them.

Date of experience: June 1, 2019
Florida
2 reviews
11 helpful votes
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Why isn't there a " NO STAR"? Now I have to give them a 1... ticks me off.
The blouses look very pretty but with reading the same reviews here that I read on Noracora's Site I'm not even going to chance ordering from ModLily. NoraCora saved my cc info and just used it to pay for somethings I just had in my card plus a couple of other things. Green and tan ugly shoes and a bandana headband? ( my hair is 2" long! Seriously?)
I filed a fraud report with my bank. Let Nora get the headache. They delivered the clothes ($165) yesterday. I'm leaving them unopened in my laundry room until this gets settled. Then bringing them to the post office as " recused. Not at this address. Let THEM eat the postage

Date of experience: June 1, 2019
California
1 review
12 helpful votes
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I was worried that the medium I ordered might be too small, but it actually turned out to be a little bigger than I expected. It still looks cute, though. It took less than a month from order to delivery. The quality is a cotton that hangs nicely on the body. My only complaint is they don't carry very many tops in small, which I think would have fit me better. My husband saw me trying it on and remarked, "Oh, that's really cute!" He's pretty honest. For some perspective on size medium in this particular style, I'm 5'4" and 120 lbs. See side-by-pics of the ad and me and judge for yourself.

Date of experience: June 1, 2019
California
1 review
2 helpful votes
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I have waited over a month for my order and they keep lying and say it is going to be delivered but it hasn't. My understanding is that this company takes your money and never delivers the order according to many other reviews. Don't fall for this scam. Terrible customer service and dishonesty. I am going to have to go to my bank to get my money back.

Date of experience: May 31, 2019
Florida
1 review
4 helpful votes
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Run away
May 29, 2019

I paid for 4 shirts on April 26. I have NEVER relieved them. No reply from company. Fighting them threw my credit card. This company is a scam.

Date of experience: May 29, 2019
Ohio
1 review
4 helpful votes
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Pleased
May 27, 2019

I ordered two bathing suit tops from you guys last year with underwire and I did size up so I do recommend that. They fit great have had absolutely no problem with them whatsoever. The material is amazing and store quality and the prices are really reasonable. Thank you guys for such a great experience!

Date of experience: May 27, 2019
California
1 review
5 helpful votes
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I ordered a blouse from a ad on facebook. Didn't realize they were shipping it on a slow boat from China, when I finally received it even though it said Large it was not a large. I couldn't even put it over my boobs. There was no room! Definitely made for a skinny china doll. Don't waste your time and get sucked in their facebook ads.

Date of experience: May 26, 2019
California
1 review
3 helpful votes
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My husband ordered two dresses for me for Mother's Day. Didn't look or feel like the picture. Returned Friday, they received it Monday, and 10 days later still waiting for refund. I wish I could give them a "0." Bad material like out of a sweatshop. The one dress was made like a liturgical dance dress, and the other was ridiculous as well. They received my return, but make it difficult to get your money back. My ticket keeps saying processing refund, but it never changes. These people are rip-offs. They owe us $65.21, and I want our hard earned money. I believe they are scammers. Look at their responses. They're robotic, "We apologize for the inconvenience, fill out a ticket saying you're from sitejabber and we will refund you in 1-2 business days." Ridiculous considering you already filled out the ticket to get your money in the first place!

UPDATE: I RECEIVED A REFUND FOR THE $65.21. It took this review, multiple messages once they unlocked where you can leave a message, and poor reviews I left on Facebook. They basically make it difficult so that you will just walk away. It took about 11 days to get the money AFTER they received the package (in which my tracking showed they received it in 2 days), however, I hear it's a warehouse and no person is there. You have to wait until they pick it up I guess. Of course, they didn't reimburse the extra insurance we paid, or postage, but no worries. They won't get another dime from me, and if anyone asks, it will always be a bad review.

Date of experience: May 23, 2019
Arizona
1 review
5 helpful votes
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Blech!
May 18, 2019

If I could give them zero stars, I would. Horrible customer service and poorly made products. They scam you when you try to return the merchandise by claiming the returned products aren't what you ordered or are stained, defective or used. I wish I had looked up these reviews before I ordered.

Date of experience: May 18, 2019
Canada
1 review
1 helpful vote
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Beautiful clothing
May 19, 2019

I have ordered two tops already from Modlily and i am completely satisfied,, they fit very well and good quality. I dont know why so much bad reviews on them... i have now ordered a 3rd top and hopefully will be as nice as the two others... i am getting a lot of compliment on them asking where i bought those... i guess they must look nice.

Date of experience: May 18, 2019
Florida
2 reviews
5 helpful votes
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These people say all the right things, sound so sweet and then they LIE LIE LIE! I tried on the tops, didn't fit, put them back in the package and returned them. They said they were worn and stained! UNTRUE! What a ripoff! Do not buy especially if you have to return. I'm contacting the BBB. Incredible. Is this an Asian company?

Date of experience: May 15, 2019
California
1 review
6 helpful votes
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Don't BUY!
May 8, 2019

Wish I would have read reviews! Will never buy from sponsored ads on social media again.
They denied my return saying items damaged and worn, which is CRAP! Their ticket return process is complicated, and live chat is non existent.
Don't order! Will try and reverse charges from credit card, but lesson learned, a $60 dollars lesson.

Date of experience: May 8, 2019
Connecticut
1 review
11 helpful votes
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I purchased swimsuits and the fit was weird. They say they have guaranteed returns. They DO NOT. They claim you need to submit a ticket but the website does not permit it. It says you go online to chat from 9 PM to 11:30 PM and 1:00 AM to 6:00 AM. THERE IS NO ONLINE CHAT at ANYTIME! I wish I had read the reviews.
Do not order from this company or plan to keep Anything you may or may not receive!

Date of experience: May 2, 2019
Florida
2 reviews
13 helpful votes
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I ordered 5 shirts and they shipped three. I submitted a "ticket" through their "process" and it says they respond within 24 hours. Three days and still no response. I'm going through my credit card to file a claim against them. Material for the shirts is also cheap and I was very disappointed with the quality. I'm afraid to wash them, They will probably fall apart!

Date of experience: May 1, 2019
Colorado
9 reviews
22 helpful votes
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I waited for 30 days and never got my order. I had to file a claim on my Paypal account for this transaction which was initiated through a Facebook ad.

Date of experience: April 28, 2019