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business logo of Modlily

ModlilyReviews 8,638

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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We monitor reviews for authenticity

Texas
1 review
4 helpful votes
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Do not buy anything from Modlily. The items I received were cheaply made and one was even torn on the seams in front. I attempted to return them and after 8 requests, and a month, got no return information or ticket. I wrote a review on this site and then got a response from Modlily and a return ticket. I used that ticket to return the items and received a notice from PayPal that a refund was being processed. The original amount was $70. The refund was $53. When I looked into it I realized they used the conversion rate of China for US dollars in the return. If I sent $70 USMoney, I should have received $70 back. This is a scam. Don't make the mistake I did.

Date of experience: February 12, 2020
Florida
1 review
9 helpful votes
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Terrible
February 5, 2020

I ordered 3 shirts from this company. Two were extremely small and one was the COMPLETELY wrong item. They came in two shipments and took forever. When the first order came it was too small. I tried to contact Modilily but their site was down. Received the third item and finally was able to submit a return ticket. They refused the first two items stating it had been over 30 days, it was 31 days and only because their site was down TWICE! The second shipment was given a return label and now they refuse to refund because they say it was stained and was the wrong item. Yes it was the wrong item and NO it was not stained. The reason I returned it is because it was the wrong item. It was never worn and was placed immediately back in the packaging so there is no chance it was stained. Terrible quality, terrible customer service and a complete rip-off.

Date of experience: February 5, 2020
Texas
2 reviews
2 helpful votes
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Not BBB approved
January 6, 2020

From BBB (Better Business Bureau)
3005 Kenilworth Ave. #A008
Hyattsville, MD *******
http://Www.Modlily.com
*******052

Date of experience: January 6, 2020
Ohio
1 review
7 helpful votes
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I ordered 3 Christmas tops November 30th. It is now December 22nd and still no delivery.
I wanted to wear them for my last week at work before Christmas and here it is, Christmas week and they still have not arrived. Forget about tracking! It's China and they don't care.
I have cancelled my order and highly suggest that NO ONE ever order from this site.

Date of experience: December 22, 2019
Maryland
1 review
5 helpful votes
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Doesn't look as good for real as the pictures
Really cheapy looking when you get it
I doubt I'll even wear them, got three tops
So disappointed, never again

Date of experience: December 11, 2019
GB
1 review
4 helpful votes
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I ordered two items and one arrived within a week. You get what you pay for! I tried to track the other, but when I put the number in it kept making me send a 'ticket', which I did four times and this was after I'd sent two emails querying where the other item was which weren't answered. I raised a query through Paypal and kept being told the item had been delivered - it hadn't. Eventually, five weeks after I had placed the order and in advance of escalating the matter via Paypal, the item arrived. It wasn't as nice as it looked in the picture but at least I got something.

Date of experience: December 9, 2019
California
3 reviews
7 helpful votes
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WARNING YOU WILL GET RIPPED OFF. First of all the clothing is CHEAP, as in clothes made out of sheets or curtains. When you try to return, they will not credit your account as they promise, I am still proving emails to Pay-Pal to get my money back through a claim with Pay-Pal against Modlily. I had cancelled my Modlily orders, but they sent them anyways, then when I returned them to Modlily with proof of tracking, they are not giving me my money back. This is now December 5. They will tell you that you will get your money back in 3-7 days. This is a lie, they will not credit you, and it is up to YOU to stay on top of it to try to get your money back. The clothing comes from china. You will have to fight to make things right. Of course this is all through e-mail as they have NO CUSTOMER SERVICE BY PHONE. FAIR WARNING DO NOT TRUST THEM! Or the quality of clothing, it is pretty bad.
I am going to stick with Patty Boutique on Amazon, they have great stuff and are trustworthy, I feel stupid that I even went anywhere else. Anyways, fair warning about Modlily REMEMBER, YOU HAVE BEEN WARNED.

Date of experience: December 5, 2019
Arkansas
1 review
7 helpful votes
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Cheap, cheap rip offs!
November 25, 2019

Wish I had read the warnings first! Bought 3 blouses, received 2, one I did not order. Cheap looking blouses, made with cheap tee shirt material. BE WARE, they are a rip off... will never buy from them again.

Date of experience: November 25, 2019
Israel
1 review
6 helpful votes
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Do not buy from Modlily!
November 19, 2019

Do not buy from Modlily! You have a 50% chance of getting your order and of that a 50% of the dress being correct.
When you don't receive your order at all they steal your money. Their constant reply is they will return your money when you return the item. They can't understand that you can't return what you did not receive.
You are warned!

Date of experience: November 19, 2019
Maryland
1 review
8 helpful votes
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Buyer Beware Big Time!
October 30, 2019

Wanted to return a cheap blouse because it was... cheap! They asked me for a picture to show what I didn't like about it. How do you take a picture of cheap? I hope they pay their photographer $1M (or 7M Yuan) - what a genius he/she must be getting these clothes to look so good in pictures! Never again!

Date of experience: October 30, 2019
New York
1 review
8 helpful votes
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Very dissatisfied
October 18, 2019

I will never ever order from this company again I return a top I never got a refund for it I usually take a large I order a 2x it was misfit I'm not happy

Date of experience: October 18, 2019
California
1 review
11 helpful votes
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I ordered several items that trickled in almost a month. I kept three and returned three. One I had tried on and the other two I didn't like the material so I never tried them on. I mailed back and now get an email they are used or stained! I'm thinking am I having s nightmare or is this for real? Please don't fall fir this scam! I'd give zero stars if I could.

Date of experience: October 14, 2019
Arizona
1 review
12 helpful votes
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I ordered different sizes of same shirts, tried them on, put them back in their original plastic bags and returned the ones that didn't fit. All L and XL of same shirts and all fit differently. I monitored my account as they noted they were received and waiting for refund processing. Got the message on their account, not by email, that they were NOT going to be refunded due to "stained, defective, not the same shirt, or have been used". Of course none of that was true. Now they have my shirts and my money!

Date of experience: October 14, 2019
Colorado
1 review
9 helpful votes
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I ordered 3 tops. 2 of them were so small (I'd guess 3 sizes smaller than marked) that I couldn't even try them on. I was clean and refolded them on a clean surface before putting them back in the original packaging so there is no way I could have done any damage to them. However, after I returned them I received an email that they were only refunding part of my purchase because the items were either stained or damaged. Obviously the company is not legitimate so don't throw away your money.

Date of experience: October 10, 2019
California
1 review
9 helpful votes
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BUYER BEWARE!
September 26, 2019

Place is a scam. Read the rest of the reviews... Everything they say is true. I should have read the reviews before tangoing with this STUPID company. They are not legit.
BUYER BEWARE!

Date of experience: September 26, 2019
Texas
1 review
9 helpful votes
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They do not give refund. I sent my clothes back right away within their return policy time. I never wore them once--none fit correctly. They were too small. They took a while to communicate and sent an email saying they wouldn't give me a refund. Then another email saying they would refund my money in 7-10 days. It's been 20 days and no refund. Total scam!

Date of experience: September 25, 2019
California
1 review
11 helpful votes
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VERY DECEPTIVE
September 20, 2019

Extremely disappointing to say the least. Not only did it take 20 days to get here-should have known they are coming from China-the quality is cheap and flimsy. One top was not as ordered and the photos look MUCH better than the actual garments. And they are way overpriced for what you get. Never again.

Date of experience: September 20, 2019
Louisiana
1 review
13 helpful votes
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What a RIP-off, don't order
September 16, 2019

I ordered 6 shirts. They trickled in over a 4 week period. They were not near as nice as they appeared in the pictures. I tried them on and decided to return 3. They told me they were returned stained and were only refunding 50% of the cost. There were no stains or any issues with the items. It is clearly a scam, their way to make money. I am completely disappointed

Date of experience: September 16, 2019
California
1 review
12 helpful votes
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Don't dare try anything on
September 15, 2019

Ordered 3 tops. 2 were too small after trying on. Immediately returned them and received notice they can only refund half due to stains. Huh?
No wonder prices are so low.

Date of experience: September 15, 2019
California
1 review
12 helpful votes
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DO NOT BUY!
September 12, 2019

I bought what appeared to be a beautiful sparkly blouse from the website. When I recieved it there are no sparkles anywhere it is colored dots on the material! No shine... no sparkle... nothing! It looks like a $5 shirt a child might have made. I will NOT make the mistake of buying from them again!

Date of experience: September 12, 2019