Horrible! Company! They took my credit card and shipping information and sent me a confirmation number upon clicking "pay now". They then sent me an email saying unpaid. They asked me to "pay now" again which I did so now I paid for the same order twice. But never got another email stating that it had been paid. What kind of company does that? No phone number to talk to a real person. "Talked" on a "live chat" which went absolutely nowhere. Most unprofessional, unreliable company I have ever dealt with. I am an avid online shopper and this is the first time I have ever encountered such a horrendous company. Never again. Buyer beware!

Poor quality clothing, horrible customer service and return policy. Would only offer me 30% refund when I wanted to return a defective dress! The panels of black on the dress are 2 different colors and material. Only able to email them, no customer service phone number. This company is a scam!

I feel so stupid being fooled by the beautiful photos in their ads and I really should have read the reviews before ordering. The four tops took about 3 months to arrive and they came separately because the full order wasn't ready in time. However, the delay in delivery didn't really bother me so much but after waiting all that time, when the product did arrive it was terrible. Bad quality, both in material and production. Weird seams, weird fit. Crinkled necklines that can't be solved with ironing because it's a structural problem and sewn crooked. I never bothered to try to return or contact them because after receiving the items I finally read the reviews and didn't need the headache of trying to communicate with an overseas company. I took the loss as a lesson learned and tossed the items into the trash.

Poor quality. Fabric feels like plastic. Shipping dates are arbitrary. They say they give refunds but they don't. They give a credit to their site so you can buy more cheap plastic stuff you will never wear. I guess it's not a scam because I did receive product. Let's just say "shady company".

I returned a swimsuit the day after I received it, because it didn't fit. In return, for spending more than $38.00, I received a coupon, good for $5.00, if I spent more than $79.00 more!
Don't ever shop this site or try to return to this site! Also merchandise is very inferior quality!

Modlily takes pics from designer websites and cuts heads off models so as not to be found by searchbots...
The fabric they use is the cheapest of the cheap polyester fabric that has no shape or form and looks like it will light on fire just by blowing on it. The swim suit and dress I bought for 100USD each were badly sewn, shapeless and my ugly dog would not even wear such crap. Of course, I was never able to get a refund either...

The ads, the styles, the prints, oh my, giggling just had to buy some... got my package today with several of the items missing and it's ok because I never want another piece of their JUNK in my house. Ladies do not do it, read the reviews all of the reviews from all sites. When they say medium is a 6 to 8 US what they mean is a medium is a 11/12. A large, well, I could cover my hubby's com fey chair with it. I have a dog, but, I would not even give these tops to my dog to lay on (they are big enough). Lesson number 45,671, I guess at 70 I'm entitled to that many. Think of me as your fairy godmother and stay away from here.

If you're like me and tempted to order from ModLily because you keep seeing those ads with cute looking clothing that looks affordable, DON'T! Don't order from them. I have ordered 2 bathing suits from this place - their first suit fit fine. The second suit, which is exactly the same size, looks like it's been sewn to accommodate a butt that is at LEAST 3 times bigger than my own ample enough butt. In a weak moment, I took another chance and ordered more clothes. That was a month ago, and I still haven't received my package. I expect I will feel completely ripped off once I finally do receive this package. This is yet another lesson to buy local, shop from retailers and manufacturers in your own community and country! I will never EVER buy from this online retailer again.

This review may not be completely fair as I have not purchased from them under this new name. But judging by the reviews and behavior I could al, post guarantee they are the same Hong Kong outfit disguising them as being from the UK or some other location and doing the exact same thing a number of other companies with very similar names have been doing that stole from me. Unbelievably good, but if they deliver anything to you it will be nothing like what you ordered (doll clothes nylon material), non existent customer support and no way to directly contact them or find out where the crap is coming from. Ads always look the same, different company name same endless complaints. We should all demand our money back from Google. They have been allowing this international company rip people off through their ads for years. Disgrace. I have stopped clicking on any Google ad. Cant trust them.

I placed and order on the 6th of OCT... i got a reply saying... shipment cannot be delivered due to long address... I found it strange... none the less i contacted their customer service team and got it sorted... I told them that i needed the shipment by the 23rd for my sons bday... today is the 22nd and the shpt has not even arrived Dubai... once it arrives Dubai it will take another 6 days to get delivered... Now this service is very very very bad... my sister too cancelled her order... DO NOT TRUST THEM...

Bought 2 swimming trunks for husband and a bathing suit for myself. 1 pair of swimming trunks were good. We kept them. The others were too small, just by looking at them. They looked like kids suits. So I sent them back. They sent a message saying they were returned but stained! We never even tried them on. We held them up, said nope and put them back in the original package. Took it to USPS and and packaged it in another package in front of owner and he sealed it up. There was no stains or wear. Now they are trying to say they will not refund my money. Due to stains...
Do not BUY anything from them!

They gave a three week window for delivery which started three weeks after my order. Four weeks after the last day of their delivery window, I asked them to cancel my order. They said it had just arrived in the US and should deliver it soon. I told them we no longer wanted the items and to just cancel. They offered and I mistakenly accepted their offer of a 50% refund. I did get the refund but a month later still no merchandise. Now a few weeks later I'm still trying to get the rest of my money back.

Bought 3 tops it said free shipping over a certain price so was not expecting the extra $25 they put on my order. The tops did come very fast to Australia but for $107 the tops were not what I expected. One I put in the charity bin. The other 2 being the material they used for summer t shirts will make you sweat so much. Why not if they are truely t shirts make them in breathable jersey. What a waste. I've now bought 3 tops from Katie's at a cost of $55 and I KNOW I will wear them.

I was trying to do a live chat as I had questions on my returns. The live chat only allowed can questions that came up so I could even ask a question I needed to ask. Then if you click on their questions that where predetermined they can canned answers. They was no live chat available. That is a bit frustrating and then I went online to get a phone number but no phone is available. What retail business doesn't have customer service support that you can call. I will not be placing another order. Amazon makes it so easy to shop online. I'm just going to continue shopping through them.