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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I had anticipated a wait for delivery of my order due to the back-ups going on at this crazy time. The items arrived sooner than I had thought so I was very pleasantly surprised.
I'd seen pictures of clothing from ModLily for awhile on my Facebook page, finally decided to place an order. I ordered 3 tops: a white blouse, a Christmas fun print and a layered-look cowl neck tunic. I received my shipment in 2 packages within 10 days. After trying on the tops, 1 didn't appeal to me, and I chose to return it for credit. The return process was simple, quick, and I've already been credited toward another purchase. I don't usually order clothing online, but ModLily is a great company for customer service.
I loved this suit! It was so sexy but covered in all of the right places. The fit was spot on and it looked and felt like an expensive designer swimsuit. Just lovely!
Totally satisfied with my purchase from Modlily, from the ordering process, to timely delivery, true to colour, good quality and correct fit. Couldn't be happier!
I did receive my 2 dresses and couldn't be happier. The sizes were perfect, love the color and they even arrived earlier than expected. I ordered 2 more items and are anxiously awaiting their arrive. Thank you again!
Ordered this dress for a wedding. Wasn't too confident it would arrive in time and wa surprise it actually arrived a full week early!
All good. No dramas, fast postage, good communication. Will deal with again
I was very happy with my purchase. Item is good quality and true to size. Will definitely order from ModLily again
I received the 3 items I ordered but only 1 fit. The one that fit was great but the other two were too small. I went to the website to try to figure out how to return it and I thought I was supposed to receive a label to return it. Please advise as I am still waiting.
I have received my order. I have now been trying for days to get a response as one of the items is too large and I wish to send it back and get a smaller size. This seems to be an impossibility, as no matter how many times I try, I seem to get no where! I cannot get a "NUMBER"
Dear customer,
Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily
My Wife Loves The Color & Very Comfy! Thank You Very Much For The Great Service Also Keep up the good work. Tacking System needs a little work I can't read chinese please put tracking in english when shipping to the U.S. Have a Great Day! Mr. Daniel Grotto.
I loved the bathing suits I ordered and they fit well. I just wished the bottom of the tops were hemed. I think that would make them look more expensive. The fit was good! Delivery was good! The price was very good!
Yes, I have received my order, and the dresses are as expected they are beautiful and my wife is very happy. But the shipping time was a horrible, I just hope that next time it's much better. Thanks, for everything..
Very comfortable top, pretty color and nice fit. Love the colors that the tops come in.
The service was OK took longer than I dcexpected but relieved not damage everything fit good
Thank you
Edit: thanks to PayPal, I was able to receive a full refund.
I never received my $400+ order back in June. I had a lot of health issues and multiple deaths in my family, so I didn't get around to contacting ModLily or PayPal until now (September).
It turns out they somehow mixed up my order with another customer who lives in Georgia and they do not comprehend that they sent the order to the wrong person... Thank goodness I used PayPal - PayPal shows exactly the name and shipping address for the transaction.
ModLily is beyond incompetent. Their online chat is useless, the person who responds to the reviews on here couldn't even bother to respond to me when I privately messaged my order information. The online chat through their website gave me the name, phone number, and address of the individual they shipped my order in error to. I am afraid of who else's sensitive private information they may have shared. Each time I contact them, they are adamant that they shipped the order correctly and keep giving me this random person's information. They literally do not comprehend that the shipping details in my PayPal transaction and their information are completely different for the same order number. They asked to me to go there to get my package. How about you get your systems fixed and stop leaking customer's information out online.
Dear customer,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order.
Looking forward to your reply.
Best wishes
Modlily
I placed an order back in June and never received my order. I forgot about it until now. I went to their website to track the order and when I looked up the order number, it was sent to a completely different person, in a different state. I don't know how they can make a mistake like that, as the address is verified right with PayPal. Their customer service chat doesn't seem like it's a real person, so I have no idea if this will be resolved. When I showed them the PayPal receipt, they literally sent me back the name, address, and contact details of the person it was sent to. Definitely should not be giving customer details out...
I absolutely love this top. It is very soft, comfortable and fits great. I will definitely be re-ordering more items.
I was pleasantly surprised on how quickly my shipment was received. The tracking was updated accurately. I would definitely be ordering from you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily