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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Virginia
1 review
0 helpful votes
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I ordered a beautiful top from Modlily. When it came the style was NOTHING like the one I ordered! It is horrendous! It hangs like a tent and is way too big! Ridiculous!

Date of experience: November 29, 2021
Ohio
1 review
0 helpful votes
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Great Fitting
November 29, 2021

I have ordered from Modlily alot for myself & my mother we really like the clothes we have got. Fits true to size looks great and gets all of compliments.

Date of experience: November 29, 2021
GB
1 review
0 helpful votes
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Beautiful clothes
November 27, 2021

The top I ordered was beautiful, nice material and well made, but unfortunately I received the wrong size.
I contacted ModLily and I recieved a refund the following day
Great customer service
Im now looking to order more of their lovely clothes

Date of experience: November 27, 2021
Michigan
1 review
0 helpful votes
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Great to see a reputable Company!
November 27, 2021

I ordered 5 beautiful tops and I received 5 beautiful Tops! Fit great, look great! Shipping was exactly the date ModLily said.

Date of experience: November 27, 2021
Australia
1 review
0 helpful votes
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Returns
November 27, 2021

Wonderful service for a little old lady who is not really conversant with technology.
Thanks again.

Date of experience: November 27, 2021
Louisiana
3 reviews
9 helpful votes
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Love it!
November 26, 2021

I love the styles that I've seen. The sizes are a true fit, with a little more room.

Date of experience: November 26, 2021
Bahamas
1 review
0 helpful votes
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5 stars
November 26, 2021

Very professional and helpful. I was treated with respect and attention was paid to what I was saying. I will definitely order from this company again... Thank you!

Date of experience: November 26, 2021
Nebraska
1 review
0 helpful votes
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Modlily Customer Service
November 26, 2021

I did have a great experience with Modlily Customer Service and the Representative that was helping me with the 3 items I did not receive was very helpful and went over and above expectations.

Thank you very much for your service.

Date of experience: November 26, 2021
Arizona
1 review
0 helpful votes
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Excellent Service
November 26, 2021

With my lack of experience on ordering through Modlily, this individual has been more than accommodating.

Date of experience: November 26, 2021
South Africa
1 review
0 helpful votes
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Pleased
November 26, 2021

Very pleased with items and delivered before expected date

Date of experience: November 26, 2021
Canada
1 review
0 helpful votes
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Wrong product
November 25, 2021

Customer service rep was great. Received wrong product. They looked into it and I received my money back in a timely fashion. When you said you would contact me in the next day you do. Great customer service.

Date of experience: November 25, 2021
Canada
1 review
0 helpful votes
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Excellent Service
November 25, 2021

I am really impressed with Modlily. They even emailed me to confirm my address as I was shipping to a different address then my billing address. They took the time to confirm that it was actually me and that this is address was correct. Sunshine was a great help. I have also received my order quickly, even with the verification.

Date of experience: November 25, 2021
California
2 reviews
0 helpful votes
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Excellent customer service
November 25, 2021

I have dealt with several similar online stores n will now only do business with MODLILY. Their customer service rises above all the rest. Not to mention receiving the items ordered n not just anything they decide to ship. They also stand behind their products.

Date of experience: November 25, 2021
Canada
1 review
0 helpful votes
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Best price
November 25, 2021

I really like the price the quality of material & delivery

Date of experience: November 25, 2021
California
1 review
0 helpful votes
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Modlily's The Best!
November 25, 2021

Not only will you find the most beautiful, unique, high-quality items at the best price, Customer Service is a joy to work with. I have occasionally had to exchange an item for a different size and they are continually engaged with updates on the return process. I'm so glad I discovered Modlily. You will be, too!

Date of experience: November 25, 2021
Indiana
1 review
0 helpful votes
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I ordered 2 plus size dresses and both were received together promptly. Unfortunately, they were way too long in length for me and I had to return them. I am awaiting my refund. Thank you.

Date of experience: November 25, 2021
Mexico
1 review
0 helpful votes
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Answer quick
November 24, 2021

Good, they contacted me just few hours after my PO, I answer the request they did and they confirmed quick. That's good. I don't have to be waiting for days

Date of experience: November 24, 2021
Colorado
1 review
0 helpful votes
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Nice Clothing
November 24, 2021

I've ordered several times from ModLily and their products are really quite nice. Returns are pretty easy too.

Date of experience: November 24, 2021
Oklahoma
1 review
0 helpful votes
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She was very helpful, it was one of the most helpful I've ever received! This girl deserves a raise or at least accolades! I will continue to do business with Modlilly if all of your customer service reps are as helpful as she.

Date of experience: November 23, 2021
California
1 review
0 helpful votes
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Purchase review, per request.
November 23, 2021

My only concern is the bathing suits are not chlorine proof. Or if they are, there is no reference.
I am looking for bathing suit for water fitness.
Otherwise, I am pleased with the swimsuits and shorts.

Date of experience: November 23, 2021