On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sites very easy to use. Goods came way earlier than expected. Overall very happy with service
I wasn't expecting my items to arrive as quick as they did so very pleased with the service. Customer service are on the ball. Some items look better in the picture but all In all I would order from them again
The dress is amazing and the size is perfect. The service was also great.
I was less than impressed with the return process of Modlily. We purchased a top for my wife which came too late to use for the event we intended. It didn't fit as described and made her look pregnant. I returned this in the week it was received after going through the process of attaining a shipping label. The return process said it could take four to six weeks after Modlily received it in Ohio. I tracked the package and saw that it was received. I checked now and then to see if this had been refunded. Finally after four months of not hearing anything, I began a chat with a representative. That person was GREAT! I must say, I kept good records and had all the necessary information required for the rep to give me the refund. My feeling is that if I had not inquired and kept the good records, there wouldn't have been a refund. The representative did a good job... your company did not.
This was my first time using this company. Love my new swimsuit! True to size and I'm a plus size woman. I will definitely order again. Can't wait to wear it in Florida.
Just disappointed in the time it took for delivery. I saw other reviews that said "couldn't believe how quick they received items". I I guess I was not expecting 3 weeks (23 days) for my order. But I do love the shirts. So I will try again.
Apps very helpful and satisfying I didn't have to track my orders. I had no problems.
Very hard to track. Very quick to get your money, but do not have quick response on tracking your order.
I placed an order on October 14,2021, with a guaranteed delivery date of October 29th. I ordered 7 items (all clothing) of which two were Halloween shirts. I received two items on the 29th only one was a Halloween shirt. Today is December 6th and I have yet to receive the other items. I've chatted with them through their website twice and both times they couldn't give me a delivery date. Their website indicates if items aren't received by the delivery date, they will give a 50% refund. Well, I'm not holding my breath for that one! Especially when I can't even get a delivery date for my items. NEVER AGAIN will I be ordering from this company.
I have been waiting on my order for quite some time. I can not seem to get any sort of direct answer where my product is. The tracking number they keep providing gives zero answers. They just keep saying "wait a few more days" it's been a few days and the package has still not arrived.
MY ORDER WAS CANCEL WITH OUT ASKING ME FRIST AND THEN YOU KEPT 39.00 AND SOME ODD CENTS FROM ME SOUNDS LIKE A SCAM TO ME
I was very happy with the top I received. The colour was bright and looked like the item I had purchased.
I placed an order, but it had my old address on it. I thought I had changed it, but the "save" button was hidden by the keyboard. I realized it was wrong when I reviewed my order, and instantly emailed to get it changed. Received confirmation about the change the very next day before the order was shipped. Thank you!
I placed an order for 3 shirts and realized I had already ordered one of them on a previous order so I asked for it to be removed and received a reply back that it would be and I would be credited. The reply back to me was in a very timely manner. I was very appreciative with the whole process
I ordered from this Company they took my money and never sent me anything! I sent proof that they took my money and still nothing! I lost $30 to this scam of a Company! Do not lose your money like me!
I was so happy to receive goods just like the photos. I have been caught out couple of times, which has made me hesitate, but I will continue to order from this website moving forward.
Excellent service i had to change the delivery address for the order I had placed, i raised a ticket and the response came back within hours confirming my request had been actioned and the delivery was now on its way to the new delivery address. Thank you Alice.
I placed an order for a cocktail dress that wasn't what the picture depicted so I started the return process. I was amazed at how Fast Modily responded to my initial request and how quickly my refund was processed.
I love the colors and styles, I have ordered many but you can order all the same size and some will be big some very small.As far as I can tell you can't go by your regular size just hope for the best. I'm not returning any since I have daughters and granddaughters who can maybe wear them
You all gave such great customer service and kept in contact with me through every step. I really appreciate your kindness. You don't always know if you can trust an online service or not and I can trust you all. Thank you
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members