On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I reached out thinking I didn't receive a small item. Within 24 hours or less I had a reply stating to check the clothing since it was a small item. And there it was. This was the first I ordered from your site.
Still have not received order cant really give good review
I paid for express shipping to get purchase ahead of an event. I had a few weeks to spare but it still didn't arrive in time. They offered me a full refund following return. In the end our local courier caused problems with the return so we agreed I would keep the order and they refunded my express shipping. I'm glad I kept the purchase as the garment quality was better than I expected and I wouldn't have known. I will purchase again in future. Aside from my disappointment they were really genuine about a resolution. I was impressed.
I received everything in a matter of a couple of days. Incredible!
Got so many compliments, can't wait to go on a cruise and wear it to dinner, which is what I bought it for. I'm 5'4", wear a size 16,220lbs and bought a large, fit perfectly.
Even though delivery was slow the item was worth the wait. Good quality & fit appropriately. Very happy with order. Will order from Mod Lily again.
I ordered two out-fits for my wife WITH PLENTY OF TIME AS THEY WHERE TO BE CHRISTMAS GIFTS and they may NOT ARRIVE IN TIME, i have reached out a number of times to modlily TO NO AVAIL and their response is to thank me for WAITING WITHOUT NO SENSE OF URGENCY, they advertise on facebook and i WILL NEVER EVER BUY FROM THEM AGAIN AND WILL TELL ALL MY FRIENDS AND FAMILY NOT TO DEAL WITH SCAM FAKE CLOTHING SCUM WHO TAKE YOUR MONEY AND RUN!
I ordered some items oh November 7 a month later December 10 I did not receive my package I was very concerned with tracking number didn't tell me anything helpful I emailed them and got a ticket number they were with me every step of the way check my order form he told me where it was I did get my package on 20 December customer service department was very very helpful made me feel much better
I have recently purchased 5 tops and I'm happy with the fit and quality of each one. I would recommend anyone try Modlily.
Good experience and fast delivery i will buy again for sure
Most disappointed with the whole garment, poorly made and description was incorrect. It stated 2 piece when it was only 1. I expected a tee shirt and a cardigan, especially for the £25 price. It was all sewn in one, not as nice as advertises at all. Then on complaining they only offered me £5, refund.
I purchased the Plus Size Polka Dot Tankini Set and I couldn't be more pleased with the experience. The package arrived on time, the customer service communication was great & the bathing suit itself is so flattering! The tankini is great quality & reasonably priced. Will definitely be a returning customer.
Delivery disappointment
I purchased enough to get free delivery. But the items were delivered to my house when I had completed on the order for them to be delivered to my daughter in Tennesee. So it cost me $14 to send the items to her. That was not cool
The online experience was good, but the delivery was not terrific. I ordered my products on November 14 and only received my order on December 13.
This was my first time purchasing on this site. My order has been paid for, but I have yet to receive it. When you track the shipment it shows it has been is Mississauga for over three weeks. I have contacted the post office and chatted on line with ModLily numerous times and they keep saying they will track and expedite the order. As of today December 17th I have yet to receive what I purchased. I would purchase more from this company but without receiving my order I have no idea of the quality, fit etc. If my order does not arrive within the next five days I will be cancelling this order and asking for a refund.
My swimwear was true to size, bright, colourful & washes beautifully.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members