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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Australia
1 review
0 helpful votes
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Tankini Bathers
January 10, 2022

These bathers arrived promptly, fitted perfectly. I was surprised the quality of the garment was so good. Very happy with my purchase

Date of experience: January 10, 2022
Canada
1 review
0 helpful votes
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Modlily at the Pool
January 10, 2022

I've bought swimsuits and attend a daily class at the pool. I've gót so many compliments on these suits and have passed you name to dozens of swimmers.

Date of experience: January 10, 2022
Arizona
1 review
0 helpful votes
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(ID: T*******075)
January 9, 2022

Excellent service. Very impressed. I'll be sure to tell others!

Date of experience: January 9, 2022
Florida
1 review
0 helpful votes
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Uh oh I Goofed!
January 7, 2022

I placed my order for 3 tops and neglected to change the shipping address. I called your customer service department immediately and the change was made. Thank you so much.

F

Date of experience: January 7, 2022
Minnesota
1 review
0 helpful votes
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Perfect... always kept me informed the whole way thru. Helped me with tracking, helped me with all aspects of making theese gifts some ones day on christmas

Date of experience: January 7, 2022
Canada
2 reviews
0 helpful votes
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Fits nice, color is bright
January 7, 2022

Great sale.
Other than length of shipping time --Not Modlily's fault though as its nation wide when shipping

Date of experience: January 7, 2022
Canada
1 review
1 helpful vote
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First experience with Modlily
January 7, 2022

This is the first time I have purchased from modlily and apart from that I find it a long time to receive our order, everything else has been perfect. The package very well packed, the product quality is perfect. I received what I ordered, the correct size ext. I have often bought from sites a bit like modlily but really not always been satisfied as I have been with modlily. I will redo purchases with you. Thank you.

Date of experience: January 7, 2022
Canada
1 review
0 helpful votes
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I feel I should be compensated as this top was not ready to use.

Date of experience: January 5, 2022
Australia
1 review
0 helpful votes
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Me Olga
January 4, 2022

Hi Modlily this is me Olga
L have been so happy with the clothes l have brought from you. The quality is lovely and when l was sent the
Wrong size, it was replaced very quickly.
So thank you all so much for your wonderful service and efficiency and l look forward to
Purchasing more of your classy, classic clothes.
Kind Regards Olga.

Date of experience: January 4, 2022
North Carolina
5 reviews
2 helpful votes
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Lavender shiiirt
January 4, 2022

Easy to order and arrived in short time. Like the big sleeves and lovely color of this shirt. I should have gotten a size smaller but I will keep, just wanted you to know they run large. I usually wear a 16, so got an X-L, should have tried the L. Over all it's a very nice shirt., light weight and long enough, I'm 5'7" so like long shirts. Also an old lady so don't care for the shirts that are short or expose too much skin...

Date of experience: January 4, 2022
Ireland
1 review
0 helpful votes
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3 tops
January 4, 2022

I ordered 3 tops from your buisness for christmas unfortunatley they were a little late arriving but well worth the wait they are fabulous the comfort and look is so nice I love them and will be ordering more

Date of experience: January 4, 2022
Australia
1 review
0 helpful votes
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Mixed experience
January 31, 2022

Plus: I nailed one good swimsuit out of three!
Was able to return the other two.
Minus: Sadly no place to refund goods in Australia, meaning much extra cost incurred in returns. Quality of the products was patchy. Very thin fabric on one, another did not fit despite being advertised on the Plus Size page. No return postage refunds.
Would I buy again: probably not, given the difficulty and cost of returns and patchy product quality.

Date of experience: January 1, 2022
GB
0 reviews
0 helpful votes
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My old address was on your list, I hadnt realised until I had clicked it was ok, I panicked as I wanted the items for a holiday, I tried to change it 4 times and at last it was done.

Date of experience: December 31, 2021
Texas
0 reviews
0 helpful votes
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I am very satisfied with the purchases I made and am very grateful and thankful for the excellent help that I received from the wonderful customer service person that helped me a lot during my inquiries. My questions were answered promptly and quickly!

Date of experience: December 31, 2021
Maryland
2 reviews
0 helpful votes
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Variety
December 30, 2021

Love this site. Have purchased a couple of outfits and never been disappointed..

Date of experience: December 30, 2021
Australia
1 review
0 helpful votes
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Blouses
December 30, 2021

Brought a top. Fits lovely. Very pretty. Came in time. Just ordered 2 more items on line. So happy with the product

Date of experience: December 30, 2021
Texas
1 review
2 helpful votes
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7 items, all quality
December 29, 2021

I received all items very quickly and all items were in new condition upon receipt. I love that the sizes offered are true to my size, not having to go up or down accordingly. I made an inquiry to customer service and it was taken care of within 24 hours! I will continue purchasing items from this company. They have quality clothes with good prices.

Date of experience: December 29, 2021
Florida
2 reviews
0 helpful votes
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Gift to wife
December 29, 2021

Always great
As alicia arrived to the USA she want to be on the beach
As a husband always be prepared

Date of experience: December 29, 2021
GB
1 review
0 helpful votes
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Excellent quality and value
December 29, 2021

Very pleasantly surprised! Excellent quality and well made. True to size. My only criticism is the length of time they took to come but then again they were travelling a long way! Well worth the money. I will definitely be buying again.

Date of experience: December 29, 2021
Montana
1 review
0 helpful votes
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Took Way Too Long
January 27, 2022

Clothes are great, but took a month to get them. Holiday season was over by the time the holiday clothes arrived.

Date of experience: December 28, 2021