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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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GB
0 reviews
0 helpful votes
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Helpful but not 100%
January 13, 2022

I did live chat & got the answers eventually after having to ask few times, not sure they quite understood my question. I was trying to track a dress but they thought I was wanting it as an exchange for an item I was returning.

Date of experience: January 13, 2022
Wisconsin
1 review
0 helpful votes
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Help Center
January 13, 2022

I placed an order and the noticed my address needed to be updated after I placed my order. I sent an email to the help center and they turned it all around in a day and I was still able to keep my shipping date. That is fantastic service.

Date of experience: January 13, 2022
Utah
2 reviews
1 helpful vote
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Shipping problem
February 11, 2022

When I received the pkg of 3 orders of swimwear I was shocked to see the package had been cut from top to bottom and a huge label had been stuck over the cut opening of the shipping bag to hold it together. The label had my house # written on it. (?) one of the swimming suits had been damaged from the cutting device.

Date of experience: January 12, 2022
New Zealand
1 review
0 helpful votes
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Butterfly dress
January 12, 2022

From order date to delivery date was quick. Dress fits perfectly and looks good

Date of experience: January 12, 2022
Mexico
1 review
0 helpful votes
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Totally happy
January 12, 2022

I am totally happy with my purchase. Would highly recommend Modlily.

Date of experience: January 12, 2022
Massachusetts
1 review
0 helpful votes
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Satisfied
January 12, 2022

Purchased bathing suits but did not like the fit. Prompt reply regarding returns. Made the process very easy.

Date of experience: January 12, 2022
Canada
1 review
0 helpful votes
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Chandail
January 12, 2022

Excellente expĂ©rience de beau vĂȘtement. DĂ©lai de livraison normale. Tres apprecier

Date of experience: January 12, 2022
Nebraska
1 review
0 helpful votes
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A good experience
January 12, 2022

I ordered two items and one was quickly received. I contacted ModLily checking up on delivery. I always got a reply back quickly and seemed friendly and courteous.

Date of experience: January 12, 2022
Florida
1 review
0 helpful votes
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Luvin my purchase!
January 12, 2022

I love the top that I ordered! The only complaint that I have is that it took way too long to receive but other than that I am well pleased!

Date of experience: January 12, 2022
Bermuda
1 review
0 helpful votes
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My order
January 12, 2022

Received a message that my shipping address was incorrect. I amended same and was advised promptly that my shipment would process in the stated time frame.

Date of experience: January 12, 2022
Florida
1 review
0 helpful votes
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Great
January 11, 2022

All
Of
The shirts fit well and looked exactly like the pictures.

Date of experience: January 11, 2022
Canada
1 review
0 helpful votes
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Bathing suits
January 11, 2022

Very easy and quick delivery. Love what I ordered and would recommend to my friends and family.

Date of experience: January 11, 2022
Italy
1 review
0 helpful votes
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Sono felice di aver acquistato da voi prodotti ottimi sono molto soddisfatta grazie mille

Date of experience: January 11, 2022
New Zealand
2 reviews
0 helpful votes
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Very easy purchase, fast delivery & packaging excellent. I am pleased with my purchases and will buy again.

Date of experience: January 11, 2022
Kansas
2 reviews
0 helpful votes
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All of the clothing is beautiful, washes easily and fits well. Sized the way they claim. Customer service is very easy to work with & responds quickly.

Date of experience: January 11, 2022
Massachusetts
1 review
0 helpful votes
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Bathing suits and tops
January 11, 2022

I purchased 4 bathing suits and some tops. I love the bathing suits. Happy with the fit and the quality. However I wasn't happy with the tops. I didn't like the material or the fit so I am returning them. As far as the time I received my order from the time I purchased them I was very satisfied. I got them fairly quickly. Now lets see how the return process goes and my refund. I mailed them back today.

Date of experience: January 11, 2022
Georgia
1 review
1 helpful vote
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GREAT TURN AROUND
January 11, 2022

I ORDERED A JUMPSUIT FOR MY 50TH BIRTHDAY. IT WAS TOO BIG SO I IMMEDIATELY PLACED AN ORDER FOR A SIZE SMALLER. IN A DAY OF SO, I RECEIVED A RETURN LABEL TO SEND THE OTHER ONE BACK WITH. THIS WAS MY FIRST TIME SHOPPING WITH MODLILY BUT I WILL DEFINITELY BE SHOPPING AGAIN. THE TURN AROUND TIME FOR MY ORDER WAS ACTUALLY QUICKER THAN THE DATE THE EXPECTED DELIVERY DATE THEY GAVE ME:-)

Date of experience: January 11, 2022
Australia
1 review
0 helpful votes
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Beautiful swim wear
January 10, 2022

Very lovely thank you. Fits just perfect. May come back and buy some other things. Thanks again.

Have a lovely day

Date of experience: January 10, 2022
Canada
1 review
0 helpful votes
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I had ordered doubles by accident and the wrong I size. I was assisted on the returned and very quick deposit in my account. On ordering the correct size again I got assistance. I love my experience with Modlily and the product. I have ordered five tops and am very satisfied

Date of experience: January 10, 2022
Canada
1 review
1 helpful vote
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Clearance products
February 9, 2022

Beware of products labeled clearance. Did not notice it was a clearance item when ordering and customer service does not care.

Date of experience: January 10, 2022