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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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I did live chat & got the answers eventually after having to ask few times, not sure they quite understood my question. I was trying to track a dress but they thought I was wanting it as an exchange for an item I was returning.
I placed an order and the noticed my address needed to be updated after I placed my order. I sent an email to the help center and they turned it all around in a day and I was still able to keep my shipping date. That is fantastic service.
When I received the pkg of 3 orders of swimwear I was shocked to see the package had been cut from top to bottom and a huge label had been stuck over the cut opening of the shipping bag to hold it together. The label had my house # written on it. (?) one of the swimming suits had been damaged from the cutting device.
From order date to delivery date was quick. Dress fits perfectly and looks good
I ordered two items and one was quickly received. I contacted ModLily checking up on delivery. I always got a reply back quickly and seemed friendly and courteous.
I love the top that I ordered! The only complaint that I have is that it took way too long to receive but other than that I am well pleased!
Received a message that my shipping address was incorrect. I amended same and was advised promptly that my shipment would process in the stated time frame.
All
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The shirts fit well and looked exactly like the pictures.
Very easy and quick delivery. Love what I ordered and would recommend to my friends and family.
Sono felice di aver acquistato da voi prodotti ottimi sono molto soddisfatta grazie mille
Very easy purchase, fast delivery & packaging excellent. I am pleased with my purchases and will buy again.
All of the clothing is beautiful, washes easily and fits well. Sized the way they claim. Customer service is very easy to work with & responds quickly.
I purchased 4 bathing suits and some tops. I love the bathing suits. Happy with the fit and the quality. However I wasn't happy with the tops. I didn't like the material or the fit so I am returning them. As far as the time I received my order from the time I purchased them I was very satisfied. I got them fairly quickly. Now lets see how the return process goes and my refund. I mailed them back today.
I ORDERED A JUMPSUIT FOR MY 50TH BIRTHDAY. IT WAS TOO BIG SO I IMMEDIATELY PLACED AN ORDER FOR A SIZE SMALLER. IN A DAY OF SO, I RECEIVED A RETURN LABEL TO SEND THE OTHER ONE BACK WITH. THIS WAS MY FIRST TIME SHOPPING WITH MODLILY BUT I WILL DEFINITELY BE SHOPPING AGAIN. THE TURN AROUND TIME FOR MY ORDER WAS ACTUALLY QUICKER THAN THE DATE THE EXPECTED DELIVERY DATE THEY GAVE ME:-)
Very lovely thank you. Fits just perfect. May come back and buy some other things. Thanks again.
Have a lovely day
I had ordered doubles by accident and the wrong I size. I was assisted on the returned and very quick deposit in my account. On ordering the correct size again I got assistance. I love my experience with Modlily and the product. I have ordered five tops and am very satisfied
Beware of products labeled clearance. Did not notice it was a clearance item when ordering and customer service does not care.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.