On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received a very quick response to my request to have my money refunded for an out of stock item. Thank you!
Everything fit! I ordered Medium and it all fit true to size, what a nice surprise. The quality is great, especially for the price you pay. The tops are super cute and are quite flattering, the Tankini fit perfect. The colors are vibrant just like the pictures posted on the website. Super quick shipping to Canada.
Hello! I'm sorry to report that these people have an awful customer service department that did everything in its power to keep me from returning 3 items that I am now stuck with. I followed every rule for returning them but I could not remember which email I used to order so I was not able to obtain a return slip. I went back and forth with them until they finally told me which email I used but that it was too late to return my items. Now, if they were able to check the email In the first place, why wait till it was too late. I literally exchanged communication with them over 10 different times. They gave me the info right after it was too late to return. That's crap service!
The swimsuit fit better than I thought it would. The dresses are sweet.
I had a presale order that didn't go through. I wanted a refund instead of a store credit. I asked and it was granted. Great service.
My top and swim wear I order fitted perfectly, good quality and I didn't have to wait too long before my order was received.
Love my clothes and happy with the fit. Excellent service and speedy delivery.
This was my first time ordering from you and was not sure if your clothing ran true to size. I was very excited that bathing suits and skirt fit perfectly! Also I appreciated the gift of earing's you sent they are beautiful. My only concern was the delivery of items, I knew when I ordered it would be after the Holidays but when the Tracking History kept saying it was still in one place since January 4th I had to contact you on 11th that I had not received them. Once you were aware of the issue, you resolved it and it arrive a couple days later. I am very satisfied with my items, I have told all of my other friends that your clothing does run true to size and with the Quality, the Beautiful Styles and Pricing you need to order from you.
Very prompt with reply. Answered all my concerns. Was genuinely concerned about my order
Everything was exactly as described and sizing was perfect. The prices were amazing and the communication was timely and excellent. I will absolutely shop here again. Thank you.
My shopping experience has been wonderful!
I browse, I choose, I send, I receive, and I am never disappointed with the product!
Ordered 3 Tunics, dispatched Quickly arrived near to time, tops as pictured, would and will recommend to others.
Easy transactions, prompt delivery item well made. Exactly what wanted.
I love the clothes you make. Everything is lovely and fits well
The tops arrived in a timely manner. I tried them on but none of them really fit the way I had hoped. So I started the return process, it is very long and drawn out. And navigating the page for returns is not very straight forward. It was quite frustrating at times. All I needed is the address to return them. I will not shop with them again.
Modlily has great quality clothing. I enjoy ordering on line from them. They offer a wide variety and such pretty colors.
My order did not update on the tracking and was not delivered on the delivery date. I contacted Modlily to get the status of my order. They researched and got back to me the next day. I received my order 5 days later. They were in contact with me during that time to let me know the status. Great updates.
The ordering was easy, and the product arrived promptly. The product is beautiful.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members