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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I thought I had ordered from Modlily.
I made a mistake they were from another place.
They helped me sort it out.
Brilliant team of people.
Order shipped timely, loved all three swimsuits. Fit was spot on.
I had received a delivery notice and I couldn't recall the nature of the item, So I emailed, and in return, received the complete information.
Very impressed. Products were beautiful and sizing is perfect. It is risky buying online when it comes to purchasing clothes. But sizing was 100 percent perfect. Thank you ModLily.
I love my swimmers they are perfect and I received my order in good time and condition.
The colours are as I expected from the online picture as well.
Very happy customer who will be very pleased to purchase more items from Modlily.
Thank you
I need to return two bathing suits. I have written 2 emails and not one reply has given an RO or an address to return these items.
I cant order the correct sizes until these are returned.
I find this customer service doesn't really care, let's see if they read this and make changes.
I will update all responses.
Communication was excellent with customer service, stayed on top of me getting my orders within i timely matter
I contacted customer service on live chat and she was prompt, courteous and answered my questions and also followed up. Excellent customer service!
Quick response to reply that I had received only partial order though email said all order delivered.
This was 1 of 3 tops I ordered for my wife for Christmas. Using Modily's Size Chart, I ordered Large. They took over a month to arrive. When my wife tried them on, one item didn't fit well at all. I reached out to Modily and they told me to return it by completing the online return form. When I was completing the return, it mentioned that I would be charged $10. This is unexceptionable since the poor cut and size should not be at my expense. Modily wouldn't wave the fee. I also need to mention that there was supposed to be 2 special gifts included but I never received any. My wife and I are very disappointed with Modily and will never purchase anything from them again and would strongly advise buyers beware.
After weeks of non delivery of goods and email was sent to customer assistance explaining the situation. A prompt reply was received and my query was looked into. Two days later delivery was received and I responded to the team thanking the for the quick rectification of the matter. With a team like this the good word of your company will spread. I intend to make further purchases due to the way this entire situation was handled.
Sunshine has been helping me with product return. Sunshine is prompt, pleasant and professional.
Ordered from this company and was told my order was delivered but it was not delivered. They told me to track my order and ask the tracking company to find my items. It's there items and there shipper. As of yet I have still not received my items no one seems to beable to give a answer. Mean while I am out of getting what I paid for..
My purchase was exactly as described. It was really cute. If I were to buy again, for the blouse I would buy one size larger. As for the bottoms, they were perfect. Definitely would buy again but be prepared to wait a bit for your order. That's the only reason I gave it 4 stars.
Item arrived very happy with quality and sizing will order more, thank you for good service.
A bit of confusion with Tracking at first, but then updated and order was recvd. Tops were as expected.
I am really pleased with my new bathers. Great fit. I just wish that I had the model's body.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members