Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Linda N.
Unfollow Linda N.
Share Review
Report Review

Beachn'It
February 4, 2022

At the beginning… trying to place an order was a PAIN as I was repeatedly told I could not log in… Finally -with patience- I placed an order for two bathing suits… They arrived a few days ago and I love the fit / quality. Am thinking of ordering two more…. Dreading though the hassle with Logging in - signing in!

Date of experience: February 4, 2022
Texas
1 review
1 helpful vote
Follow Jodi R.
Unfollow Jodi R.
Share Review
Report Review

Perfect fit on 1st try
February 4, 2022

I had bought a 2 piece swimsuit a few yrs ago from here that I absolutely love. Unfortunately/fortunately I wore it soich I wore out the bottoms, lol. I was hoping to replace them, but the color is no longer available and all the available colors didnt match the solid top at all. I ended up with a new suit and it was the perfect fit in the 1st try, which has never happened to me before in my life and I'm thrilled

Date of experience: February 4, 2022
Canada
1 review
0 helpful votes
Follow Cathy C.
Unfollow Cathy C.
Share Review
Report Review

First time buyer!
February 4, 2022

I didnt have a clue what to expect but it says true to size. About right. The colors were not as vibrant as it shows in the picture. But not bad. I'll buy again.

Date of experience: February 4, 2022
Minnesota
1 review
0 helpful votes
Follow Galaanee V.
Unfollow Galaanee V.
Share Review
Report Review

Excellent
February 1, 2022

I love your product or items on you website. It is very attractive. And I love your services as well. It is fantastic services!
Thank you!

Date of experience: February 1, 2022
Connecticut
1 review
0 helpful votes
Follow HEATHER L.
Unfollow HEATHER L.
Share Review
Report Review

Excellent
February 1, 2022

So far everything had been excellent. Color, size, material and quality are as shown. I am 115lbs, 5ft 4inches and normally wear a Small or Medium women's. I got a small and a medium hoodie both fit great! No issues. I have not needed to return anything so not sure about that but I received a USPS tracking number and my items arrived early. Very happy.

Date of experience: February 1, 2022
Montana
1 review
0 helpful votes
Follow Cindy L.
Unfollow Cindy L.
Share Review
Report Review

Nice clothes
February 1, 2022

It has been pretty good! I am waiting on another shipment and so far I like the clothes and the shipping has been pretty fast.

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
Follow Amanda A.
Unfollow Amanda A.
Share Review
Report Review

First orders
February 1, 2022

This is the first time I have ordered with ModLily. I found it while searching online for new dresses.
The delivery was very good. Both dresses arrived about a week earlier than I expected so I can't fault that.
But the dress sizes are not good for me. I'm usually a 12 so I went for the 12-14. I think I'm in between their sizes unfortunately as an 8-10 would be too small but the 12-14 was a bit too big so I'm going to have to use safety pins to make it a bit smaller to fit me properly. I think a 10-12 would be perfect for me if that is something you could do I'd shop with you again.
The dresses are as advertised though and look good.

Date of experience: February 1, 2022
Illinois
4 reviews
0 helpful votes
Follow Carroe C.
Unfollow Carroe C.
Share Review
Report Review

#SATISFIEDCUSTOMER
February 1, 2022

Beautiful, high quality dress, details are perfect for what I wanted, sizing was spot on

Date of experience: February 1, 2022
Utah
1 review
0 helpful votes
Follow Shar A.
Unfollow Shar A.
Share Review
Report Review

Stylish plus size clothing
February 1, 2022

Everything that I ordered did not disappoint, the tops are stylish and fit well. I love that the tops are really made for plus size.

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
Follow Janice F.
Unfollow Janice F.
Share Review
Report Review

Excellent
February 1, 2022

Love the products, the communications with Modlily were good and delivery great. Well packaged. Recommend

Date of experience: February 1, 2022
Missouri
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

Change I order
January 31, 2022

I accidentally ordered the wrong color of an item and immediately contacted customer service where I received an email from Sunshine telling me she corrected my order. I am so appreciative.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
Follow Karen J.
Unfollow Karen J.
Share Review
Report Review

LOVE THIS TOP!
January 30, 2022

My husband bought this top for me. Arrived faster than I thought it would in that he says he ordered it late during the busy holiday season. Looks wonderful and is very comfortable. I've received many compliments and find it looks good with any pants I pair it with. I dress it up or down. I use care when washing all my nice washable clothing (this top qualifies) by washing them on a delicate, cold-water cycle and laying flat to dry. Because I wear a solid size 12 blouse, Like this one is, I usually order large in all pullovers. A medium, although the chart says it fits a smaller (blouse size for me) would probably fit perfectly, but I don't mind the extra roominess since it's presently cold and I can wear a turtleneck underneath it. If I were not to wear something under it, I would choose to order a medium. I definitely recommend this top.

Date of experience: January 30, 2022
Rhode Island
1 review
0 helpful votes
Follow Virginia A.
Unfollow Virginia A.
Share Review
Report Review

Received good quality items
January 30, 2022

Assistance for locating item excellent
I would recommend Modlily

Date of experience: January 30, 2022
GB
1 review
0 helpful votes
Follow particia D.
Unfollow particia D.
Share Review
Report Review

Gorgeous gear
January 30, 2022

I wasn't very sure about ordering online, but my experience was great, my stuff was beautiful and a great fit, I'm a very happy customer

Date of experience: January 30, 2022
Australia
1 review
0 helpful votes
Follow Shelley F.
Unfollow Shelley F.
Share Review
Report Review

Easy with no hassles delivery.
January 29, 2022

Was kept updated throughout the whole process was a very good experience. Clothes fit great true to size and very nice. Will buy again for sure! Thank you

Date of experience: January 29, 2022
Washington
1 review
0 helpful votes
Follow Melissa A.
Unfollow Melissa A.
Share Review
Report Review

Great Experience
January 29, 2022

Shopping with ModLily was easy and and my product was delivered on time as promised. I would shop with ModLily in the future.

Date of experience: January 29, 2022
Australia
1 review
2 helpful votes
Follow Gay-Marie C.
Unfollow Gay-Marie C.
Share Review
Report Review

Swimming suit
January 29, 2022

I love my new swim wear, it fits perfectly and looks so nice, can't wait to go swimming.
I love the colour lilac too.
Fast service, really impressed.
Thankyou

Date of experience: January 29, 2022
Australia
2 reviews
0 helpful votes
Follow Jillian G.
Unfollow Jillian G.
Share Review
Report Review

Very Happy First time customer
January 29, 2022

First time ordering from Modlily, and I expected delivery to take longer especially atm. I erred on the larger size and was correct. So everything fitted. Very happy with purchases especially swimsuit dress.

Date of experience: January 29, 2022
GB
1 review
0 helpful votes
Follow Yvonne H.
Unfollow Yvonne H.
Share Review
Report Review

Excellent Customer Service
January 28, 2022

Many thanks for your help. Dealt with my returns fast.

Date of experience: January 28, 2022
New Zealand
1 review
0 helpful votes
Follow Marie T.
Unfollow Marie T.
Share Review
Report Review

Swimwear
January 28, 2022

I loved the swimwear I brought Didn't have to wait long for them

Date of experience: January 28, 2022