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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Oklahoma
3 reviews
0 helpful votes
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A confusing return
February 21, 2022

She was so very helpful. I don't think it is downloading on my end. I don't have a printer so I forward it to my sister and she makes a copy. If I can't do it I'll contact you again

Date of experience: February 21, 2022
Canada
1 review
0 helpful votes
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"Wow" so beautiful!
February 21, 2022

Never ordered from overseas before, so impressed! Arrived so quickly, just as fast as a Canadian order. Also excellent quality, exactly as pictured, sizing was right on too

Date of experience: February 21, 2022
Virginia
2 reviews
0 helpful votes
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My item arrived just as expected.
February 21, 2022

Prompt, easy to navigate, completed order, loved my swim suit bottoms.

Date of experience: February 21, 2022
Texas
1 review
0 helpful votes
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Updates on order
February 21, 2022

I ordered a top from ModIfy that was delayed in the shipping, but I received updated and personal responses to my inquiries. I appreciated this very much.

Date of experience: February 21, 2022
Michigan
1 review
0 helpful votes
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Exactly what I ordered
February 21, 2022

Comfortable and fitting. Everything fit right and looks nice

Date of experience: February 21, 2022
Florida
2 reviews
0 helpful votes
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Products and Service
February 21, 2022

Shopping Modlily is an absolute pleasure. They really care about your orders and stay in contact with you. Their products are lovely and true to size. Customer service is wonderful.

Date of experience: February 21, 2022
Wisconsin
1 review
0 helpful votes
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Perfect
February 21, 2022

From the ordering, shipping, shipment updates, receiving the package, package quality, fit, quality, style, exact as the description, was 5 star all the way.

Date of experience: February 21, 2022
Ohio
1 review
0 helpful votes
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Beautiful look
February 21, 2022

Love my new swimsuit if only I was a little smaller my swimsuit is a little small but I am still keeping it

Date of experience: February 21, 2022
North Carolina
1 review
0 helpful votes
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Beautiful clothes!
February 20, 2022

Great shopping experience. Love the selection offered. Pricing is fair. Sales are phenomenal. Sizing is accurate.

Date of experience: February 20, 2022
Colorado
1 review
0 helpful votes
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Great service
February 20, 2022

They reached out with a problem with my payment. Was able to send a pic with address proof and problem was solved in 10 mins. Order was confirmed. Thank you!

Date of experience: February 20, 2022
Australia
1 review
0 helpful votes
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Remove and replace order.
February 18, 2022

Very good.
Much appreciated.
I am please with with the experience.

Date of experience: February 18, 2022
GB
1 review
0 helpful votes
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First purchase with modlily
February 18, 2022

My first purchase with modlily was as buying online should be. The service was efficient and fast and my purchases were as described on modlily's webpage. Altogether satisfactory.

Date of experience: February 18, 2022
New York
1 review
0 helpful votes
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Customer Service was fast to respond
February 18, 2022

I bought a bathing suit and was not satisfied. I contacted customer service and they were quick to respond. I haven't received a credit yet, but it's early!

Date of experience: February 18, 2022
Washington
1 review
0 helpful votes
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Quick & Accurate shipping update
February 17, 2022

Had to update shipping address. Entered a ticket requesting change and was notified less than 12 hours later that request had been completed.

Date of experience: February 17, 2022
Australia
1 review
0 helpful votes
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Happy
February 16, 2022

It was a good experience happy that they kept in touch with me

Date of experience: February 16, 2022
Michigan
1 review
0 helpful votes
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Five Articles of Clothing Ordered
February 16, 2022

I have received one of the five. The other 4 show they may be placed in the shipping process soon. I will continue to follow. Thank you.

Date of experience: February 16, 2022
Maryland
3 reviews
0 helpful votes
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Great Products, Great Price
February 16, 2022

Whenever I order at ModLily it never seems to disappoint. The clothes fit like advertised. They are often unique to what you find in the stores and bring out many compliments when I wear them.

Date of experience: February 16, 2022
Georgia
2 reviews
0 helpful votes
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Delivery
February 16, 2022

The China market has been a challenge to deliver the product in a reasonable time frame but this was a very pleasant experience... thanks!

Date of experience: February 16, 2022
Kansas
1 review
0 helpful votes
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Exchange
February 15, 2022

The emails were a little confusing at first but overall it was easy

Date of experience: February 15, 2022
Australia
1 review
0 helpful votes
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Friendly service
February 15, 2022

Was helped within few hrs and was happy to help with anything I needed very friendly service

Thank U
Delia

Date of experience: February 15, 2022