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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Canada
1 review
0 helpful votes
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Customer service was great.
February 25, 2022

Customer service was fantastic to deal with and the product I ordered was exactly as described I would recommend ordering from this site

Date of experience: February 25, 2022
Michigan
1 review
0 helpful votes
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Bathing suit
February 25, 2022

Modlily made it very easy to purchase my bathing suit. It is beautiful & fits perfectly! It came sooner than I expected as well! I will definitely be making more purchases from Modlily!

Date of experience: February 25, 2022
GB
1 review
0 helpful votes
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Happy shopper
February 25, 2022

I love looking through all of the products in the range, I will admit sometimes a little slow at buying my size before there gone but there is always more to choose from my wish list at the moment is very long and deciding what to buy next is sometimes very hard.

Date of experience: February 25, 2022
Minnesota
1 review
0 helpful votes
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Quick response time!
February 24, 2022

Good. Ordering was easy. Response time was fast. Product seems to be good quality. Was smelly so I washed right away

Date of experience: February 24, 2022
Canada
1 review
0 helpful votes
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The company sent me swimsuits I never picked and they want me to pay to return items I did not pick. This site is a joke. You cannot contact anyone by phone only email. Horrible company.

Date of experience: February 24, 2022
Idaho
1 review
0 helpful votes
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Timely customer service
February 24, 2022

I could not find my return through the tracking number. After several emails the tracking number was finally deciphered. I felt valued as a customer.

Date of experience: February 24, 2022
Australia
1 review
0 helpful votes
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My beautiful swim suit
February 24, 2022

Havnt brought anything online long time.
Been watching you guys on Facebook some time & very hard to chose what on I liked
So I went with the one I like & I am very happy with it the hole thing the colour the feel of it
Fast delivery well done guys.
If I need anymore like that I'll buy again if need.

Date of experience: February 24, 2022
Colorado
1 review
0 helpful votes
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Very comfortable dealing with Modlily-u get what you order exactly as described-
Recently I received a bathing suit that had a flaw -sent a picture of this & they were quick to respond & send out a replacement
Great Service! Love all their products!

Date of experience: February 24, 2022
Virginia
1 review
0 helpful votes
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Love it!
February 24, 2022

The fit was perfect. I love the two swim wear purchase.

Date of experience: February 24, 2022
Oregon
1 review
0 helpful votes
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Great company
February 24, 2022

I ordered 2 separate item from them. They both fit and I am very pleased.

Date of experience: February 24, 2022
Canada
1 review
0 helpful votes
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Very good product!
March 25, 2022

I had to return an item and it was very expensive ($20). The time for delivery is too long (3 weeks). The products are high quality!

Date of experience: February 23, 2022
Canada
1 review
1 helpful vote
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Very good, had to return as both dresses were too big, I'm still in the process of the return but all seems pretty smooth. Products came when they said they would packaged nicely, I would try again. If I had the right size I may feel differently, but I found the dresses lacked structure and the material a bit thin. However, for the price, pretty products!

Date of experience: February 23, 2022
Kansas
1 review
0 helpful votes
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The clothes I received were beautiful but I would have to be 7 foot tall to wear them. The shirts went down to my knees. Not sure why they are made like this. Other than that, The clothes looked great.

Date of experience: February 22, 2022
Canada
1 review
0 helpful votes
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Experience was easy fit was just really off between bottoms and top

Date of experience: February 22, 2022
Maryland
2 reviews
0 helpful votes
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Very pleased!
February 22, 2022

I've ordered several things over time from Modilly. The clothes are made well, comfortable, and affordable.

Date of experience: February 22, 2022
Texas
1 review
0 helpful votes
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Customer Service
February 22, 2022

Thank you for quick item exchange and the email communication. I always know the status.

Date of experience: February 22, 2022
Missouri
1 review
0 helpful votes
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Very easy experience
February 22, 2022

Not only is there a HUGE variety of items to choose from, the prices are great too!
Items are as described, even if there is a bit of difference in fit for some. Delivery time was what
I expected. I am having to exchange two of my items due to fit, and the exchange process
Has been very easy so far. I will be ordering again!

Date of experience: February 22, 2022
France
1 review
0 helpful votes
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Achat vĂȘtements
February 21, 2022

J'ai Ă©tĂ© ravie de recevoir ma commande et surprise de la qualitĂ© des vĂȘtements, car j'ai dĂ©jĂ  achetĂ© d'autres vĂȘtements sur 2 autres sites mais j'avais Ă  chaque fois Ă©tĂ© trĂšs déçue par leur qualitĂ©. Je ferai certainement d'autres achats et je re peux que recommander votre site.
Cordialement

Date of experience: February 21, 2022
Australia
1 review
0 helpful votes
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I can't wait to try it on
February 21, 2022

Well it was my first enquiry, but the response was lovely and friendly quick and prompt!
MM**************

Date of experience: February 21, 2022
Minnesota
1 review
0 helpful votes
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Good customer service
February 21, 2022

Because it took a bit too long to receive my order in time for a vacation, ModLilly was very accommodating in canceling the portion of my order that had not already shipped and credited back my PayPal account very quickly. The part of my order that I received (swimsuit) fit very nicely and I will be keeping.

Date of experience: February 21, 2022