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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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I have ordered four different times from mod lily and have been extremely happy with each item. The fit, material and overall quality are excellent! I receive compliments every time I wear one of their tops and they feel so luxurious to wear. I also love looking through their online catalogue for my next order.
Having just received a shipment, I realised I needed to downsize my next order, which meant changing the sizes of all 5 items. Sunshine made the change within 48 hours of my request (made at the weekend) and advised it had been done. No questions, no challenge, just changed as requested. Really pleased and looking forward to receipt of my items!
Great customer service ordered an item I didn't mean to and they deleted off my order before it shipped for me.
Absolutely love the swimsuit I got fits perfect I will be using this company again for further purchases, thank you so much plus I was able to track my shipment with no problem
Great products that are beautifully represented in pictures. Easy ordering and prompt delivery!
There was a query regarding billing and delivery address, which was quickly resolved. I appreciate the thoroughness of the company by double checking with me.
Thought made a mistake on my order sent and email and received good service.
You are my Sunshine
My only Sunshine
You make me happy when things go astray
You never know how much I need you
So please don't take my Sunshine away
5 Stars plus another 5 stars
Overseas order arrived in the timeframe advertised. Customer service is prompt to reply.
More peace of mind with text/email shipping updates. Will order again. Fits as described. I ordered Medium blouses- fit nice. I'm 5'5", 144lbs. Pleased.
I realized that I purchased the wrong item and requested a cancellation. They responded quickly and resolved my issue with no problems.
I ordered a black and white dress, I also ordered a black and white shirt. It's good quality clothes! I will order again from this company.
I had ordered a bathing suit, received it, it was too big, paid $23.00 to send it back for a refund (a couple days after I got it) only for them to tell me that they received it a couple days past the 30 days and therefore won't refund my money, I then asked for them to do an exchange and they said no, then I asked them to ship it back to me and they said they are not responsible for shipping back items. So now I have paid $86.00 for an item that they are not returning to me. I will NEVER order from this disgrace of a company ever again!
I have about 10 emails with them trying to do 1 return. They give a return date, it was shipped back before then but as things ship slower these days, got there after the date even though it had been in transit, wont give credit for returns. I think they make you do so many correspondences with them to delay the whole procedure on purpose. Will never purchase again.
Only received 1 of 3 items so far. Shipping is extremely slow item received was very small and I would be charged $9.99 to return it.
Goods were delivered on time. Garments were as expected but I should have ordered a smaller size.
I ordered 2 bath suits and a shirt in February and received them in March so time was acceptable. The website did give approximate time frame for delivery and it was within that frame. I wasn't sure what to expect as I wasn't familiar with the website and so many sites are filled with cheap products that look great. I was very happy with the products. They fit as stated and look really great. The material is of heavier weight than I expected and I'm hoping they hold up well. The bathing suits weren't super expensive so I think for the money, they are a great find.
I commend you for such excellent service. Thank you. I thought I would have to wait months for my parcel, but it arrived just 2 weeks after ordering it. Well done. It's exactly what I ordered.
I will definitely be using Modlily again!
They left me a message that my order may be a few days later than first expected but will try to make it on the original date.
I also had a question regarding a 10 % discount I forgot to apply. I received an answer in 12 hours. I was mistaken but they still gave me a credit on my account. Fast response! And I am satisfied.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members