Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Ildiko D.
Unfollow Ildiko D.
Share Review
Report Review

Good quality.
March 24, 2022

I ordered 3 dresses. One of them is at least six inches too long! Material is very good, fit is excellent.

Date of experience: March 24, 2022
Illinois
1 review
0 helpful votes
Follow Peggy H.
Unfollow Peggy H.
Share Review
Report Review

Happy ending
March 24, 2022

Didn't receive my bathing suit from the mail carrier so when I contacted you guys you responded right away and helped me out greatly appreciated. My suit arrived the following day

Date of experience: March 24, 2022
Canada
2 reviews
0 helpful votes
Follow Claudette V.
Unfollow Claudette V.
Share Review
Report Review

Great service, website easy to use, prompt response from client services, fast response on questions.

Date of experience: March 23, 2022
Mexico
1 review
0 helpful votes
Follow Georgina A.
Unfollow Georgina A.
Share Review
Report Review

Secure
March 23, 2022

I really liked the fact that you double check the info to make my purchase secure.

Date of experience: March 23, 2022
South Carolina
1 review
0 helpful votes
Follow Wendy E.
Unfollow Wendy E.
Share Review
Report Review

Customer Service is great!
March 23, 2022

When I needed to change something on my order, it was very easy. I just submitted a ticket and Sunshine took care of the situation within a few hours!

Date of experience: March 23, 2022
Australia
1 review
0 helpful votes
Follow Trish G.
Unfollow Trish G.
Share Review
Report Review

Swimwear
March 23, 2022

Swimwear is great.
Modlily was great with shipping inquires that I had.

Date of experience: March 23, 2022
New York
2 reviews
0 helpful votes
Follow Lisa U.
Unfollow Lisa U.
Share Review
Report Review

Excellent service
March 23, 2022

I had questioned the delivery time. I needed the product before my cruise date. Before I knew it, my product was delivered and the quality was great. I was very happy with it.

Date of experience: March 23, 2022
Australia
1 review
0 helpful votes
Follow Janice B.
Unfollow Janice B.
Share Review
Report Review

Awesome
March 23, 2022

Had a mix up at the beginning as I never received my package so we emailed and this time I was able track my package and my outfit are really stunning I love them

Date of experience: March 23, 2022
GB
1 review
0 helpful votes
Follow Valerie O.
Unfollow Valerie O.
Share Review
Report Review

Very helpful
March 22, 2022

Small problem with delivery which was sorted it was nothing to do with your selfs it was delivery company. You were very helpful

Date of experience: March 22, 2022
Missouri
2 reviews
0 helpful votes
Follow Thomas Z.
Unfollow Thomas Z.
Share Review
Report Review

For MaMa Bear
March 22, 2022

All items were as described. Quality of items was good. Leggings ran a little larger in size, but were still fine.

Date of experience: March 22, 2022
Virginia
1 review
0 helpful votes
Follow Sandra K.
Unfollow Sandra K.
Share Review
Report Review

Bathing suits
March 22, 2022

Items arrived within 10 days and are good quality.

Date of experience: March 22, 2022
Tennessee
1 review
0 helpful votes
Follow Pat M.
Unfollow Pat M.
Share Review
Report Review

Good customer service
March 22, 2022

Customer service was quick to respond when I contacted them. Turns out, I had my order shipped to a previous address (not their fault).

Date of experience: March 22, 2022
South Carolina
1 review
0 helpful votes
Follow Wilda H.
Unfollow Wilda H.
Share Review
Report Review

I am very pleased with the swim dress and swim shorts I purchased

Date of experience: March 22, 2022
Iowa
1 review
0 helpful votes
Follow Jerri M.
Unfollow Jerri M.
Share Review
Report Review

Service for my order.
March 22, 2022

I requested a change to my order, and it was immediately taken care of by Sunshine. Would definitely recommend this company.

Date of experience: March 22, 2022
New York
1 review
0 helpful votes
Follow Cassie U.
Unfollow Cassie U.
Share Review
Report Review

Best Bathing suit
March 21, 2022

I was reluctant to purchase a bathing suit as I haven't been able to wear one in such a long time I am so glad I choose to get this one it fits perfect and it's very cute

Date of experience: March 21, 2022
Indiana
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

Wonderful
March 21, 2022

I have ordered several items from here. I had one piece I thought I ordered in plus size but it wasn't. They helped me get it returned with no problem, just waiting on the exchange.

Date of experience: March 21, 2022
California
1 review
0 helpful votes
Follow Deb Z.
Unfollow Deb Z.
Share Review
Report Review

PETFECT
March 21, 2022

I truly love it. It fits perfect & hides just enough to make me feel good. I'm 59yrs old 5'4", 130lbs. I bought a Med. I would send a picture but on my way to Mexico & it is packed. Very comfortable.

Date of experience: March 21, 2022
Oklahoma
1 review
0 helpful votes
Follow Janell X.
Unfollow Janell X.
Share Review
Report Review

Great clothing and great customer service…. Can't wait for my packages to arrive

Date of experience: March 21, 2022
GB
1 review
0 helpful votes
Follow Yvonne X.
Unfollow Yvonne X.
Share Review
Report Review

BRILLIANT SERVICE AND PRODUCT
March 21, 2022

Was very impressed with my order. And the customer service was excellent. Will definitely use this site again

Date of experience: March 21, 2022
North Carolina
1 review
0 helpful votes
Follow Betty U.
Unfollow Betty U.
Share Review
Report Review

Review
March 21, 2022

They were so very helpful in helping me with questions I had about my order.

Date of experience: March 21, 2022