Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 8,027 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
South Carolina
1 review
0 helpful votes
Follow Amber J.
Unfollow Amber J.
Send Message
Share Review
Report Review

10
July 5, 2024

It' was amazing Love the swimsuit! The company is great!

Date of experience: July 5, 2024
Nevada
1 review
0 helpful votes
Follow Robin A.
Unfollow Robin A.
Send Message
Share Review
Report Review

Bathing sit
April 27, 2022

I needed a new bathing suit, I ordered a beautiful yellow and black tankini. Paid extra shipping. My suit arrive on time, it's beautiful and it fits to perfection
Thank you

Date of experience: April 27, 2022
Montana
1 review
0 helpful votes
Follow Behrend B.
Unfollow Behrend B.
Send Message
Share Review
Report Review

Great
December 5, 2022

Very nice shirt. I like the way the products are displayed on the models no use of cell phones and no coverups with other items. Shipping and delivery are efficient also

Date of experience: December 5, 2022
Illinois
1 review
0 helpful votes
Follow Michele W.
Unfollow Michele W.
Send Message
Share Review
Report Review

Excellent service and fast response
August 8, 2022

I only ordered a swin suit topic a dummy I didn't notice you order bottome separately. She answered my email promptly her name is Renae and tried to add the bottoms to my order for me.

Date of experience: August 8, 2022
Kentucky
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Send Message
Share Review
Report Review

I love my bathing suits!
May 16, 2024

Great fit and material. Love the designs and am very well satisfied with my purchase. Will order again in the future.

Date of experience: May 16, 2024
DO
1 review
0 helpful votes
Follow Crystal G.
Unfollow Crystal G.
Send Message
Share Review
Report Review

SCAM
May 24, 2016

Dont trust in the pictures. I ordered a bathing suit (its a shame in cant upload photos here) and its not the same fabric (in colors) and its an extremely cheap material.

DONT BUY HERE
MY order number was M**************

Date of experience: May 24, 2016
Sofia M. Modlily Rep
over a year old

Hi Crystal,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Pennsylvania
1 review
0 helpful votes
Follow Vicki R.
Unfollow Vicki R.
Send Message
Share Review
Report Review

Beautiful
July 3, 2024

Almost everything I have purchase I love.
Thank you for such beautiful tops.

Date of experience: July 3, 2024
Illinois
1 review
0 helpful votes
Follow Diane D.
Unfollow Diane D.
Send Message
Share Review
Report Review

Wonderful Tops!
May 30, 2024

I love everything from the blouses I purchased to the bathing suit. It all fits pefect.looks wonderful and feels great.

Date of experience: May 30, 2024
Colorado
3 reviews
0 helpful votes
Follow Linda X.
Unfollow Linda X.
Send Message
Share Review
Report Review

Excellent Customer Service
August 2, 2022

I received a swimsuit bottom in the wrong color and Anusha was very helpful and is sending the correct item. I love their clothes and now I know that their customer service is excellent as well!

Date of experience: August 2, 2022
Wisconsin
1 review
0 helpful votes
Follow McDonald Q.
Unfollow McDonald Q.
Send Message
Share Review
Report Review

Skeptical but happy
February 2, 2023

I was skeptical to try, afraid the sizing would be hard to figure. Reading the reviews for each was helpful. I didn't listen to the "true to size" and ordered up, but shouldn't have. Nice materials

Date of experience: February 2, 2023
Nebraska
1 review
0 helpful votes
Follow Debbie J.
Unfollow Debbie J.
Send Message
Share Review
Report Review

Return top, exchange for another
July 5, 2024

Customer service was polite and helpful in getting my top exchanged & shipped out to me.

Date of experience: July 5, 2024
Colorado
1 review
0 helpful votes
Follow Sharron H.
Unfollow Sharron H.
Send Message
Share Review
Report Review

Easy done
July 4, 2024

Was done and very easy to follow and check out. Love the quality of the clothes.

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
Follow Renee S.
Unfollow Renee S.
Send Message
Share Review
Report Review

Great company
July 5, 2024

The products from this company are quality & they have great service

Date of experience: July 5, 2024
Arizona
1 review
0 helpful votes
Follow Kaidie D.
Unfollow Kaidie D.
Send Message
Share Review
Report Review

Love their clothes
July 5, 2024

There clothes and bathing suits are true to size you order..

Date of experience: July 5, 2024
North Carolina
1 review
0 helpful votes
Follow Gloria H.
Unfollow Gloria H.
Send Message
Share Review
Report Review

Swimwear
July 5, 2024

Great experience shipping took a little longer than expected but I love the swimwear.

Date of experience: July 5, 2024
South Carolina
1 review
0 helpful votes
Follow Joy C.
Unfollow Joy C.
Send Message
Share Review
Report Review

Great Swim Wear Great Prices!
July 5, 2024

Wide selection. Great Prices. I enjoy shopping with Modlily. Prompt delivery. Wonderful Savings!

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
Follow Cynthia F.
Unfollow Cynthia F.
Send Message
Share Review
Report Review

Good selection
July 1, 2024

So many to choose from - great colors! I'm happy with my choice...true to size!

Date of experience: July 1, 2024
Washington
1 review
0 helpful votes
Follow JOHN V.
Unfollow JOHN V.
Send Message
Share Review
Report Review

Absoluely 5 stars if ther were ten she d get 10
January 7, 2022

Perfect... always kept me informed the whole way thru. Helped me with tracking, helped me with all aspects of making theese gifts some ones day on christmas

Date of experience: January 7, 2022
Canada
1 review
0 helpful votes
Follow Kathie H.
Unfollow Kathie H.
Send Message
Share Review
Report Review

Satisfied customer
February 24, 2023

I have ordered many bathing suits from modily. I like the service. Quality of the suits. Comfort and pricing is reasonable. Will be ordering from them again

Date of experience: February 24, 2023
Italy
1 review
0 helpful votes
Follow Terri Z.
Unfollow Terri Z.
Send Message
Share Review
Report Review

Overseas Store
May 1, 2023

I did not realize I was ordering clothes outside the United States. Plus the clothes arrived too late to take on my vacation. I have no plans to order more clothes from Modlilly.

Date of experience: April 1, 2023