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ModlilyReviews 8,633

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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TW
1 review
0 helpful votes
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Elegant and perfect
October 10, 2016

Love it so much! The style of the clothes in Modlily is really my favorite. I have bought many clothes in Modlily, this time a dress, which is a little big in the bust but otherwise fits perfectly. I recommend highly.

Date of experience: September 8, 2016
KR
1 review
0 helpful votes
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Favorite!
October 9, 2016

Looks just like the picture. Can't wait until i go on vacation to wear it! It really surprise me. Sizing was perfect, design is cute, the material was comfortable. I choose my favorite color. All around a good buy!

Date of experience: September 7, 2016
California
1 review
14 helpful votes
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DO NOT ORDER
September 6, 2016

I ordered some items 2 month ago and still have not received them. Ithe seems everyone has the same tracking number. I think we should file a class action lawsuit against this company and inform the Better Business Bureau. If enough people complain, maybe we can put them out of business in the U.S. No one should have to go through so much, especially when they have received our money!

Date of experience: September 6, 2016
KR
1 review
0 helpful votes
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Great customer service
October 1, 2016

The customer service is so good. Such a quick response as well as resolution to the issue. Very good experience. If you have any problem, you can ask them. They will reply to you patiently and professionally. Good service!

Date of experience: August 30, 2016
KR
1 review
0 helpful votes
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Easy return
October 1, 2016

I often bought in modlily. The few times I've had return/concern issues they've been wonderfully helpful. The processing of the return or exchanging in modlily is easy, So the customers don't need worry. They have great service, good product and an addictive site.

Date of experience: August 30, 2016
KR
1 review
0 helpful votes
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Professional website
October 1, 2016

Modlily was easy, fast and very professional. I received exactly what I ordered! My dresses are awesome with the cheapest price online. I will buy more in Modlily and recommend it to my friends. Totally satisfied! I love modlily!

Date of experience: August 30, 2016
KR
1 review
0 helpful votes
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Save money in modlily
October 1, 2016

Their designs fits me perfectly. I've bought several items from their site and no complaints at all. Everything was nicely packaged and promptly shipped. Here's a tip: sign up from FB and get coupons on special occasion and save money.

Date of experience: August 30, 2016
Texas
1 review
11 helpful votes
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I received a item that was nothing like the picture.It also had a bad odor to it. They do not give you American size option only Asian, without any indication. I will never buy direct from a Asian company again!

Date of experience: August 24, 2016
Sofia M. Modlily Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

Minnesota
1 review
7 helpful votes
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Bought a cute swimsuit and thought buying a 3xl would give plenty of room for error. NOT! XL is more like it. Now can it even be returned? Is it worth the hassle?

Date of experience: August 23, 2016
Sofia M. Modlily Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

Iowa
1 review
14 helpful votes
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I've not received my order in 4 months. I don't get an answer or a call back about my order which says was submitted and order successfully.
I'm really questioning if this company should be turned into the Better Business Bureau of Investigations

Date of experience: August 23, 2016
Virginia
1 review
11 helpful votes
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I never received my order. The tracking said it was returned due to incorrect address information, and was sent back. The company will only refund 60% of my money. What a rip-off! Buyer beware

Date of experience: August 22, 2016
California
1 review
0 helpful votes
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Loved the Dress It just Fell Perfect.
September 18, 2016

The dress looked AMAZING. The built in bra was not as sturdy as I expected and the srap over the shoulder was a bit long but a little time to fixed those right up. You couldn't even tell. Take a look... Loved the dress it just fell perfect.

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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Very Comfortable and Made so Well
September 18, 2016

I ordered this for my best friends birthday party. I was in love with this dress once I got it and tried it on! It came with a built in bra which was wonderful, it took one less expense away. The dress was very comfortable and made so well! I had tons of compliments on it. The price was great too! It arrived pretty quickly. I have referred and will continue to referrer people to Modlily.

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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I Received so Many Compliments
September 18, 2016

I was to attend a party in less than 2 weeks. I was a little skeptical about ordering a dress online without trying it on first. I read many reviews and decided to chance it. Wow! It was worth it, my dress came in a few days and it fit perfect. I received so many compliments that night. Thanks a lot, I felt like a princess! The Color is recency.

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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Thank You Modlily
September 18, 2016

I bought this dress from Modlily to wear to a special office party we had to celebrate the birthday of our company. It was the most stand out dress in the room! Will go on the 2nd purchase from Modlily - loved it and will definitely buy from here again!

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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Love All the Dresses from Modlily
September 18, 2016

I have ordered many dresses for myself and this dress is my favorite. I love this dress. Exactly as photo. Great quality as usual. It's gorgeous and elegant! I definitely recommend Modlily website to all the customers. Thank you so much.

Date of experience: August 17, 2016
Norway
1 review
0 helpful votes
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Fits fine
September 11, 2016

Fits fine, length perfect. Minus - see through material, is not as wide as in picture. For beach will be fine. This dress is amazing. Buy it. I can't wait to throw it on all summer! Great material.

Date of experience: August 10, 2016
Washington
1 review
0 helpful votes
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Happy with the dress
September 11, 2016

Dress took a pretty long time to get to me, BUT I am SO happy with this dress! The pattern on the dress was a little different but not even that noticeable. Same color as the one above, only thing was placement of the pattern. The length fits me H to the T. (I ordered a medium) Will be ordering again. SO excited to take this dress to the beach!

Date of experience: August 10, 2016
Washington
1 review
0 helpful votes
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Great summer dress
September 11, 2016

Love this dress, its colors are vibrant. You will need a long slip underneath it cuz it is very see through. Its loose and flowing like the picture. Great for summer and spring

Date of experience: August 10, 2016
District of Columbia
1 review
1 helpful vote
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Satisfied with their service
August 9, 2016

Really a huge collection of dresses in Modlily and the quality of the dresses are very good. Also price is reasonable. The customer service of the website is mind-blowing and quick delivery. I really satisfied with their service. I definitely will place order s in future.

Date of experience: August 8, 2016