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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Connecticut
2 reviews
16 helpful votes
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Ridiculous.
April 18, 2016

I ordered a bathing suit well in advance for a vacation I had coming up. When I say "well in advance" I'm talking about a month and a half in advance. The shipping estimate was 2 weeks. Well, 2 weeks turned into 2 months and my one article of clothing did not arrive until 1 week after I came back from my vacation.
Not only was I disappointed about the shipping time, I was also disappointed in the material itself. It was delivered to me ripped in multiple spots of the bathing suit. When I contacted the website they asked to see pictures of the damage, which I tried to send the pics to them and nothing was working, it was their fault because it was through their website.
Finally, after the third attempt of going back and fourth with them, the pics finally attached. However, they still have not gotten back to me. I am now waiting a few days for a response although I feel like I will never get one.
I will never do business with this website again... rip off.

P.S.- there are no return instructions on this website or no address of where to send it to.

Date of experience: April 18, 2016
Sofia M. Modlily Rep
over a year old

Hi Gabriella,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

New York
1 review
0 helpful votes
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Clothes
March 2, 2023

It took a long time I did not think I was going to receive my order. The shirts are bigger then I thought they would be they are true to size I expected them to run small. Great material

Date of experience: January 31, 2023
Kansas
1 review
0 helpful votes
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Professional
June 23, 2017

I have been buying from eBay for many years. Once I had a wrong order delivered to me and before complaining I received an e-mail from eBay apologizing. They had identified the mistake.

Date of experience: June 23, 2017
Montana
1 review
0 helpful votes
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Customer Support
February 20, 2023

I placed an order with ModLily and realized that I needed it shipped to a different address. I contacted them, and they were able to change my shipping address right away. Great service!

Date of experience: February 20, 2023
Florida
1 review
1 helpful vote
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Very pleased
June 4, 2023

I was skeptical about ordering, I was afraid it would be like other web sites where items take forever to arrive and are 2 sizes too small or the material would be thin BUT my order arrived in about 2 weeks, items are true to size and are I love them!

Date of experience: June 4, 2023
Canada
2 reviews
6 helpful votes
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I received a small sized item and when I attempted to try to return it thru Modlily customer service, I was met with UNDELIVERABLE emails.
After which I checked other customers responses and found they experienced the same UNDELIVERABLE emails.
Since then I've come to notice everything comes from China, which was never promoted in their website. I find that to be false advertising & misleading customers. Especially when it came to returning an item & receiving a full rebate; which I learnt is half of what a customer paid. Very very DISAPPOINTED.
I am going to UNSUBSCRIBE from this wedsite immediately.
Unsatisfied Customer, Geraldine R.

Date of experience: September 7, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New Zealand
2 reviews
0 helpful votes
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Five stars well deserved.
March 16, 2022

I commend you for such excellent service. Thank you. I thought I would have to wait months for my parcel, but it arrived just 2 weeks after ordering it. Well done. It's exactly what I ordered.

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
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I love the Modlily clothing. They usually have my size and will ship some of their clothing in Priorty Mail. If there is a problem, they will take returns easily. I really love to shop Modlily.

Date of experience: June 6, 2017
Georgia
1 review
0 helpful votes
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Returns
November 23, 2021

Thank you for your help returning numeral orders and anxiously await refund to my discover card. Did take a long time to receive orders and some did not make it for what they were needed for.

Date of experience: November 23, 2021
Illinois
1 review
0 helpful votes
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Very nice shirt
February 4, 2023

I did not know when I ordered the shirt it would take almost 6 weeks to receive it. The shirt was also too small. Customer service has been helpful and I hope they can exchange it.

Date of experience: February 4, 2023
Pennsylvania
1 review
0 helpful votes
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Cute
June 28, 2024

I'm very excited I found this app. You can't beat the great prices. I will be ordering again.

Date of experience: June 28, 2024
California
2 reviews
17 helpful votes
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I purchase a red jumpsuit and a cream tribal print dress from this company. The items are no where near the picture. The stitching is horrible and offset, threads are hanging and fabric not as noted in description. DO NOT ORDER FROM THIS PLACE!

Date of experience: January 11, 2016
California
1 review
4 helpful votes
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CHEAP CHEAP CHEAP?!
April 4, 2016

I wish I could give no stars, I ordered a jumpsuit from them, OMG! PAPER THIN, CHEAP A$$ material couldn't believe it. I'm wearing the jumpsuit at night for my pajamas that's how thin it is. YOU GET WHAT YOU PAY FOR TRULY!, ESPECIALLY COMING FROM CHINA. I WOULD NEVER ORDER FROM THEM AGAIN, THANK GOD I ONLY PAID $ 22. I WROTE A REVIEW ON THE JUMPSUIT ON THEIR WEBSITE BUT THERE PUNK A$$, WONT POST IT. I KNOW DAMN WELL ALL THOSE 5 STAR REVIEWS ARE FAKE

Date of experience: April 4, 2016
Sofia M. Modlily Rep
over a year old

Hi
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Canada
1 review
4 helpful votes
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I purchased 4 items and I was disappointed with 3 of them. I do think that it is very good quality and if I had not had the problem that I had I would definitely purchase again from this company but I cannot take a chance and will not lose anymore money. One item that I purchase was a size small dress, a beautiful dress and well made. According to the size chart I needed to be 35 inches and under for the top and I am no problem! It fits like a straitjacket and I measure it as 28 inches! I tried communicating with the person and asking if it was possible that there was a defect. I took a half price refund and I'm stuck with a dress that will never fit anyone. I did purchase something else that was medium and it's my fault but it is so huge that I cannot wear it. I did not try to return it as it was my fault. I purchased a small bathing suit and it fits perfectly! I do love buying from China and will continue to do so but not with this company, I hate to lose money. We should be able to look at the size chart and figure the size that we need accurately.

Date of experience: August 5, 2018
North Carolina
1 review
0 helpful votes
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Love Modlily
July 13, 2024

Easy ordering, awesome selection, great prices, good quality, and wonderful customer service!

Date of experience: July 13, 2024
Iowa
1 review
0 helpful votes
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Type of clothes
June 7, 2024

Has been good but would like to get and would like to receive my order as soon as possible!

Thank you

Pam

Date of experience: June 7, 2024
Minnesota
1 review
0 helpful votes
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Long wait time for delivery
March 9, 2024

Ordered about 3 weeks ago and still haven't received my order. Also charged for the merchandise at the time of order, not when I have received the merchandise.

Date of experience: February 28, 2024
GB
1 review
0 helpful votes
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Return item
March 12, 2024

I hope that you share this. I sent back a top through Royal Mail oh the 7th February I paid £5.39 to send it my ref no is KL*******GB. I haven't had any payment back in my bank yet

Date of experience: March 2, 2024
Kansas
1 review
0 helpful votes
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Took a really long time to receive
April 27, 2023

Return policy is extremely difficult and therefore this will probably be my one and only purchase. Of the 5 items I received I need to return 3 of them.

Date of experience: March 28, 2023
North Carolina
1 review
3 helpful votes
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Terrible quality clothes, smelled funny like chemicals, did not fit and do not resemble the photos. Impossible to return due to high return shipping costs to China. Buyer Beware.

Date of experience: January 12, 2017