About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Ordered about 3 weeks ago and still haven't received my order. Also charged for the merchandise at the time of order, not when I have received the merchandise.
I hope that you share this. I sent back a top through Royal Mail oh the 7th February I paid £5.39 to send it my ref no is KL*******GB. I haven't had any payment back in my bank yet
Return policy is extremely difficult and therefore this will probably be my one and only purchase. Of the 5 items I received I need to return 3 of them.
Terrible quality clothes, smelled funny like chemicals, did not fit and do not resemble the photos. Impossible to return due to high return shipping costs to China. Buyer Beware.
Overall my experience with this 1st order was good. My order came earlier than stated. However 1 item was not available & I was given a credit on account.
The product is excellent quality, a good fit and really good value for money.
I was pleasantly surprised at how quickly the product arrived, which was an added bonus.
Shipping was a very reasonable amount of time, about 3 weeks from date of purchase. I loved my purchase, bathing swim dress, I will certainly buy from here again.
I understand a little more patience is needed due to international shipping. But it is definitely worth the wait. The clothing and swimsuits are true to size and beautiful.
The items were very well made I was pleasantly surprised... There was open communication from the company thru the whole order to delivery process. And sizes were right on
Easy and friendly online order. Received what I ordered. Fits perfectly. The delivery date is accurate. Received updated tracking of my order. I just placed another order.
Thank you!
I have ordered from Modlily before and have always had an easy time. It is very straightforward and easy to navigate. I am sure I'll be ordering more items.
Very impressed. Products were beautiful and sizing is perfect. It is risky buying online when it comes to purchasing clothes. But sizing was 100 percent perfect. Thank you ModLily.
Bought a cute swimsuit and thought buying a 3xl would give plenty of room for error. NOT! XL is more like it. Now can it even be returned? Is it worth the hassle?
Had a wonderful and easy experience. The process was fast. Is finally verified. Maybe I was lucky, the customer service was phenomenal! I'm so excited!
Had a wonderful and easy experience. The process was fast. Is finally verified. Maybe I was lucky, the customer service was phenomenal! I'm so excited!
The swimming costume I ordered is different from the one I received. Poor quality and I would definately not recommend. Cheap stuff! I'm very disappointed.
Website is user friendly, communication is good with Modlily re process of order. Order delivery received as promised. Items true to size and as described.
I placed an order on 4/12/16 and cancelled it a couple hours later after reading reviews (should have read them first). On 4/14/16 I get an email asking me why I wanted to cancel and was issued a ticket. I get another email on 4/18/16 saying my order has been shipped. I paid for expedited shipping and did not get the package until 4/26/16. The quality, fabric and sizing is awful. Unbelievable. My order came to $166.00. Out of 8 pieces I could only fit 3 pieces. Looking to return the items but the policies and procedures they have... It is not worth the time and money to return. I think they set customers up, take your money because they can get away with it. I will take to Facebook and spread the word DO NOT WASTE YOUR MONEY WITH MODLILY. I've lost $166 to them and I am fuming. NEVER, EVER AGAIN. I WAS FOOLED ONCE BUT I GUARANTEE YOU, I WANT BE FOOLED AGAIN.
Hi
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
The products I receive is the same as what is shown on the picture. The color and style are just I want. This order is one of my favorite purchases that I have ever made from online shop.
Our Horrible review is just like all the others! Bathing suit didn't fit so it was returned promptly whithout being worn. They finally responded by saying they couldn't refund because it was stained... Bull... then they said 30 days had passed so they couldn't refund! PLEASE GO RIGHT TO YOUR CREDIT CARD COMPANY AND EXPLAIN THE SITUATION SO YOU WILL GET YOUR REFUND. SCREW THESE GUYS!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.