About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Gotta admit, If you have a problem and you contact Modlily. They are very likely to fix your issue and send you a new product or a replacement. That kind of service brings me back again and again.
I am pleased with my order the only thing I took off a star for is it took awhile to get delivered. I have received compliments on one of my tops the very first time I wore it.
I have sent pictures of 2 shirts I bought in my June order that had snags in them. I am waiting to hear back of they will replace these 2 shirts. Hopefully I can give a 5 star
I'm pleased My with My purchases and looking forward to More purchases. Your products are have good Material, the Only draw back to your Company is your Sizing Chart, I don't feel it's really Accurate, but All in All I like your Company
While the first swimsuit I ordered did not fit right I was able to exchange for another style. This is in progress so I have not received the exchange yet. I will update with this when it arrives.
I am trying to figure out how to return one item that I ordered. The other items fit but this one is too small an I'm having a problem navigating how to return it to you. Please help.
Poor quality, terrible slow customer service, horrible return policy.
I ordered 4 things on Modlily. Two were of reasonable, not great, quality but smaller than expected according to my usual size, and therefore useless. Two were of such poor quality I wouldn't wear them. I wanted to return all.
That began months of excruciatingly slow communication through a third party, if you could call it communication, beginning with tell us why you didn't like it. The eventual outcome was that I could send the clothes back to China if I wished for a refund minus their shipping costs to me (they couldn't tell me the amount - more delay while I tried to find out) and mine back; or I could get a small percentage of my money back and keep clothes I couldn't wear. After looking into shipping costs, with no guarantee the package would reach its destination, I opted for the small refund. Getting the refund presented the next problem and more time went by while I was asked several times to be patient, which actually I was.
If you're a gambler and you like what you think you see, try this company: just be prepared to order two sizes bigger than you think and expect to keep whatever it is you receive no matter what. But if you want to be sure not to waste money or hours of your time, I suggest you avoid this company.
So easy to order and you get coupons! The clothing is very nice and comfortable. I also purchased some earrings, and they are stunning. Good prices and I receive my order quickly.
Quality of clothes is cheap... no shipping info or return info. Had to pay to send crappy clothes back to CHINA. Have not heard back about refund and it has been weeks
I'm very happy with the purchase made Modlily. The price was great and the free shipping service on top of that makes Modlily one of the best clothing online stores right now.
My 1st time ordering received item ok prices are reasonable clothes so far have been ok but sizes are a we bit off but the ones i have bought are good quality
The apparel arrived in a timely manner, nicely packaged. The deal was excellent and the clothes came to my house soon and good quality. I will want to buy in Modlily again!
The clothes are good quality and ship fast. I have made several purchases and am very happy with all of them. Am looking forward to shopping with them more in the future.
Maya was very quick to respond and did what she could. She offered to take it further and I'm going to patiently wait for her to resolve the issue. Great customer service!
In order to process a return, I needed my e-mail corrected, as my order was under an email that I wrote wrong.
Representative was professional, quick with responses, and cordial! Great service!
I have not received my order. I sent a message regarding the expected delivery, but no one even responded.this would have been a common courtesy. Doubt I will order from them again.
My daughter's dress is very beautiful. Material is super soft. When sizing make sure you pay attention to the models size when ordering. My dress was too big but very nicely made.
I ordered a coat, on the advertisement it looked cute. The product I got is awful, not even wearable. Can not ship back since the shipping fee back to China costs more than the refund.
It took longer to get my swim suit than I hoped, but it looks good & fits! I have so much trouble finding a suit that fits that I haven't had one in 20 years.
I had no problems with the ordering process, I received my order ahead of my scheduled delivery date and the item ordered was exactly what I wanted. I will definitely be ordering from ModLily again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
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