About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I ordered a Chrustmas top and lightweight winter top. Took 5 weeks to arrive. Even though they are very nice, I hate waiting that long. One fits oerfect; other is too big. Probably wont order again.
Thea did an amazing job helping to put me at ease over a package that I have not recieved. She was polite and courtise. Thank you for your help! I give her 5 stars!
I've placed different orders ML******* & ML ******* that are still showing UNFILLED and I've en emailed a few times in regards to the status of orders which one was expedited shipping, but have yet to hear back I need an update on my orders please. Also items in order. ML******* which was delivered yesterday 6-8-20 where wrong How do I return those?
I ALWAYS start by Googling every company name. It had 4 stars on the first page of reviews so I went with it. I received 2 bathing suits. NEVER liked the S, M. L, XL on bathing suits since I am a large chested woman with an average bottom half. The top part of both are EXTREMELY small. Both half fits great. WELL... having the same issue with UNDELIVERABLE emails. Had I know it was coming from China... well say no more. VERY DISAPPOINTED and I loved the bathing suits
I ordered what was supposed to be a plus-size swimsuit; it was nice, but way too small (more like a size Medium by American sizing), so I followed their instructions to return: wait 1-2 days for a ticket number via email from Customer Service; submit ticket back stating your order number, sku number/product name, reason for return ALONG with a digital picture of you wearing item (ridiculous since I couldn't even fit it over my head; I sent a pic of item alone) then I got an email suggesting 40% compensation for me to avoid paying return postage (no need to return) or if I prefer to return, they'll send further return instructions in next reply.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
GARBAGE! CROOKS! COMES FROM CHINA AND IS NOTHING LIKE DESCRIBED. TOO SMALL. CHEAP FLIMSY MATERIAL. DISHONEST COMPANY. DOULBE CHARGED ME HOPING I WOULD NOT NOTICE. THEN WOULD NOT ACCEPT MY RETURN. STILL FIGHTING WITH THEM 8 MONTHS LATER AFTER SPENDIN $23 TO SHIP THE GARBAGE BACK TO CHINA. LESSON LEARNED! BUYER BEWARE OF THESE CROOKS! THIS IS NOTHING BUT A BIG SCAM.
The swimsuits are very pretty and colorful. The suits definitely look better on the skinny models. They aren't so cute when your fat back is there for all to see.
Many purchases, my wife loves their swimsuits. In May received swimsuit, did not fit to wife's liking, so exchanged for another size. Modlily sent us shipping label, I paid to return it and shipped the next day.
On June 29th realized we had not received yet, so used their online chat to determine where exchange item was. Employee Anusha finally found the info, apologized and said she had marked for expedited shipping. On July 16 we reached out again, and started the entire process over. Because I had grabbed screenshots of info from Anusha, I tried to attach to their chat, but wouldn't work. So I used the email option and sent info, received a Ticket number which I supplied to their agent, who pulled picture from email and actually posted on our chat box. She assured me it would get handled, they would email me the next day with tracking number and...crickets! So again today I use chat feature, but unable to attach picture of exchange...again. So I jump over to their email function, and it's not working today..."sorry, please try later".
I am left with no option but to contact my credit card company and file a fraudulent charge claim. My wife has accepted my plea to please NEVER purchase from Modlily again. I understand that issues and errors happen, but their ability to process these errors, even when sent the proof I received from THEM, is non-existent.
I love the color. It fits perfectly and I feel comfortable and covered
Even though Modlily reponded to my poor review tgat I could create a return thru their website they NEVER actually responded to my attempts on website to return item. DO NOT BUY FROM THEM! The swimsuit I bought had SEE-THRU BOTTOMS!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I am praying for my top to come before February 20 for my daughters wedding! She even beat cancer last year! I know Modilly is doing everything they can?!
It has been more than a month since I order and have not gotten anything from them. There is no way to track or contact them! Not worth it. Stay away from them.
I ordered a month ago and it is still not here! It is off the boat from Shanghai! Just so you know it may not get here for your favorite cruise departing tomorrow!
I had a interaction with modLily on line. I loved my suit, but the top and bottom didn't match. I sent pictures and she said she would e-mail me. I have heard nothing.
This dress is beautiful! I am 5'2 110 lbs. Size 4 fits me perfectly. Very comfortable. It is way nicer than I expected. I receive this dress in exchange for my honest review
Took a long tome to recieve my order, one item was canceled, but customer service was good.
The dress is very beautiful and I will order again, just know it takes at least a month!
It has been a month and 1/2 and I still haven't received my jacket that I ordered. They are asking for positive reviews - probably not a great idea to ask for reviews until the customer has RECEIVED their item.
Dear Vivian H.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Got my order 3 months after I ordered it. I had no idea the stuff was coming from China. The two dresses I ordered were totally crap, they looked nothing like the picture.
My order mentioned above, date Nov 16, I never received it. You promised the last date to be receiving it on Nov 30. I am very sad. I paid express shipment. What happen?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tami N,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.