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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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Need a refund!
November 14, 2017

On Feb 13,2017 I ordered 3 bathing suits and needed to return... I have yet had no response after numerous times trying to contact you! We need this resolved!

Date of experience: November 14, 2017
Maryland
1 review
0 helpful votes
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PERFECT!
April 23, 2024

My experience with ModLilly has been quite satisfying. From the selections, value, shipping to the comfort & fit of items. I also like the unusual designs available.

Date of experience: April 23, 2024
Ohio
1 review
0 helpful votes
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Quit putting all these spinning things on that don't work. I just bought 5 items tells me if I buy 3 get 1 free. Didn't take one off very disappointed

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
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Great Shop!
June 9, 2024

I love your web site! It's so easy to go thru the clothes and you make paying for it a breeze!
Thank you!
Lisa Miller

Date of experience: June 9, 2024
Ohio
1 review
1 helpful vote
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Don't order!
January 7, 2017

I purchased a dress on 11-3-16 for a Christmas party. I started contacting modlily on 12-10-16 because I still hadn't received my item. Tracking number was junk and all I kept hearing was please wait, then they tried to blame the holidays on the delay in shipping. Finally I got tired of it and demanded a refund, modlily only wanted to give me a 20% discount on an item I hadn't received. I filed a claim with PayPal and amazingly today on 1-7-17 my package was in my mailbox, funniest part is the tracking number they gave me and PayPal is not the tracking number on the package. They never shipped the item the first time after PayPal got involved my dress was airmailed out of china.

Date of experience: January 7, 2017
Pennsylvania
1 review
0 helpful votes
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So good
September 7, 2017

This was my very first time ordering anything clothing here. I ordered a small because I wanted the clubwear fit. IT FITTED AMAZINGLY! I cannot wait to wear this out and dress sit up. It can be worn for casual or outerwear! I will be ordering the black set really really soon! Shipping was hell of FAST! A Bang for my buck!

Date of experience: September 6, 2017
Texas
1 review
0 helpful votes
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Delivery
April 23, 2023

Was told by agent delivery would be no later than the 18th if march 2023 and told it would be 22nd of march 2023. Still waiting and the agent I chatted with today day said it was being delivered but no other info was given. Will never order from them again.

Date of experience: March 24, 2023
Ohio
1 review
0 helpful votes
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Love my new tops
June 23, 2024

My friends said they had look at ModLily but was afraid it wasn't a real site till they saw my new tops now they are planning on shopping with you.

Date of experience: June 23, 2024
Canada
1 review
0 helpful votes
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Modily Tops and Pants
June 2, 2022

I recently purchased four Modily tops and capris pants. They are all the comfiest clothes ever. I love the fit and how they look and feel. And the pricing for each item was Fanta. This was my first time shopping with Modily and it won't be my last. Definitely going to be a repeat customer. Customer service is also excellent!

Date of experience: June 2, 2022
Massachusetts
1 review
0 helpful votes
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Just what I was looking for
June 14, 2024

I am a 6 foot tall women who finds it very difficult to find anything that fits properly. Touche! Very pretty with very quick service.

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
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Follow up to my review below. I have since returned my order with an RMA number they provided me to the address they provide to me and a tracking number I provided them, but the facility that they told me to mail it to is a storage unit and is not excepting my package from the United States Postal Service. This company is a complete joke. Do not ever order from these people. I'm sure my bank is having is have as hard time dealing with the situation as I am. Run run run run far away from Modlily!

Order number MM**************

Date of experience: May 18, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

GB
1 review
0 helpful votes
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Did not receive items
January 9, 2023

Placed an order mid nov buy 2 get 3rd free including top for Xmas party 16th dec, delivery supposed to arrive 6-14 dec.
Kept an eye on site just always said processing no further info given, I contacted on 6th dec to question as I presumed it would have been dispatched but just not updated the tracking to be told one of the tops was on back order so wouldn't be dispatched at all (this was the party top) so I ended up cancelling the whole order. They did process the refund within 24hrs so that was great but would have been helpful if they had let me know as soon as there was an issue with the order so I had more time to make alternative plans

Date of experience: December 10, 2022
Virginia
1 review
0 helpful votes
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FANTASTIC
October 24, 2021

Easy order process, awesome clothes, quick delivery time and have placed another order on Oct 20th, shippment should arrive fairly soon. I love the clothes and plan on Modlily being my go to place to buy my clothea and gifts for others from on a regular basis.

Date of experience: October 24, 2021
Georgia
1 review
0 helpful votes
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Excellent Customer Service
June 30, 2024

Love doing business with this company! They are responsive and are very easy to work with. And their clothes are adorable!

Date of experience: June 30, 2024
Washington
3 reviews
7 helpful votes
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I received items that were wrong sizing compared to what the website had listed on their website. I contacted them to try to return items and found that it was very expensive to ship to china as that is the address they gave me. They then offered me 30% back of what I paid for items. I answered Rotita and said I would take it since it was too expensive to ship back, but now after contacting them at least 3 times they won't answer me. I won't ever deal with them again and it looks like I am out a lot of money that I spent on clothing. Fang En (Tel: *******6409)
Room2092, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China

Date of experience: April 25, 2017
Texas
1 review
0 helpful votes
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Good quality
June 29, 2017

Love getting my clothes here. They have great product and good quality at reasonable prices, and excelent costumer service. I will go there all the time and recommend it to all my friends. Hopefully to buy more stuff here soon.The quality, texture, is great! Love it!

Date of experience: June 29, 2017
Texas
1 review
0 helpful votes
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Discrepancy with my order
January 24, 2022

I thought I had mistakely ordered 2 of the same dress and placed a ticket to quickly resolve the issue. The response was quick and they did everything possible to locate my order without success. I discovered finally that I did not complete the order, which was the reason it couldn't be found. I notified them immediately that it was my mistake and I was able to place and complete my order. Thank you!

Date of experience: January 24, 2022
California
1 review
2 helpful votes
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NEVER AGAIN!
January 5, 2022

I placed an order on October 14,2021, with a guaranteed delivery date of October 29th. I ordered 7 items (all clothing) of which two were Halloween shirts. I received two items on the 29th only one was a Halloween shirt. Today is December 6th and I have yet to receive the other items. I've chatted with them through their website twice and both times they couldn't give me a delivery date. Their website indicates if items aren't received by the delivery date, they will give a 50% refund. Well, I'm not holding my breath for that one! Especially when I can't even get a delivery date for my items. NEVER AGAIN will I be ordering from this company.

Date of experience: December 6, 2021
Netherlands
1 review
0 helpful votes
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Hope Modlily be better
June 25, 2017

It is very easy to buy items at Modlily. Clothes are in fashion and of great quality. I couldn't image buying clothes onlinewithout Modlily. Thank you Modlily for your great service as always. I hope it will be better and better.

Date of experience: May 24, 2017
GB
1 review
0 helpful votes
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Not delivered items ordered & paid for
March 9, 2024

I have emailed my problem already so I will just make this short.
Ordered 4 items early Feb.
Received 2 items & advised my other 2 items would arrive in a separate package on 15th Feb - 23rd Feb
Still not received my items.

Date of experience: February 28, 2024