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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
Pennsylvania
1 review
0 helpful votes
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Great Finds!
May 8, 2023

I have ordered from ModLily before and have always received my items when they said it would be delivered and the products are great. I get a ton of compliments on them when I wear them. Just watch the US sizes by item, I wear XL and sometimes the US XL on an item is 12-14 and sometimes it is 16-18, so just be mindful of that. But I don't doubt you will love these products.

Date of experience: May 8, 2023
California
1 review
0 helpful votes
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The shipping is fast.
April 12, 2017

I am so happy with the items I brouht from this site, the material is really soft, stretchy and comfortable. Fit the body well.The customer sevice is very helpful. I like it.It's a happy online shopping experience.

Date of experience: April 12, 2017
Texas
1 review
4 helpful votes
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Do not waste your time
January 6, 2017

I also caved and ordered from ModLiLy, not realizing they were a Chinese company. It took 2 weeks to receive an order acknowledgement, 2 more weeks to receive shipping information, 3 weeks until the package arrived in the US. That was Dec 7th, it is now Jan 6th, and after attempting to track via USPS, filing two claims (still have not been contacted although they state it will happen within 3 days), and countless email exchanges with ModLiLy, they have processed a full credit (which they say can take several weeks to see on my end). It's so not worth the trouble.

Date of experience: January 6, 2017
Louisiana
1 review
16 helpful votes
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Disaster Delivery
February 18, 2020

I placed an order January 31st. I have yet to receive my order. I've emailed their customer service several times to inquire only to receive an email from maildemon stating that my email was undelivered. Delivery said 9-14 days. Very disappointed because I need the jumpsuit for February 22nd. This was my first and last time ordering from this site. Definitely won't be recommending this site to anyone!

Date of experience: February 18, 2020
Canada
1 review
0 helpful votes
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Pleased with Modlily products
March 16, 2022

I ordered 2 bath suits and a shirt in February and received them in March so time was acceptable. The website did give approximate time frame for delivery and it was within that frame. I wasn't sure what to expect as I wasn't familiar with the website and so many sites are filled with cheap products that look great. I was very happy with the products. They fit as stated and look really great. The material is of heavier weight than I expected and I'm hoping they hold up well. The bathing suits weren't super expensive so I think for the money, they are a great find.

Date of experience: March 16, 2022
GB
1 review
1 helpful vote
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So fast delivery!
July 22, 2016

During the last days, I am worried if I can get my dress because I need it in urgent, But yesterday, I got my dress and I attend my friend's wedding party, That's wonderful. Only one point is that the delivery is not very fast when I need the dress in urgent. Because I wanna to wash it first and then put it on, but time is just enough.

Date of experience: July 21, 2016
Australia
1 review
0 helpful votes
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Great product
July 29, 2024

Great product and great service quick delivery and all ways true to size

Date of experience: July 29, 2024
Israel
1 review
2 helpful votes
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Dont buy!
January 31, 2017

Its took 3 months to get my order and at the end i get it wet and stink amd i had to put it in the garbage.
They said that they will make me refund 20for something i dont have but they didnt even give this refund and they dont answer me any more.
Dont buy from them!

Date of experience: January 31, 2017
Missouri
1 review
0 helpful votes
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I was very pleased with my experience with Modlily. The variety and options are awesome and trendy. I received a few of my items sooner than usual, which as a pleasant surprise. I ddint get one of my items on time and the customer service was very reliable and helpful. The hoodie i got is my new favorite piece of clothing! I will definitely continue shopping at Modlily!

Date of experience: August 25, 2017
Florida
2 reviews
0 helpful votes
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Beachwear
May 13, 2022

Reason I dont give 5 star review is only because of the almost 2 months delay due to the Covid 19 outreach again this shop experienced in the Beijing Warehouses. However, I commend customer service. They always keep you posted and reply back to your ticket questions to their best. All the items I ordered are great quality they are true to your Size. I am US 4-6. Iam 5.5 feet tall and 135 pounds. They come individually packed, presentable. They are perfect and very comfortable. I cant wait to wear my pink Top & bottom set! I was also impressed with a white TShirt I randomly ordered to test the quality because it had Sunflower details in the front and I love Sunflowers! I liked it so much very soft and breathable material. I steamed it assap at home and put it on. Ideal for Miami Summer days

Date of experience: May 13, 2022
Washington
1 review
13 helpful votes
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Scam
November 25, 2016

I too didnt do my homework and was so sad to recive 3 items that not only didnt fit me but didnt even resemble what i ordered both in color or style.
Very disappointed and like others have said it would cost as much or more to mail back to China.
Ruining it for legitimate companies. Bad karma modlily and all the other names you use plagarrizing zulily.

Unhappy in seattle
Lorie

Date of experience: November 25, 2016
GB
1 review
0 helpful votes
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Post op swimwear
June 10, 2024

Really good choice and value. Great designs and my wife very impressed with the fit. ( previously bought item) so ordered more.

Date of experience: June 10, 2024
GB
1 review
0 helpful votes
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Very pleased
April 9, 2024

Thrilled with my recent purchases. They took about 3 weeks to come but I expected that. The tops I bought were good quality, a good fit and good value for money.

Date of experience: April 9, 2024
Michigan
1 review
0 helpful votes
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Exchange item
July 24, 2024

I returned item and asked for a different size. Very slow at shipping new size.

Date of experience: July 24, 2024
Colorado
1 review
0 helpful votes
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Exceeded my expectations!
March 15, 2023

This is my first time ordering from ModLily and I will definitely be a repeat customer! I purchased several swimsuit sets, tops and bottoms thinking I would most likely end up returning a few items - ordering clothes online has its risks - but I'm happy to report that I'm keeping every single item! I love that I can mix and match tops and bottoms. I bought a swim set that had turquoise bottoms that perfectly match a multicolored striped top, I wasn't even thinking I could put them together until my order arrived. And now I have even more options! I'm 5' 2", large-chested (38DD), weigh 175lbs and ordered size large and everything fits and is well made with quality fabrics.

Date of experience: March 15, 2023
GB
1 review
0 helpful votes
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Totally ripped off
May 20, 2016

I recently bought two items from modlily The goods were of very poor standard as I bought through paypal I contacted them atfirst I thought I was going to get my money ba k through paypals protectio. Policies but pay papal have said onlyif I return the goods to china at my expense it would cost me more than they r worth. Something needs to be done about this company ripping people off.

Date of experience: May 20, 2016
Sofia M. Modlily Rep
over a year old

Hi Ann,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Massachusetts
1 review
0 helpful votes
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Beachn'It
February 4, 2022

At the beginning… trying to place an order was a PAIN as I was repeatedly told I could not log in… Finally -with patience- I placed an order for two bathing suits… They arrived a few days ago and I love the fit / quality. Am thinking of ordering two more…. Dreading though the hassle with Logging in - signing in!

Date of experience: February 4, 2022
Australia
1 review
2 helpful votes
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Swimming suit
January 29, 2022

I love my new swim wear, it fits perfectly and looks so nice, can't wait to go swimming.
I love the colour lilac too.
Fast service, really impressed.
Thankyou

Date of experience: January 29, 2022
New York
1 review
0 helpful votes
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Need a refund!
November 14, 2017

On Feb 13,2017 I ordered 3 bathing suits and needed to return... I have yet had no response after numerous times trying to contact you! We need this resolved!

Date of experience: November 14, 2017
Maryland
1 review
0 helpful votes
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PERFECT!
April 23, 2024

My experience with ModLilly has been quite satisfying. From the selections, value, shipping to the comfort & fit of items. I also like the unusual designs available.

Date of experience: April 23, 2024