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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
North Carolina
1 review
10 helpful votes
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I cancelled 24 hrs and have to pay $3 handling fee. I'm ok with that but there is email trail of endless BS And now they say refunded to my store account... I have no store account and specifically asked for refund back to my original credit card... TOTAL BS co. I shop exclusively online and have NEVER HAD AN ISSUE... buyer beware for sure

Date of experience: December 2, 2015
Canada
1 review
0 helpful votes
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RIPOFF
July 5, 2022

Everything I ordered wasn't in stock. Requested a refund several times and was assured it was processed but never did receive it. Requested proof it was processed and never received it. DON'T order from this site.

Date of experience: June 5, 2022
New York
1 review
0 helpful votes
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Return and exchange
July 30, 2024

Great customer service excellent quality clothes fits true to size

Date of experience: July 30, 2024
Florida
3 reviews
0 helpful votes
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I ordered a cyan swim top and a cyan swim skirt. They are not even close to being the same color.
Very disappointed to put it nicely. I want a full refund on the swim skirt no kidding no maneuvers flat our my money back for the swim skirt. As for the swim suit I like it and have worn it. I wanted a matching swim skirt.

Date of experience: March 12, 2023
Philippines
1 review
0 helpful votes
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Good experience
October 14, 2021

I like the items that I recieved. I ordered twice already to modlily and I like there service. The only thing I was surprised is that I already paid delivery fee when the items arrived I still pay for delivery?

Date of experience: October 14, 2021
Indiana
1 review
0 helpful votes
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Exactly what you see in the photo, nice dress simple, perfect for fall season. Arrived on time. THANK YOU for your service and nice dress. I will be ordering more in the future from your store. THANK YOU~

Date of experience: September 5, 2017
Pennsylvania
1 review
4 helpful votes
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Why does a coat that I purchased size 2x not fit, I also purchased a dress 3x doesn't fit in arms the arms in these are so skinny that no one can put it on. Am stuck with a coat & dress that can't be used. Would like a return label for these two items

Date of experience: January 15, 2017
Arkansas
1 review
0 helpful votes
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Bathing beauty
July 11, 2017

I ordered for the first time from modlilly a couple weeks ago. I ordered a bathing suit. The shipping is a bit slow, but I was pleased with the bathing suit I purchased. I would reorder from them again..

Date of experience: July 11, 2017
Missouri
1 review
0 helpful votes
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Experience
June 13, 2024

I've purchased swim suits before and have had a lot of compliments on them. Love their suits, good quality.

Date of experience: June 13, 2024
Australia
1 review
0 helpful votes
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Not cost effective to return goods
May 12, 2022

Loved the product (which was posted from within Australia) BUT needed to exchange. It would make more sense to be able to return product to address that it was sent from (in Australia) instead of having to send it back to America - making returns not a viable scenario.

Date of experience: April 12, 2022
Virginia
1 review
0 helpful votes
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Bathing suits
September 30, 2021

I loved the bathing suits I ordered and they fit well. I just wished the bottom of the tops were hemed. I think that would make them look more expensive. The fit was good! Delivery was good! The price was very good!

Date of experience: September 30, 2021
Massachusetts
1 review
0 helpful votes
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Bathing suits and tops
January 11, 2022

I purchased 4 bathing suits and some tops. I love the bathing suits. Happy with the fit and the quality. However I wasn't happy with the tops. I didn't like the material or the fit so I am returning them. As far as the time I received my order from the time I purchased them I was very satisfied. I got them fairly quickly. Now lets see how the return process goes and my refund. I mailed them back today.

Date of experience: January 11, 2022
GB
1 review
0 helpful votes
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Fast shiping than expected
August 5, 2016

They arrived two dasys ago and it's really to my surprise. I think it will be arrived in seven days, because the colthes I buy from other site always arrived in about seven days.So I am satisfied with the shipping service from Modlily.com

Date of experience: July 4, 2016
Michigan
1 review
0 helpful votes
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The shirts were cheap quality. Could have gotten that quality of $7 on Temu or SHEIN with free returns but instead we paid 3x that and had to pay for returns plus once they received the return they claimed 1 shirt had a peculiar smell.

Date of experience: January 22, 2024
Texas
1 review
4 helpful votes
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STAY FAR AWAY!
February 27, 2017

I wouldn't even know where to begin. First, it took me a MONTH to receive the items. They were on "holiday" for TWO weeks - right in the middle of that time and were not even available for questions!?!? But it gets worse. I measured myself, ordered based on their charts, and two of three items were GIGANTIC as in two or three sizes too big. Finding return information was impossible, and when I finally did, I was asked to MEASURE the items before returns would be allowed - what? Get out my tape measure and crawl around on the floor measuring their clothing because their charts were wrong or pieces incorrectly made? NOTHING good about this company. NOTHING positive to report. I wish we could give negative stars!

Date of experience: February 27, 2017
Pennsylvania
1 review
0 helpful votes
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Great Finds!
May 8, 2023

I have ordered from ModLily before and have always received my items when they said it would be delivered and the products are great. I get a ton of compliments on them when I wear them. Just watch the US sizes by item, I wear XL and sometimes the US XL on an item is 12-14 and sometimes it is 16-18, so just be mindful of that. But I don't doubt you will love these products.

Date of experience: May 8, 2023
California
1 review
0 helpful votes
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The shipping is fast.
April 12, 2017

I am so happy with the items I brouht from this site, the material is really soft, stretchy and comfortable. Fit the body well.The customer sevice is very helpful. I like it.It's a happy online shopping experience.

Date of experience: April 12, 2017
Texas
1 review
4 helpful votes
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Do not waste your time
January 6, 2017

I also caved and ordered from ModLiLy, not realizing they were a Chinese company. It took 2 weeks to receive an order acknowledgement, 2 more weeks to receive shipping information, 3 weeks until the package arrived in the US. That was Dec 7th, it is now Jan 6th, and after attempting to track via USPS, filing two claims (still have not been contacted although they state it will happen within 3 days), and countless email exchanges with ModLiLy, they have processed a full credit (which they say can take several weeks to see on my end). It's so not worth the trouble.

Date of experience: January 6, 2017
Louisiana
1 review
16 helpful votes
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Disaster Delivery
February 18, 2020

I placed an order January 31st. I have yet to receive my order. I've emailed their customer service several times to inquire only to receive an email from maildemon stating that my email was undelivered. Delivery said 9-14 days. Very disappointed because I need the jumpsuit for February 22nd. This was my first and last time ordering from this site. Definitely won't be recommending this site to anyone!

Date of experience: February 18, 2020
Canada
1 review
0 helpful votes
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Pleased with Modlily products
March 16, 2022

I ordered 2 bath suits and a shirt in February and received them in March so time was acceptable. The website did give approximate time frame for delivery and it was within that frame. I wasn't sure what to expect as I wasn't familiar with the website and so many sites are filled with cheap products that look great. I was very happy with the products. They fit as stated and look really great. The material is of heavier weight than I expected and I'm hoping they hold up well. The bathing suits weren't super expensive so I think for the money, they are a great find.

Date of experience: March 16, 2022