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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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Very pleased with my purchase. I found exactly what I was looking for at a great price. True to size and very comfortable.
Package delivered right on time.The blouse I ordered looks great.Will definitely be ordering again.
I have liked everything I have bought from Modlily. My only complaint is the time it takes to get an order. The second order I placed did arrived in less time than the first one but if you want to buy something for a special occasion, you had better order it as soon as possible to make sure it arrives in time for your event.
The return was easy. I love the top I am keeping, fits good, feels good. Shopping was easy.
I like the shirt I ordered. The shirts are very nice. The process was very easy to ordered.
I had ordered 6 blouses/sweaters in XL. Three were received and the sleeves on all were way too long. I asked for an RMA to return for exchange. That went perfectly. But during that call I asked them to change the final 3 from XL to L. And the customer service person said it had been done. But when I received them they were all XL. I have to have the sleeves shortened by a tailor but don't plan to return for exchange.
Dress ordered arrived sooner than expected and was just as pictured in ad. Fits well is very soft and it drapes well.
I ordered two swimsuits recently and was amazed at how well they fit and how quickly they arrived!
Love the fit and feel of the fabrics in all of the tops purchased. Tops, tunics, and blouses all run true to size and are comfortable to wear all day
I am very pleased with this company and its quality of merchandise as well as its customer service department. It takes awhile to get the product after you order it, but it is worth the wait.
The clothing is exactly as pictured, with rich, true hues. I had to return a couple of shirts because they were too big, but the return process went smoothly and the smaller shirts are a perfect size. I will definitely do more shopping at Modlily.
The garment was a great fit and delivery prompt.
My only complaint is that the fabric has a few pulls in it after one wear to a wedding which indicates the quality of the fabric could be better.
One star only because you have to. Order placed on April 16th. Not shipping until May 12th. Almost a month for delivery. Totally unacceptable! All items ordered said "Quick Ship"
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.