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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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No complaints...whatsoever! I really like everything I chose. For reasonably priced clothing, everything is made well and looks nice. Did everything that I ordered fit? No, but I expected that so I wasn't disappointed that I need to lose a little more weight before I can get into to two of the items bought.
I will definitely purchase from modlily again.
The clothes are up to date and good quality. The prices are on par with anyone else's. The shipping is expedient and notices are sent to let you know when your order will be delivered.
Shipping was a little slow. Glad I ordered ahead of time
Ordered two blouses, large size. What was received were marked as larges but more like XXL for other retailers sizes.
Used online form to request return and exchange, that form is confusing. So I called customer service to verify the size I need is MEDIUM. Received email from Modlily stating the size requested is same as first ordered. I have sent them another email stating the exchange is for MEDIUM. Still waiting on their replay and new smaller sized items.
Poor customer service since they don't know how to update their own RMA records correctly.
Found nice selection, fair rice for swim shorts and swim skirt…. To go with my swim tops
Sizes vary greatly with these products. I am a medium on top and a small (size 6) for bottoms. That said, some bottoms are enormous in the small size. Likewise, the tops can be tight or just right. It's a bit of a game of chance.
Ordered approx 8 swimsets + other items in Feb 2024. 6 swimsets didn't fit. Was out of state for 10 wks to care for family member, who then passed away. Pkg was on porch when we returned. Although return time ended while I was gone, I contacted Modlily & they offered to extend my return time. I was VERY pleased with their customer service! Thank you.
Quick delivery and love the bathing suit fits to size and will try other pieces of clothing
ModLily has so many styles and colors to pick from. There's lost of interesting tops, much more than just a regular T-shirt..
Shipping isn't as fast as Amazon but it was worth the wait! I purchased a few swimsuits for an upcoming vacation and I love them all!
One month later and still waiting on half of my order. Also need to return a couple items I have received but can't access the return information. Maybe once the rest of my order arrives?
First time I have ordered online from ModLily and I was really pleased. The tops were true to size and fit perfectly. A lovely selection and they came all neatly packaged too.
Fit was as expected; received quicker than expected; overall pleased with
The tankini was exactly as the picture shown. The sizing spot on and delivery was fast and easy. Will definitely recommend to others!
Great fit and material. Love the designs and am very well satisfied with my purchase. Will order again in the future.
It was easy to order delivery was fast and the dress was as described good quality. I would definitely order from them again and I would recommend their products.
I received the shirt and bathing suit I ordered and love them! Great quality!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.