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ModlilyReviews 8,406

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
829
value
469
shipping
481
returns
386
quality
450
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We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Return
May 23, 2024

Customer service representative was very helpful and resolved the issue I was having

Date of experience: May 23, 2024
Illinois
1 review
1 helpful vote
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Wacky shipping costs
May 23, 2024

I don't understand your shipping costs a shirt I ordered it was 9.98 and shipping was $5.99 to ship. However a $28.98 shirt I wanted was chargeing 10.99 to ship! What the hell!

Date of experience: May 23, 2024
Hawaii
1 review
0 helpful votes
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Well made!
May 23, 2024

I love my top! It is very pretty and well made! The only problem is, it takes SO long to get it. If I order something I'd like to get it within at least 2 days. There are 2 more tops I like but I won't buy them.

Date of experience: May 23, 2024
New York
2 reviews
0 helpful votes
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Swimsuits
May 23, 2024

Love both! I wanted a dress type and they fit great.

Date of experience: May 23, 2024
Wisconsin
1 review
0 helpful votes
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I will be at my grandson's wedding in August.i needed a new outfit. First, I ordered 3 outfits, but realized that I ordered the wrong size.i went through the return process to get a credit. Then, I ordered 2 more outfits and love them both. So, I'll keep both of them!

Date of experience: May 22, 2024
Kentucky
1 review
0 helpful votes
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T Shirts
May 22, 2024

Have been very satisfies with my purchases
Only had one issue that I don't think the shirt is sized correctly, it seems to be a littler more snug than the rest of them. Other than that they are great
Thank you

Date of experience: May 22, 2024
Illinois
1 review
0 helpful votes
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Love merchandise
May 22, 2024
Updated review

Comes in on a timely basis and the return policy is easy to do

Date of experience: May 22, 2024

Good Product
March 23, 2023
Previous review

Everything I have purchased was a good fit. I was also please with the quality of the garments.

Date of experience: March 23, 2023
Michigan
1 review
0 helpful votes
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Awesome stuff and great service
May 22, 2024

I love what I have so far. The swim skirt is perfect. Great fit and very cute. When I accidentally ordered two of the same suit you guys fixed it for me right away so I didn't have to go thru the return process and all. I was impressed.

Date of experience: May 22, 2024
Texas
1 review
1 helpful vote
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Not happy
May 22, 2024

Had to pay for returning my unsatisfactory dresses that I ordered. They were way too big.

Date of experience: May 22, 2024
Ohio
1 review
0 helpful votes
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I ordered 4 tops on April 27th, however, I did not receive them until May 22nd. My first order of 2 bathing suits arrived very quickly.

Date of experience: May 22, 2024
Arkansas
1 review
1 helpful vote
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FRAUD
May 22, 2024

Your ticket T*******060 of Order Number M************** has been updated with latest 5 records.
Ordered $136 worth of swimwear, only to cancel immediately after reading the true negative reviews on Reddit and elsewhere. Modlily promised a refund via "Clara" on the site chat, but conveniently did not send it in automatic form when checking the box for such. No product was delivered, the product was cancelled within minutes, and yet Modlily wants to now offer an in-store credit and keep the monies collected! The bank has been notified of the fraudulent scam and has possession of the chats that were sent after numerous requests (sans the original), for the purposes of dispute resolution.

Date of experience: May 22, 2024
Texas
2 reviews
0 helpful votes
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Great Experience
May 22, 2024

This is my first time shopping with ModLily! Loved the quality of the garments and the fast shipping. I'll be back!

Date of experience: May 22, 2024
Texas
2 reviews
0 helpful votes
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I placed an order for 4 shorts back on the7th of May and I still have not received it, but I'm hopeful it will arrive this week.

Date of experience: May 22, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping takes a little longer but totally satisfied with product.

Date of experience: May 22, 2024
North Carolina
1 review
0 helpful votes
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Terrific Quality
May 22, 2024

I am thrilled at the quality of the swim suit I purchased recently. The price was reasonable. The shipping time acceptable. Overall 5 stars!

Date of experience: May 22, 2024
Michigan
3 reviews
0 helpful votes
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Order came on time, no long delivery delays. Good colors, true to pictured items received

Date of experience: May 22, 2024
Connecticut
1 review
0 helpful votes
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Swim Suits
May 22, 2024

Easy to order, fair prices. Will order again in the future.

Date of experience: May 22, 2024
GB
1 review
0 helpful votes
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😡not happy o I will not write anymore.why is it taking so long

Date of experience: May 22, 2024
Kentucky
1 review
0 helpful votes
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Simple and fast
May 22, 2024

Nice product - I like the back closure but do feel a little like I have a uni-boob.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Great product
May 22, 2024

Had a great experience the quality material everything was perfect

Date of experience: May 22, 2024