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ModlilyReviews 8,634

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Canada
1 review
0 helpful votes
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Grandeur
February 16, 2023

Merci très belle couleur.
ça fait très bien.
Je vais en profiter lors de mon prochain voyage dans le sud

Date of experience: February 16, 2023
Texas
2 reviews
0 helpful votes
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Love the colors!
February 16, 2023

The top ran small. I usually wear an XL with no problems.
I wear a DD and it was small.
Otherwise a very nice suit for the money!

Date of experience: February 16, 2023
Australia
1 review
0 helpful votes
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Tops
March 18, 2023

Seem to take a long time for the items to arrive & there was correspondence along the way

Date of experience: February 16, 2023
California
1 review
0 helpful votes
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Satisfied
February 16, 2023

When something isn't perfect, this company takes care of it. Impressed with the service.

Date of experience: February 16, 2023
GB
1 review
0 helpful votes
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Great quality.
February 15, 2023

Placing the order was very easy. Products very good quality and true to size. Would definitely recommend.

Date of experience: February 15, 2023
Florida
1 review
0 helpful votes
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Tankini Top
February 15, 2023

Good fit, length is perfect, wide straps a plus! Nice design/fabric

Date of experience: February 15, 2023
Texas
2 reviews
0 helpful votes
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Waiting. For my order
March 17, 2023

I hoped to get my order from the U.S.,But it is coming from China.too bad the delivery time is more than 30 days.Even on 24 HR Dispatch items.

Date of experience: February 15, 2023
Australia
1 review
0 helpful votes
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.excelletn Customer Service
February 15, 2023

My refund was dealt with quickly and great communication

Date of experience: February 15, 2023
Canada
2 reviews
0 helpful votes
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Swim suits
February 14, 2023

Great quality fits perfect. Came in time for our vacation.

Date of experience: February 14, 2023
Canada
1 review
0 helpful votes
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Tankini and swim shorts
February 14, 2023

Customer service, shipping very good. I kept the tankini top but returned the swim shorts because they were too short for me. I had to pay to ship the swim shorts back so that took half my refund.

Date of experience: February 14, 2023
Georgia
4 reviews
0 helpful votes
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Very Satisfied Customer
February 14, 2023

I ordered 4 items and found out one was discontinued. The money was immediately credited to my account. The 3 items I received are of great quality and I like them. I would suggest ordering up a size. Im happy I did because they fit like my normal size would fit. Will order from Modlilyagain

Date of experience: February 14, 2023
Canada
1 review
1 helpful vote
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I ordered a bathing suit over a month ago and they still have not even sent it yet. Wanting it for a holiday I am leaving on in a week.

Date of experience: February 14, 2023
Canada
2 reviews
0 helpful votes
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Great quality, fast shipping
February 14, 2023

Found the ordering process to be very simple, I was kept updated with regards to shipping, processing etc.through the entire order. Items were received earlier than expected and seem to be great quality. I was so impressed I placed another order a week later, here's hoping these items arrive early as well.

Date of experience: February 14, 2023
Pennsylvania
1 review
0 helpful votes
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Superb
February 14, 2023

Great time frame for delivery and the for us point on!

Date of experience: February 14, 2023
Canada
1 review
0 helpful votes
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Very positive experience!
February 14, 2023

First time shopper with Modlily and I was very pleased with the quality/fit of the bathing suits I had ordered as well as the one I had to return. Will definitely order again!

Date of experience: February 14, 2023
Mississippi
3 reviews
21 helpful votes
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Beautiful!
February 14, 2023

Beautiful top. I caution the buyer to order up a size for a better fit.

Date of experience: February 14, 2023
Missouri
2 reviews
0 helpful votes
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Late Arrival
February 14, 2023

My order was lost with the carrier. Modlily looked into it, communicated with the carrier and me, finally located my order and got it moving. The late arrival had nothing to do with Modlily, in fact, Modily fixed the issue for me. I am now wearing my purchase and getting many compliments on it.

Date of experience: February 14, 2023
Canada
3 reviews
3 helpful votes
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I did a review of three dresses I purchased - I mentioned that I was disappointed that one was patterned on front but had plain black back - took away from the dress in my opinion but it was as advertised - the pics showed black back but I my haste I missed that so no fault of Modlily - they contacted me with concern the dress was not as advertised but I advised that the dress was infact as advertised but could be so much better with pattern on front and back. Customer service responses were quick.

Date of experience: February 14, 2023
Florida
1 review
1 helpful vote
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Why?
March 16, 2023

Why ask my opinion when 1 item that I ordered is no available and the rest of my order STILL has not arrived?

Date of experience: February 14, 2023
GB
1 review
0 helpful votes
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Cloths
February 14, 2023

I love all the stuff I get from Modlily it all fits so good and the material on the jumpers are so soft and warm, the only thing I would say on the negative side is everything is so long, it would be nice if you did a petite size on the clothes as well s the tights, the sleeves and the body on the tops and jumpers are long.

Date of experience: February 14, 2023