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ModlilyReviews 8,381

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
821
value
469
shipping
480
returns
385
quality
450
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
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Too involved.
February 7, 2023

I received items I did not order I sent chat verifying #s o orders. Ones I would keep and ones that need sent back for return and refund

Date of experience: February 7, 2023
Puerto Rico
1 review
0 helpful votes
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ModLily has great service
February 7, 2023

I buy from ModLily because the clothes I buy are true to size & of great quality. Even though it's coming from China I get great delivery service. My packages are delivered to my home timely & in perfect condition. I'm hooked on ModLily.

Date of experience: February 7, 2023
Florida
2 reviews
0 helpful votes
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Great swimsuit tankini and bottoms
February 6, 2023

Easy to order and ask questions about this suit. Fit was good, matched description, and arrived within the date expected. Thanks for making this a great experience.

Date of experience: February 6, 2023
Georgia
1 review
0 helpful votes
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Looks great
February 6, 2023

Easy ordering and fit is perfect. Looks just like the picture when received.

Date of experience: February 6, 2023
Tennessee
1 review
0 helpful votes
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My new tankini
February 6, 2023

I was a little hesitant about how it would fit and feel. But once I received the tankini and tried it on I found the fit to be true to size.

Date of experience: February 6, 2023
Ohio
1 review
0 helpful votes
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Dresses
February 6, 2023

I ordered 3-beautiful dresses… (I never order from here before) 2-were too big (I ordered from measurements from the chart not my actual dress size)

1-fit perfect (my actual dress size) I was able to send back

1-dress that was too big (will order again later)

1-dress I was unable to send back due to clearance/sale non refundable (I didn't see that part) but when I check the site, the dress doesn't state final sales and there are more in my size…

Date of experience: February 6, 2023
Michigan
1 review
0 helpful votes
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Swimwear
February 6, 2023

Easy ordering and paying, delivered in a reasonable time frame. Products arrived bagged very well, exactly what I ordered! Very satisfied

Date of experience: February 6, 2023
New Zealand
1 review
0 helpful votes
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Fantastic
February 5, 2023

Very easy, efficient, quick
So good and exactly as they say. Cant believe how reasonable as well.

Date of experience: February 5, 2023
Georgia
1 review
0 helpful votes
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Receiving Product
February 5, 2023

Like the product but it took almost 3 weeks to receive it

Date of experience: February 5, 2023
California
2 reviews
0 helpful votes
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Beautiful Clothes.
February 5, 2023

My daughter's dress is very beautiful. Material is super soft. When sizing make sure you pay attention to the models size when ordering. My dress was too big but very nicely made.

Date of experience: February 5, 2023
Maryland
1 review
0 helpful votes
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Very nice shirt
February 4, 2023

I did not know when I ordered the shirt it would take almost 6 weeks to receive it. The shirt was also too small. Customer service has been helpful and I hope they can exchange it.

Date of experience: February 4, 2023
New Zealand
1 review
0 helpful votes
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Tankini
March 6, 2023

Lovely, colour perfect and fits wonderfully, will definitely shop again

Date of experience: February 4, 2023
Tennessee
1 review
0 helpful votes
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Nice clothes
February 3, 2023

Prompt delivery of correct order, well pleased! Soft sweaters and lovely dress

Date of experience: February 3, 2023
Canada
1 review
0 helpful votes
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Very satisfied
February 3, 2023

Delivered in good time frame and product as described

Date of experience: February 3, 2023
Canada
1 review
0 helpful votes
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Beautiful color. Proper size
February 3, 2023

Fast delivery. Happy with everything I ordered. All came in at the same time.

Date of experience: February 3, 2023
Australia
1 review
0 helpful votes
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Bathers
February 2, 2023

Wry pleased with my bathers. Fit perfect, style and colours beautiful, very flattering

Date of experience: February 2, 2023
Wisconsin
1 review
0 helpful votes
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Skeptical but happy
February 2, 2023

I was skeptical to try, afraid the sizing would be hard to figure. Reading the reviews for each was helpful. I didn't listen to the "true to size" and ordered up, but shouldn't have. Nice materials

Date of experience: February 2, 2023
Michigan
2 reviews
0 helpful votes
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Shipping needs improvement
February 2, 2023

I really love the sweater and sweatshirt I bought. They are soft and pretty and they are on the thin side. I like my tops thin and light. I gave only 4stars because shipping is very slow. It should not take months to get your order.

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
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Blouses
February 1, 2023

Good quality...nice fit...First time ordering from Modlily. Very satisfied with purchase. Thank you.

Date of experience: February 1, 2023
Washington
4 reviews
0 helpful votes
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Excellant customer service
February 1, 2023

A beautiful blouse that I had ordered was to big and I was able to return it for an exchange for smaller size without a problem.

Date of experience: February 1, 2023