Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
I received items I did not order I sent chat verifying #s o orders. Ones I would keep and ones that need sent back for return and refund
I buy from ModLily because the clothes I buy are true to size & of great quality. Even though it's coming from China I get great delivery service. My packages are delivered to my home timely & in perfect condition. I'm hooked on ModLily.
Easy to order and ask questions about this suit. Fit was good, matched description, and arrived within the date expected. Thanks for making this a great experience.
Easy ordering and fit is perfect. Looks just like the picture when received.
I was a little hesitant about how it would fit and feel. But once I received the tankini and tried it on I found the fit to be true to size.
I ordered 3-beautiful dresses… (I never order from here before) 2-were too big (I ordered from measurements from the chart not my actual dress size)
1-fit perfect (my actual dress size) I was able to send back
1-dress that was too big (will order again later)
1-dress I was unable to send back due to clearance/sale non refundable (I didn't see that part) but when I check the site, the dress doesn't state final sales and there are more in my size…
Easy ordering and paying, delivered in a reasonable time frame. Products arrived bagged very well, exactly what I ordered! Very satisfied
Very easy, efficient, quick
So good and exactly as they say. Cant believe how reasonable as well.
Like the product but it took almost 3 weeks to receive it
My daughter's dress is very beautiful. Material is super soft. When sizing make sure you pay attention to the models size when ordering. My dress was too big but very nicely made.
I did not know when I ordered the shirt it would take almost 6 weeks to receive it. The shirt was also too small. Customer service has been helpful and I hope they can exchange it.
Prompt delivery of correct order, well pleased! Soft sweaters and lovely dress
Delivered in good time frame and product as described
Fast delivery. Happy with everything I ordered. All came in at the same time.
I was skeptical to try, afraid the sizing would be hard to figure. Reading the reviews for each was helpful. I didn't listen to the "true to size" and ordered up, but shouldn't have. Nice materials
I really love the sweater and sweatshirt I bought. They are soft and pretty and they are on the thin side. I like my tops thin and light. I gave only 4stars because shipping is very slow. It should not take months to get your order.
A beautiful blouse that I had ordered was to big and I was able to return it for an exchange for smaller size without a problem.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.