They say they will accept swimsuit returns if the sanitary strip is in place, but mine arrived without a strip AND when I went to fill out the return form they said swimsuits could NOT be returned, without any mention of a sanitary strip. This is blatant bait- and-switch advertising! The suit itself seemed of good quality but in the picture showed much more draping/pleating over the stomach area than the actual fit.

Many purchases, my wife loves their swimsuits. In May received swimsuit, did not fit to wife's liking, so exchanged for another size. Modlily sent us shipping label, I paid to return it and shipped the next day.
On June 29th realized we had not received yet, so used their online chat to determine where exchange item was. Employee Anusha finally found the info, apologized and said she had marked for expedited shipping. On July 16 we reached out again, and started the entire process over. Because I had grabbed screenshots of info from Anusha, I tried to attach to their chat, but wouldn't work. So I used the email option and sent info, received a Ticket number which I supplied to their agent, who pulled picture from email and actually posted on our chat box. She assured me it would get handled, they would email me the next day with tracking number and...crickets! So again today I use chat feature, but unable to attach picture of exchange...again. So I jump over to their email function, and it's not working today..."sorry, please try later".
I am left with no option but to contact my credit card company and file a fraudulent charge claim. My wife has accepted my plea to please NEVER purchase from Modlily again. I understand that issues and errors happen, but their ability to process these errors, even when sent the proof I received from THEM, is non-existent.

What a nightmare! I bought a bathing suit and it arrived in a reasonable amount of time but it was too big so I wanted to return it. Their policy is that you can exchange for free or return and pay the shipping. I didn't want to exchange and wait another 10 days to get it so I paid the $10 to return it, no big deal right? Wrong! They emailed me a USPS label which I used and dropped it at the post office. I had the tracking number and I kept checking to see the progress. When they got the return I got an email that my refund was being processed but only for 2 of the pieces instead of the 3 that I bought and returned. When I asked why only a partial refund they said that I would need to send photo proof of returning all 3. WHAT?! Of course I don't have that because who takes pictures of each item they're returning unless you know you're about to be scammed? So then they asked for a photo of the package weight. This went back and forth until I gave up which is probably what they hope for. I would just say beware when shopping. Their fabric is extremely thin and the sizing is way off so when you get it and it doesn't fit you'll have an issue returning it. Their customer service is disgusting and unprofessional. I won't buy from them again.

I ordered 1 item they took money from my bank account. For it yet are now telling me they did not have any order.they dic not give me order #... nothing...may uncle is now preparing paperwork as what they did is THEFT...suing them and notifying Better Business Bureau...don't know how they have good reviews BUYER BEWARE