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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
813
value
466
shipping
477
returns
382
quality
447
This company does not typically respond to reviews
New York
2 reviews
1 helpful vote
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Ordered from this company and was told my order was delivered but it was not delivered. They told me to track my order and ask the tracking company to find my items. It's there items and there shipper. As of yet I have still not received my items no one seems to beable to give a answer. Mean while I am out of getting what I paid for..

Date of experience: February 7, 2022
Texas
1 review
3 helpful votes
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I ordered a month ago and have yet to receive my order though the payment was processed the day I purchased it.
I should have read reviews first. They have soooo many 1star reviews, so I was curious about who would give them a five star review. After reading the 5 star reviews it seems obvious that they were ALL written by non english speakers. Probably submitted by modlily employees forced to rebuttal all the 1 star reviews. None of the 5 star reviews were specific in nature, only glowing praise of the company.

Date of experience: December 21, 2016
Ohio
1 review
1 helpful vote
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SLOW SLOW SLOW
May 30, 2018

Seriously it takes 2-3 weeks for them to even get to possibly shipping and then another week or two to get to the DHL shipper which doesn't even deliver because they pay the post office to deliver... I ordered this on 5/7/18... as of yesterday still package hadn't even reached DHL... bthen just how much longer to get here... am I going to get my summer swimsuit before winter sets in?

Date of experience: May 30, 2018
Illinois
1 review
0 helpful votes
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Shipping was quick. However, the item isn't as shown on the website. The color isn't as bright and the bottom of the shirt is actually straight across instead of raised on the sides. I won't be ordering from Modlily again. If they would just show the model wearing the actual item, they wouldn't seem deceptive.

Date of experience: August 2, 2022
New York
1 review
0 helpful votes
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Highly recommend
September 28, 2017

I recently ordered a navy blue blouse and as per usual, I am pleased with the service received. My order was shipped in a timely manner and of course, the price was reasonable. The blouse had all the particulars as stated in the description online. Nothing was out of place! The material was of good quality. The color, size and the style were a perfect fit for me. I felt very comfortable in it. Modlily always seem to have the perfect items for me. They have a lot of items to choose from to suit your style. I would recommend everyone to shop here!

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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Great custome service
December 12, 2023

I ordered 2 dresses as we were going to Mexico and was worried that I wouldn't receive them in time. I contacted Modlily and they said they would put a rush on them. I did receive them the day before we left for our holiday. Very good quality but too big for me. I returned them the same day. I have bought many bathing suits and have loved them all. They were great prices and I have had many compliments. Thanks Modlily.

Date of experience: December 12, 2023
Canada
2 reviews
0 helpful votes
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My first order came in this week. I have to return one item. I was given a couple of addresses in the US to ship the item back to and then they would refund me but I am responsible to pay for the shipping. I live in Canada. It would cost me more money to send it back to get the refund. It makes no sense to return it. I asked for a telephone number to talk to someone but the Chat support said I can't get a telephone number to talk to anyone. I took a second step to reach out again via FB Messenger only to go through the same thing. They gave me an email address to write to. So I took that step...and of course no one answered. I reached out through Messenger again and no one is responding. Not worth it.

Date of experience: November 23, 2023
Canada
1 review
1 helpful vote
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Bathing Suit
August 6, 2023

Bought 2 bathing suits using the sizing guide. 1 fit perfectly, the other had a defect making it unwearable. The bralette inside the suit was way too small, the picture on the right compared to the correct size on the left. I asked for a refund and a shipping label because the mistake was not mine. They are offering me a 20% refund for a suit I do not want because I can't wear it. Also I had ordered the suits beginning of June for a trip and they were supposed to be shipped immediately. They arrived a week after I got home from vacation.
Since when does a customer have to pay for manufacturing defects?

Date of experience: July 7, 2023
KR
1 review
0 helpful votes
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Great customer service
October 1, 2016

The customer service is so good. Such a quick response as well as resolution to the issue. Very good experience. If you have any problem, you can ask them. They will reply to you patiently and professionally. Good service!

Date of experience: August 30, 2016
China
2 reviews
0 helpful votes
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I absolutely love this website
May 1, 2017

I absolutely love this website so so so much. I always feel satisfied with my purchases bought from Modlily. Each time when I see new new arrival products, I couldnt help my self buying some of them because their cuteness and fashion style.

Date of experience: March 30, 2017
Canada
1 review
0 helpful votes
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My experience with modlily
May 11, 2022

I will definitely order again, I ordered 2 bathing suits and the fit perfect and were as pretty as they advertised, delivery took a while but worth the wait and they kept in touch with me throughout the wait.

Date of experience: May 11, 2022
Virginia
1 review
0 helpful votes
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The fabric is good
September 11, 2017

My garment arrived well within the suggested time. The fabric is good and the workmanship is excellent. The sizing is a bit on the small side, so I chose the next larger size for my second order placed yesterday.

Date of experience: September 11, 2017
GB
1 review
0 helpful votes
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Happy customer
May 1, 2023

Great experience. I was unsure of ordering online but I am very happy with the whole process. The tops I purchased fit perfectly and the quality is excellent. I am so pleased with them that I have ordered more.

Date of experience: May 1, 2023
Kentucky
1 review
0 helpful votes
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Very Satisfied
July 3, 2017

This was my first order and everything I ordered came quickly (way quicker than expected) and the quality was good! Everything fit great and I am already in the process of placing another order. Very happy with my purchases.

Date of experience: July 2, 2017
North Carolina
1 review
4 helpful votes
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I forgot the negative shipping reviews I had read earlier and mistakenly placed an order on December 24. Got an email that it was in the shipping dept on December 25 and expected to be delivered on the 28th. Small print says something much different;<<; read the small print people. Fake shipping! Terrible customer service in this day of free 2 day shipping. And fake tracking information. Or maybe not... my updated tracking info is the same as it was on December 25... still in shanghai China. Buy American!

Date of experience: January 8, 2018
Sofia M. Modlily Rep
over a year old

Dear Beverly S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
3 reviews
5 helpful votes
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Stressed!
January 11, 2018

I ordered 3 tops... One fit but was ripped, the other 2 were too small. I contacted them and they offered me a 50% refund to keep what didn't fit! After many messages back and forth (they dont have a phone number) RED FLAG!, they offered me 80% refund! They CLEARLY dont want to exchange! I finally gave up and am TRYING to get back some of my money! Filed a complaint against them thru PayPal I hope noone has to go thru what I did!

Date of experience: January 11, 2018
Sofia M. Modlily Rep
over a year old

Dear Kalee O.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Georgia
1 review
0 helpful votes
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Good service
September 24, 2021

I ordered 2 shirts and swimsuit. I had to send shirts back. Haven't had time to get refund yet but I really like the customer service I've received. They answer promptly and are easy to get in touch with.

Date of experience: September 24, 2021
Australia
1 review
0 helpful votes
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A++++ highly recommended
March 2, 2023

Good quality clothing, good variety to chose from and I like the fact that the clothing fitted perfectly and lovely materials and designs and that I won't see many people dressed the same as me walking down the street.
Prompt delivery …….def will tell family about this company

Date of experience: March 2, 2023
Indiana
1 review
3 helpful votes
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Not happy
March 27, 2018

I still havent received my tops I ordered I will never order from you again! It has been almost a month. I just received my jewelry this week if I would have known it was going to take this long I would have never ordered from you, I needed one of those tops for a special event but to late now. I wished you would just give me back my money and call it a day but I have a feeling thats not going to happen. Have a nice day. Mary Gibbs

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Love this dress.
August 5, 2016

I seriously love this dress. It fit me perfect. I have a smaller waist with bigger bottom and this flatters me perfectly. I wear a large in dresses due to my bottom section and the Large fit perfect. I am 5'8 and it falls nicely at my ankle. Very happy with this purchase.

Date of experience: July 4, 2016