About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Both shirts were a surprise from the tiny size L gray fabric of the lacy blouse to the multi colored tunic. The plastic buttons on the gray blouse will be replaced on the sleeves & front & totally removed along with the button loops from the back. Since the multi colored tunic is not the colors expected, maybe I will dip it in coffee to tone down the orange colors.
Worst company ever, will never buy from them again. I ordered an xl swimming suit and it's more like a xxl. They also told me to sell to a friend or give as a gift. They will not give me a return address, I even said that I will pay for the dang shipping if they just let me return the swimmi g suit and give me my money back. Still nothing, this is going on more then a week now. The customer service is horrible.
5/19: Sizes were reviewed prior to purchade, please provide return address for full refund.
Hi Jessica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address. We will send a full refund after order returned and received.
I was looking for a specific style bathing suit and was excited to find a good selection of them on this site. Delivery was very fast. The suits fit true to size and the quality was good. I would order from this company again.
I have loved what I have ordered before but this order is completely wrong. I received 3 of the same sweater and all the clothing is too small! I have ordered in the past and everything was a perfect fit. The shipping took forever this time and was shipped from China! I will have to return all 7 items.
I buy from ModLily because the clothes I buy are true to size & of great quality. Even though it's coming from China I get great delivery service. My packages are delivered to my home timely & in perfect condition. I'm hooked on ModLily.
I have ordered several things and I have been very impressed. Just ordered a dress for my daughters wedding. Her colors are orange and grey. Only site that I could find a solid orange dress and the perfect orange to boot. Thank you for your service.
Awesome Products Awesome Customer Service! I am definitely hooked. Easy to order love the products probably won't ever go to the store to shop for clothes or swimsuits! Thanks for making my life easier.
I ordered a few items from Modlily (clothing and accessories) and I'm happy to say that everything arrived on time, in great condition and is soooo cute. Now I finally have that rich colored dress I always wanted and the perfect accessories to match it. I had a few questions to the customer support center about the order details and they were happy to respond to all of my questions in no time.
Nice dress, total strangers come up and tell me the dress is beautiful, which of course it is! I ironed mine with both Magic Sizing and Spray Starch. The dress is mostly cotton with just the right amount of stretch. Using Magic Sizing and Starch on the dress gives it a professional finished look.
Had to return an item for exchange because I selected the wrong size. Renee was very helpful with my return and kept me updated on the process to get the exchange made.
I love the quality of ModLily and glad they have an easy exchange process.
I ordered a swimsuit in the beginning of January and now it is the beginning of March. I never received the swimsuit I ordered and all of a sudden I go to check on the shipping status and states my money has been refunded. This came with no warning. I will never be using this website ever. I hope this hasn't happened to other individuals.
I received excellent service and good attention to my needs in a reasonable amount of time.
I can't thank Emily enough for her excellent service!
She made sure that I got what I was looking for and made sure from start to finish that I had all the information that I needed.
Order two swim suits based on the sizing info on the site. One was a cute swim dress & boy short combo that I thought would be perfect for hiking & rafting, and another was a more traditional tankini. Swim dress fit fine, although there were some quality issues with incomplete & unraveling seams. I see, so I thought it was no big deal & I'd fix those, sit it was cheap. The tankini, however, looked like it was a child size! I had to check twice to verify that I'd order led the same size for both suits. Forget about returns or exchanges either, since I was told I'd be responsible for return shipping. Back to China? It would cost more than the two suits cost in the first place! Very disappointed, since I was excited to see lots of cute pieces on the site, but I've been burned & won't be shopping on this site again.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I placed an order and paid for 3-5 business day shipping. Package shipped on 2-29 and as of 4-4 have not recieved. Modlily reached out to my complaint and said if I don't get the package by 4-2, I could have 50% refund and 4-8 100% refund. When I reached out on 4-2 they told me no I could not as that is not their policy. Then said I keep giving you the tracking number. So not only do you not receive your package, they also offer a refund which they don't stand by.
Purchased a bathing suit, I'm a size 4, purchased a medium and my legs barely fit through the bottoms they were so tight and quite transparent even though it was orange.
The top was cheap too, the cups weren't tied up they just sat there so if you move the wrong way they're coming down.
I won't be wearing this.
Spend money and buy a good bathing suit from elsewhere.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Wow is the word I use to describe modlily's clothes. I love them and am a devoted fan! The first order I made was a shirt with long tails, one in black the other red. I love them both. The second order I made were the fabulous maxi dresses. I ordered three colors and when they arrived I ordered two more! Simply Superb.
I ordered a slashed sleeved shirt as my first purchase from the site and it was a perfect fit and I got several compliments when I wore it with my navy leggings. It went through the laundry fine and still looks brand new... I have no complaints with my purchase!
Last week I placed the order on Modlily and got the product on time. Well, I was not expecting that they will deliver the dress within 4 days. Anyway, the quality of the dress was good enough at that price. And will love to recommend the online shop to all.
I have a wedding on a cruise that I need to go and we have to wear yellow, red or blue. I took a chance and ordered this dress because it looked cute and the reviews were great. This dress did not disappoint! It's cute and comfortable and is perfect.
Dress took a pretty long time to get to me, BUT I am SO happy with this dress! The pattern on the dress was a little different but not even that noticeable. Same color as the one above, only thing was placement of the pattern. The length fits me H to the T. (I ordered a medium) Will be ordering again. SO excited to take this dress to the beach!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Phyllis D.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.