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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
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Swing suit
March 14, 2022

Ordered a swimsuit in early Feb. That order was canceled as unavailable so I ordered a second suit. I finally received it mid March. I was surprised at how long it took to ship. Other than long delivery time the item is great.

Date of experience: March 14, 2022
California
1 review
4 helpful votes
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Incredibly slow delivery
September 12, 2020

They gave a three week window for delivery which started three weeks after my order. Four weeks after the last day of their delivery window, I asked them to cancel my order. They said it had just arrived in the US and should deliver it soon. I told them we no longer wanted the items and to just cancel. They offered and I mistakenly accepted their offer of a 50% refund. I did get the refund but a month later still no merchandise. Now a few weeks later I'm still trying to get the rest of my money back.

Date of experience: September 12, 2020
GB
1 review
0 helpful votes
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Perfect size and perfect quality
July 19, 2016

I ordered a dress from modlily on a Sunday, got the confirmation mail immediately and my parcel was delivered on Wednesday. Shipping was unexpectedly quick. It was the first time I bought clothes from modlily, but it won't be the last time. Plus the dress was just the perfect size and perfect quality. I can only recommend this site to my friends and others

Date of experience: July 19, 2016
California
1 review
0 helpful votes
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I absolutely love this top!
August 6, 2016

I absolutely love this top! It is feminine, elegant, and goes with everything I own. I bought it in white, black, and green! I can wear it alone, under a vest or sweater and with great jewelry it looks fabulous! Thank you!

Date of experience: July 5, 2016
New York
3 reviews
14 helpful votes
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Worth trying
January 7, 2016

I ordered 2 dresses and for the most part they were what I wanted. The only issue was the material was not what I expected however, I've had them for a year and they have lasted so this site is worth trying.

Date of experience: January 7, 2016
Massachusetts
2 reviews
4 helpful votes
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I ordered a dress for a semi formal event, getting closer and closer to the event and finally arrived, when i got it, it looked nothing like the pictures, you could even tell it was a different fabric and the top was see through and the pattern was different, complete scam, never buy from there

Date of experience: August 20, 2015
California
1 review
7 helpful votes
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Ordered an item and paid for expedited shipping(2-5 days). It has been 4 days and the item hasn't shipped and no telephone number to talk to a live person. On-line chat service is only an email and not live chat. False advertisement!

Date of experience: March 1, 2016
Virginia
1 review
7 helpful votes
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I never received item, tho Modlily says it was delivered to my business address and left at the door. The problem is, this was a Tuesday afternoon, and our mail person ALWAYS brings the mail into the office right to my desk, as I sit right inside the glass door. I was charged insurance for this item, but Modlily will not refund me for an item I bought 2.5 months ago!

Date of experience: May 24, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Ohio
1 review
0 helpful votes
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Great place to shop and love the clothes!
February 5, 2024

I absolutely love this site and the shirts I have bought. I recently bought four shirts and then went on to buy five more. They fit perfect to my size and everyone always tells me how nice they are. Very pleased customer.

Date of experience: February 5, 2024
New York
1 review
0 helpful votes
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The best store
June 26, 2017

The best store. Love the store and products. I buy all my dress and swimwear. They fit perfectly. I try to visit store every weekend. I like the simple design of website so that I can order thing very fast and easily.

Date of experience: June 26, 2017
California
1 review
0 helpful votes
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This dress has it all!
June 16, 2016

I am absolutely in love with this dress! The colors! The style! The flow! It is simple and casual, yet modern and dressy all at the same time! The variety of colors and lengths that are available are also impressive and vast.

Date of experience: June 16, 2016
Canada
1 review
0 helpful votes
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Review
June 7, 2022

I rec'd an email saying I had placed a call for my order... the correspondence between your company and myself has been very positive... You have answered my questions and I am still waiting for my order which I have faith will show up between the timeframe you have given me June 7th - June 17th... if not I know I can reopen my ticket for clarification... Your responses have come very fast and concise... thank you for your help and look forward to receiving my order...

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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Cute!
February 7, 2022

My purchase was exactly as described. It was really cute. If I were to buy again, for the blouse I would buy one size larger. As for the bottoms, they were perfect. Definitely would buy again but be prepared to wait a bit for your order. That's the only reason I gave it 4 stars.

Date of experience: February 7, 2022
Arkansas
1 review
0 helpful votes
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Good for the season
July 26, 2017

I bought this dress as a maternity dress in blue chevron. The light blue appears more neon in person. I normally wear a size 18 and ordered the 18/20 but the chest area was kind of stretched out- I have to wear an undershirt so my bra is not see through. The bottom part of the dress is great. It is not see through and hit me below me right at my ankles and I'm 5'7. Overall I'm happy with the dress. I think it'll last though the summer.

Date of experience: July 26, 2017
Canada
1 review
0 helpful votes
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Thanks, Oviya!
August 11, 2022

The system won't let me give Oviya 5 stars, which she deserves. She was very helpful, knowledgeable and professional. Made a change to my order that I was worried couldn't be made. Very satisfied with her assistance.

Date of experience: July 12, 2022
Oklahoma
1 review
0 helpful votes
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Great customer service experience
March 1, 2022

I appreciate the experience of customer service with ModLily. Having several returns and an exchange was overwhelming for me, being my first time. But the communication was very well handled. I appreciate the way I was helped!

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Purchase review, per request.
November 23, 2021

My only concern is the bathing suits are not chlorine proof. Or if they are, there is no reference.
I am looking for bathing suit for water fitness.
Otherwise, I am pleased with the swimsuits and shorts.

Date of experience: November 23, 2021
South Carolina
1 review
0 helpful votes
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Happy Camper
April 6, 2023

Loved the swimsuit that I purchased was very leery t about sizing but it fit perfectly. I received it in about 2 weeks I was extremely happy with my experience with Modlily I already made another purchase.

Date of experience: April 6, 2023
Ohio
1 review
0 helpful votes
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Change of address
March 7, 2022

I emailed as soon as I placed the order and realized it had my old address. Everything was taken care of first thing Monday morning and my current address was updated! Thank you for the speedy response.

Date of experience: March 7, 2022
California
1 review
6 helpful votes
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I've ordered a few nice things, but recently I ordered a shirt that really didn't look good on me. I wanted to return it, and they haggled with me saying I could keep it and get 50% back. Why would I want to keep it? And why would it be a hassle to return clothing ordered online? I had to haggle until they got to an 80% refund and I still have to keep the shirt. This is no way to run an online business. I won't be ordering from them again.

Date of experience: May 16, 2018