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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
813
value
466
shipping
477
returns
382
quality
447
This company does not typically respond to reviews
TW
1 review
0 helpful votes
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My favourite website
April 26, 2017

I'm overall fairly pleased with the quality of this site. It's my favourite website when I'm shopping online. Their service is very nice. Both for the questions from customers and the shipping time. They answer my questions very fast and the shipping time also very fast. Will buy more clothes from your store again.

Date of experience: April 25, 2017
California
1 review
0 helpful votes
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Love them!
July 25, 2016

I really like this dress. The material is a good thickness. Very cute and comfy. Beautiful dress with very nice material. Warm and comfortable but form fitting and pretty. The regular size was. I love them and the fabric is so soft. I bought numerous colors. I am so happy with this purchase.

Date of experience: June 23, 2016
California
1 review
0 helpful votes
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Very pleased!
July 28, 2016

Fits great and very comfortable! I got the dress and it is very well made. I am in love with this dress. It is very good quality and is actually comfortable to wear. I will definitely be purchasing more dresses from this brand. Overall I was very pleased with this dress and could see myself wearing it again.

Date of experience: June 26, 2016
North Carolina
1 review
6 helpful votes
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Dont Buy Scam
December 23, 2016

I sent money Dec 2 2016 for two tops. Paid through paypal. Nothing has came. I ask for my tracking number from modlily. Fake number. Customer service number not in service. I am disputing a claim for full refund through paypal.

Date of experience: December 23, 2016
Louisiana
2 reviews
2 helpful votes
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Tops
March 7, 2018

The last top I ordered i love the style and the fabric but it does not fit. All the other tops I have ordered were true to size this one is 2 sizes too small. I realize they are made in China but they should be cut more to American's size chart. The ordered said red with grey inner shirt but it is orange with grey inner shirt. The color is very pretty even if not stated correctly that I do not mind but I can't wear it that is very disappointing.

Date of experience: March 7, 2018
Oregon
1 review
0 helpful votes
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I ordered the dress a size bigger, I will not be able to wear this dress. It's too small. You advertise a dress that is flowing and loose but your sizing does not confirm it. I wear a medium- large so I ordered an xl. Hah! It's tiny. I'm absolutely disappointed. I was looking forward to this gorgeous turquoise dress for Easter from Modlilly - But it's not happening.

Date of experience: April 5, 2017
TW
1 review
0 helpful votes
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Elegant and perfect
October 10, 2016

Love it so much! The style of the clothes in Modlily is really my favorite. I have bought many clothes in Modlily, this time a dress, which is a little big in the bust but otherwise fits perfectly. I recommend highly.

Date of experience: September 8, 2016
Massachusetts
1 review
0 helpful votes
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Great product
March 20, 2023

It took a while to receive the two suits - but worth the wait! True to size and seems to be good material. I would like to order more but won't be here long enough to receive on time. Loved the selection.

Date of experience: March 20, 2023
Pennsylvania
2 reviews
0 helpful votes
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Modlily is excellent in pricing and customer service. I have never had a problem with returns they are simple and easy. I always shop at Modlily, thank you again for the great service and coupon.And the products are in excellent high-quality.

Date of experience: June 16, 2017
California
1 review
2 helpful votes
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I have waited over a month for my order and they keep lying and say it is going to be delivered but it hasn't. My understanding is that this company takes your money and never delivers the order according to many other reviews. Don't fall for this scam. Terrible customer service and dishonesty. I am going to have to go to my bank to get my money back.

Date of experience: May 31, 2019
Massachusetts
1 review
0 helpful votes
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Return
August 11, 2022

I had a very difficult and time consuming time trying to return. Your system of returning is confusing to say the least. Finally did manage to get it sent Anusha was very helpful in finalizing the return. She took care of my problem very well. We did get disconnected at one point, but did get back and solved the issue.

Date of experience: August 11, 2022
Canada
1 review
0 helpful votes
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Set for Summer
March 28, 2023

This gal is now ready for the summer season, with several swimsuits and cover ups. I ordered several one and two piece suits and all are just perfect. Normally a 12-14 in swimsuits I ordered the XL and they all fit perfectly. The quality is amazing.
The site was easy to maneuver and the order came very quickly. I highly recommend them

Date of experience: March 28, 2023
Canada
1 review
1 helpful vote
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Dissappointed!
May 12, 2017

WORST SITE EVER!
I have been waiting for bathing suit since April 1st.
I don't think it's even shipped, what no recommend this site to anyone. I am going on vacation and won't have it here on time.
Had I known it was going to take this long I would not have placed the order.
IF your going to place an order I suggest a reputable company.

Date of experience: May 12, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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Really good
July 3, 2017

At first, a friend of mine told me about this online fashion store and I thought giving them a try.The high-quality material and fashionabe design make me look smart. All in all a good company to deal with. I will keep the website for orders in the future and I would like to recommend this site to all my friends and family.

Date of experience: July 3, 2017
California
1 review
1 helpful vote
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More to love
June 16, 2016

It fit as expected, there's nothing at all petite about me I'm 5'9 250lbs and chesty (more tall than round) and I ordered the largest size and I have plenty of room in it, it does not hug me just my chest a little, is too short to wear as is, I put my size and height because it helps me get an idea of the fitting when I see people put their size, height and weight (normally petite or way smaller) and the size they ordered. I hope this helps people with a "little more to love"

Date of experience: June 16, 2016
California
1 review
0 helpful votes
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I like it and I choose it!
August 2, 2016

I have had horrible experiences with a different online dress company.So I have to give appreciation to Modlily. One dress did not fit correctly but I still like it.The dresses are unique, fun and made well. I like it, and I choose Modlily.

Date of experience: July 1, 2016
North Carolina
1 review
1 helpful vote
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Not happy.
May 19, 2023

I placed an order and then tried to get ahold of customer service to make sure my swimsuit would be in blue not black and There is no customer service phone number and when I did the online chat. They wanted me to pay five dollars to continue to talk to them To get an answer to my question. I'm very skeptical about This company and. Some of the reviews and ratings were only one Star so I already not exciand hope I don't get ripped off

Date of experience: April 19, 2023
California
1 review
0 helpful votes
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Items are always nice and stylish.
April 12, 2017

This is the fastest and cheapest online fashion store, with wide range of clothing. Good pre-sales and after-sales sevices leave my very good impression, I like this site very much. Highly recommended!

Date of experience: April 12, 2017
New York
1 review
0 helpful votes
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My order
July 14, 2023

I like Modlily clothes very much! My only grief is it takes way too long for the order to get here took 3 weeks! Wanted the clothes for vacation only got half my order in time the last order is on its way

Date of experience: July 14, 2023
California
1 review
2 helpful votes
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Fantastic experience
August 3, 2016

Modlily was very quick to ship my purchase. The dress which I bought was of very good quality, and it arrived as depicted. It has Very good customer service and communication. I would definitely recommend them.

Date of experience: August 3, 2016