ModanisaReviews 255

Purchased from this website and the size was wrong although I followed their size chart and ordered 2 sizes than my usual size, returned the item and sent it back by recorded post and paid for the delivery (most big and trusted companies support a free return policy, but unfortunately not Modanisa) I contacted the customer service via email few times to inform of the return item and to request the refund, few weeks so far not even respecting their customers by replying to the emails. I advice everyone who thinks to purchase items from this company to think twice, otherwise you would not get back your money.

I returned 2 items in one package. I live in USA. There warehouse for some reason misplaced one item from the package and as a result i only got refunded for 1 item. Has been 2 weeks since i reported this issue and they are still researching it. Is this how you do customer service? Should a customer be penalized for an error on your end
I shoud have recieved a refund no matter what to gain my business for future. I am never buying from you guys again. I am. going to ask my bank to get me my refund and do a charge back to you guys.

Superb, material and styles. I am shocked to see such bad rating.

The dresses were a bit too long for me but I easily hemmed myself. The material is excellent/ not cheap like other online materials. You just need to find the right style for yourself. I am so pleased with my previous buy that I have ordered more dresses. Will write an update as soon as I get my new purchase.

Thank you very much modanisa, you are doing an excellent job.

I had to get my order 24 th may, i called every day, they said me i will get your order in 2 days, so every day i hear the same words. I spent a lot of money, I spent my first Eid Holidays without new clothes as a muslim clothes. When i called them they said they are now Holiday vacations, so ok kept calm and wait when they come back to work. When my Holiday they made bad! I cant go outside because i don't have anything to wear.! I called after Holiday, they promised me manager will call me, so i still cant wait his call because he is always busy and he does not care their customers he is always in a meeting during all day every day, when i call them again they said sorry our work hours finished he will call you tomorrow, So what do you think is it normal? They made me very nervous crazy sad! I hate them! I wanted put 0 point!

I am always ecstatic when I buy from Modanisa. The shipment to Germany is super fast. I have always doubts about the size that I should pick, because some brands obviously have different measures, such as Benin. So this time I ordered something and it was super huge, I reached out to the customer service, returned the items that I don't want, got my return receipt, and got refunded instantly after the package returned to the warehouse, like this whole process took less than a week. A HUGE improvement in the logistics I gotta say. Still hope the quality of clothes and finishing will improve in the future, I find it (8/10). Then I would give 5/5 stars.

Terrible experience. I had to return my product and never got my refund. They claimed they refunded, but I never received. This happened two times. I was kind of okay at first, just though it was an honest mistake. Then second time I specifically asked them to refund to another bank account. But they still claimed they refunded the other bank I told them not to. Now they are refusing to help. Costumer service advised me to double check my account like I am some kind of idiot.

I wish I can gave you no star at all, I have been waiting for nearly three months to get my money back but no one even contacted me to say sorry for the delay. I had to return my order I had to call customer service to ask about my refund many many times and every time they gave me different answers: we have received your order but we need to send it back to Turkey! Then we didn't receive your order ( I don't know the truth)! We will open a case for you, the financial department is dealing with your case, we will tell our manger about your case and will contact you soon... no one contact me until now.
I am really so disappointed with this company, I will never ever buy anything from you again and you have to send my money back.