Modanisa

I was promised to have my products
I was promised to have my products that I ordered for my mother and I, to be delivered before eid and it didn't come. Incredibly disappointing, I was relying on it. I spent so much money that is now to waste as the specific occasion I wanted it for has passed. Asked help from customer service and they did not seem to have interest in answering my questions. At the very least I deserve a giftcard or something for the inconvenience they have caused.

It is a shame because I usually don't have any issues with modanisa. I recommend to buy from them only if you don't have a time limit.

I like the clothes on modanisa but I feel like the prices can be quite ridiculous but I give in because I liked some of the clothings too much not to have. The dresses I bought from the company according to uk size, the dresses came too tight or too long for some odd reason. I had to get it altered because it was that bad. 1 or 2 dresses were perfect but out 6, I ordered, it seems quite silly if I have to pay so much per dress.

I am really disappointed about the service first I have my order late and I had 2 items with fault and when I contacted customer services, they said they will send me an email for the refund about couple of minutes but nothing happened still waiting for it now is 4 days and when I contacted them they send they will send it and have to wait I don't know for how long may be for year so that mean they are bad and they took people's money and they don't want to refund as these items are with fault. Not more purchase from Modanisa

Very disappointed with the feedback absolutely ridiculous,
I tryed up put an order in with a 15% off coupon on the app and it wasn't even letting me secure my order kept saying error accured, i get in contact with modanisa waited 2 days on a reply and all i get back is the error has not happened on our side get in contact with your bank, what has my bank got to do with this when the app wouldnt let me secure my order before i could put my card details in ridiculous very annoyed with modanisa why are you given out coupons when there don't work poor customer service

So how my requset been solve that was my request not paying for the shipping
That ll leave me with paying for the shipping twice
You know what! I will ship it back and that will be my last porches from yeah
Yeah just lost 4 sisters who love to shopping but feel safe
So unprofessional people wait all that time and end up with yes you can ship your item the one whos just receive 2h before connect us saying "hopefully yeah understand that i live in UAS and i was guessing the closer size to me.it way bigger than my size i feel wasting of money" yes you can retune it back and the shipping fee will be remove from the original price "refund"! Its just simply example of scam

They say on their website they have "easy returns" be warned their procedure is complicated requiring you to first download a RETURN FORM but the link does not even work. Calling customer service is useless they barely speak English and when you find someone, they just make excuses saying it's a technical issue with returns and someone will be in touch! No one ever got in touch despite my constant chasing them and I never got my money back. BEWARE!

I ordered two coats from Modanisa and the deliverywas very quick but when I opened the parcel I was quite disappointed as the coats looked like used and dry cleaned and one for of the coats had bobbling in the inside. It was very annoying as I paid a good amount and anyone can buy used items from charity shops at very lesser rates and if we prefer to pay for expensive clothes we should not be cheated. I felt cheated and I will never ever purchase from Modanisa. Further they had promised a free scarf on first order but there was no scarf in the parcel that I received. I can say that it was my first and the last purchase from them.

I've order a fully coverd swim suit size M, all i got was a pants on size XXL. I've tried calling many times, catting, facebook, emails... everytime they tell me we will contact you in the next few days... few days has been two weeks and they still tell me the same... very bad service and not friendly with customers... i would never ever recommand this to someone, go to a local store, it is much more beter!

I selected many items from the website, from dresses to scarfs. The prices was converted from US to Australian $ the website says shipping free for orders over $90 AUS I chose my items and was ready to submit when I was surprised buy the increased cost of each item! I went back to basket and the cost was in AUS dollars not US then they added $27 shipping cost and changed the free shipping to $120. I thought it OK as my order was just $116, selected more items that came up to $176 again submit to pay and I was shocked to see my items increased in price and still charging me shipping, went back again to the website to see the free shipping was minimum $200! You guys are absolutely a joke! Waste of time scamers! That what made me come here to see customer reviews and for me to warn others! I'd rather buy from SHIEN with excellent service and honest prices without hiding costs.

Their customer service is horrible. It is extremely hard to find a returns policy on their website. They do not accept exchanges or have an exchange service. Their problem is that it is really hard to find a return policy and you need to pay a lot for the return to get to Turrkiyeh they do not have a branch anywhere except Turrkiyeh and this is really bad. THIS IS WHY I DO NOT RECOMMEND YOU BUY FROM HERE! And the Hijab is unattached so it makes it really hard about their business. I am not ever again going to buy from there