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How would you rate MobStub?
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Minnesota
1 review
2 helpful votes
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Not happy
June 9, 2015

I ordered 2 sets of a 6-pc sheet set. I received 2 comforters instead. I offered to send them back because I don't want or need them. The customer service rep, Ilana (who is very nice by the way and is really trying to help me), told me that the company didn't want the comforters back... I may donate them to some charity. However, I still want the 2 sets of 6-pc sheet set that I ordered. I don't know when I will get them but this has been ongoing for over a month now and I still don't have them. I wish everyone to have a better experience than I have been having... by the way, I was told that I would be getting these 2 sets... and if I do I will certainly rescind this review. After all, mistakes do happern, it's just that it's taking way to long to get what I ordered. Their sales are wonderful andn I have ordered other things and got them quickly. This is just one of the glitches in a shipping department and hope they can get my order to me soon. I want to add the customer service rep was a very nice person and is trying to help me.

Date of experience: June 9, 2015
MobstubSupport S. MobStub Rep
over a year old

Hello Sharon,

I will certainly get this sorted out for you. Please send me your order number so that I can pull up the replacement status.

Thanks:)

Lilly

Rhode Island
1 review
0 helpful votes
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Customer Rating
September 19, 2015

I'm new to MobStub and so far, so good. I wasn't sure what to expect since the prices are incredibly low but everything I've purchased has been good. I love the jewelry.

Date of experience: September 18, 2015
Arizona
1 review
9 helpful votes
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Glad I read reviews
September 13, 2017

I am so glad I read the reviews before I spent money for Christmas gifts for my family. Last year I made that very mistake and I regretted it for months.

Date of experience: September 13, 2017
Nebraska
1 review
9 helpful votes
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I, too, was going to order until I read the reviews. Again, I'm reminded of why I prefer to go to the brick and mortar store where I can see and touch what I'm buying.

Date of experience: August 18, 2017
Oklahoma
1 review
1 helpful vote
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Bluetooth sterero headset
October 23, 2015

Miss Estee was awesome. Really appreciate the time, she took to get me a replacement for the item that I ordered that arrived damaged. I am really enjoying the item now.

Date of experience: October 23, 2015
New York
1 review
2 helpful votes
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Do not order from this company. I ordered leggings, size 3x, they were more like size 6, and they won't take them back... not ordering from them again.

Date of experience: November 25, 2014
Florida
1 review
0 helpful votes
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Beware
July 3, 2020

Was given a fake traking number on my purchase. I checked with uos and was toldcthat the tracking number they sent me is not a legitimate tracking number

Date of experience: July 3, 2020
Oregon
1 review
2 helpful votes
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GREAT SERVICE on replacment,,
July 12, 2016

I MADE AN ORDER FOR SOME JEWERY. ONE WAS DEFECTIVE. I TOOK A PICTURE OF IT. SENT TO THEM, AND THEY SENT ME A NEW ONE PROMPTLY. NO POSTAGE. DIDNT HAVE TO RETURN ANYTHING... AND THEY WERE SO NICE ABOUT THE WHOLE THING... tHEY HAVE SOME CUTE THINGS AND i WILL ORDER FROM THEM AGAIN... THANK YOU FOR GREAT SERVICE..

Date of experience: July 11, 2016
Texas
1 review
0 helpful votes
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BUYER BEWARE! I ordered two all-in-one iPhone cable charger mounts (which are just flexible cables that can be folded to serve as a mount) for my sons for Christmas. I received them in early December, and my sons got them on Dec. 25th.

On Monday, Jan. 16th, my wife contacted me while I was on a business trip 300+ miles away that she had to make an emergency trip to the nearest Apple Store (20 miles from our house), because one of the cable's 8-pin piece broke off in an iPhone 6 charger port. The Apple technician was thankfully able to remove the piece, but MobStub Daily Deals refused to replace it because it had been more than 15 days after the delivery, despite admitting in the written response that it was defective.

This product does NOT fit the iPhone 6 very well at all, and given the provider's lack of concern and refusal to stand behind a defective product, I will not recommend that anyone purchase from this organization. Please see pics of MobStub Daily Deals response to my issue, and the defective product itself.

Date of experience: January 23, 2017
Alabama
1 review
4 helpful votes
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NOT A REPUTABLE COMPANY!
September 11, 2019

They are obviously not what they claim! I ordered a sofa cover from them one month ago and have yet to receive it HA. What a scamming rip off company. If I do not hear from them in a couple of days I will report them to BBB. Post every where to warn people to NOT BUY ANYTHING FROM THIS COMPANY! I hate to see folks ripped off when they workhard for their money or a low fixed income...

Date of experience: September 11, 2019
Ohio
1 review
3 helpful votes
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I ordered this ring in a size seven. It said it was regular 155.00. When I received it, it was so fake! Looked like something you would get out of a bubble gum machine! There was no engravement inside the ring stating it was 18K! The ring would not even go over my knuckle. I emailed the company and Lillie wanted me to send pictures of the ring. I did that, she emails me back and says that this ring doesn't (come) with the 18K engravement! I told her all true white gold or yellow gold rings does have an engravement. And this ring is a fake, this company is a fraud. I threatened to contact the BBB and an attorney to file a law suit on them for false advertisement! I also told her I am sure there are plenty of other customers whom have lost money with them also. ( I had read on their site there was no refunds)! All at once I get an email stating my money would be refunded within 3-5 business days! That was yesterday. Today I check my bank account and the money was there! I will never buy anything else from this company. They want to take your money and sell cheap stuff! BUYER BEWARE!

Date of experience: September 9, 2015
Michigan
1 review
3 helpful votes
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DO NOT BUY FROM MOBSTUB
December 16, 2017

I ordered 3 bracelets described as 18k gold. They are NOT 18k anything, they are cheap cheap cheap! I also ordered 3 croas body bags. One of the bags was the wrong color and all three smell weird. Also the straps are all messed up, can't be straighted out and are sewn on improperly. I've called many times with no reply, as well as emailed. No answers back from their "excellent customer service"! They HAVE NO CUSTOMER SERVICE OR ANY MORALS. SHAME ON THEM FOR RIPPING PEOPLE OFF. GOD IS VERY DISPLEASED WITH THEM, that's all I can say!

Date of experience: December 16, 2017
California
1 review
0 helpful votes
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Excellent service, good job Hannah!
November 6, 2015

I hadn't received an item from my order so I emailed customer service, within less than a day I received an email from Hannah, she assured me that my order would be corrected and has maintained constant follow up.
I received EXCELLENT customer service from Hannah and I'm very pleased with the care I received.
Thank you,
Donna Sigaty

Date of experience: November 5, 2015
Kansas
1 review
1 helpful vote
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Wonderful service!
September 22, 2016

On September 15,2016 I purchased a purse off of MobStub and I received my merchandise 6 days later. I was well pleased with my purchase and the speed at which I received it.

Date of experience: September 22, 2016
Florida
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
December 27, 2015

I ordered earrings from MOBSTOB. There was a small problem with the order that was fixed immediately. I will not hesitate to order from them in the future.

Date of experience: December 26, 2015
Florida
1 review
0 helpful votes
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Very satisfied
December 23, 2015

I had made an order and was delivered per the pist office. I never received the earrings. I contacted Estee at customer service. They investigate and sent a replacement. Very good customer service.

Date of experience: December 23, 2015
Idaho
1 review
0 helpful votes
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Iphone 6 purse a hit/mobstub even more so
May 7, 2015

I purchased 2 iphone 6 purses and one was damaged, I contacted MobStub and within 24 hours the problem was solved by Sachi! The best service I have had
In a very long time.

Date of experience: May 7, 2015
Missouri
2 reviews
2 helpful votes
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I have purchased multiple items from MobStub and there isn't anything that I haven't been happy with! I LOVE my power pack for my phone and my son loves his beats earphones!

Date of experience: October 12, 2014
Washington
1 review
6 helpful votes
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Do not order from this company. My complaint is the same as all the others. They have committed theft and wire fraud. I am totally pissed right now!

Date of experience: September 25, 2014
Alabama
1 review
0 helpful votes
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Wrong item
January 19, 2016

The wrong item color was sent to me a few weeks ago. I contacted MobStub, and they very efficiently took care of the issue. Thank you so much!

Date of experience: January 19, 2016

Overview

MobStub has a rating of 3.9 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobStub most frequently mention customer service, next day and wrong item. MobStub ranks 6th among Daily Deals sites.

service
126
value
119
shipping
130
returns
81
quality
113