I ordered 3 bracelets described as 18k gold. They are NOT 18k anything, they are cheap cheap cheap! I also ordered 3 croas body bags. One of the bags was the wrong color and all three smell weird. Also the straps are all messed up, can't be straighted out and are sewn on improperly. I've called many times with no reply, as well as emailed. No answers back from their "excellent customer service"! They HAVE NO CUSTOMER SERVICE OR ANY MORALS. SHAME ON THEM FOR RIPPING PEOPLE OFF. GOD IS VERY DISPLEASED WITH THEM, that's all I can say!