• MobStub

MobStub

Overview

MobStub has a rating of 2.75 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.

  • Service
    126
  • Value
    119
  • Shipping
    130
  • Returns
    81
  • Quality
    113

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
29
See all photos

What reviewers want you to know

Positive highlights

  • Awesome customer service and I will definitely be a returning customer!..
  • I have used Mob Stub several times and am happy with what I purched.

Critical highlights

  • BTW There is no phone number to contact so I couldn't contact them that way.
  • I hope this finds as defective merchandise because their return policy says all sales are final, unless defective.
How would you rate MobStub?
Top Positive Review

“Happy with my purchase”

River R.
12/21/22

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Top Critical Review

“MobStub doesn't stand behind their products”

Dawn Y.
11/26/23

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Reviews (735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) phone number (24) return policy (27) mob stub (33) credit card (33) post office (16)
Thumbnail of user younanidawn
1 review
0 helpful votes
November 26th, 2023

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Tip for consumers:
With every rule there is a circumstance behind the rule and why it was made. Sending an item that is/was clearly defective and then saying, "oh, we're so sorry...our usual return order is......................but because of the circumstances we are able to make an exception. It doesn't matter what the cross body cost, it was paid for by my hard-working money. This was an exception to the rule and the gentleman I spoke to was rude and "undbending." Maybe that means it happens alot!

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilynk258
2 reviews
4 helpful votes
January 14th, 2022

I paid a small fortune for a BinaxNOW COVID19 Antigen SelfTest at Home kit since they are in such short supply right now. They sent me an EXPIRED product. I contacted them through the form provided on their website and have not heard from them. I just found a phone number for them and unfortunately all the voicemail greeting does is refer you back to the website. Ugh! I GOT TAKEN!

Thumbnail of user suzannec421
1 review
25 helpful votes
July 12th, 2020

I wish I had read all the reviews before ordering from Mob Stub. I saw their add on Facebook. I ordered some face coverings and it took several weeks until I received them. The fabric is horrible, and the fit is even worse. When I went on the site to find a way to contact them I noticed No Returns all sales are final. What a waste of $20.00. Every time I open my Facebook account I get bombarded with their site. So frustrating.

Thumbnail of user elleno78
2 reviews
2 helpful votes
June 30th, 2022
Verified purchase

I recently ordered a 3 pack of bras, which when received, were entirely too small, even though i ordered according to their size chart. After requesting an RA, I was informed it's one of the items that couldn't be returned because the package was opened. It's not like I'm trying to return under panties. So much for their easy return policy.

Returns
Quality
Thumbnail of user ireneg267
1 review
0 helpful votes
November 19th, 2022

Ordered large shoulder bag, but received a small instead. Have been trying to return it ever since. The "No Hassle Return" is absolutely untrue. The bag was supposed to cost $19.00. By the time they added shipping the cost was bumped up to $35.67. Do not, please do not order from this company. Donate the money to charity instead. Because if you order and pay this absolutely SKAM company, you will never see your money again. Lesson well learned about face book purchases, cost $35.67.

Tip for consumers:
Their history.

Products used:
Did not use it at all. It was too smal

Service
Value
Shipping
Returns
Quality
Thumbnail of user susannew64
1 review
3 helpful votes
May 11th, 2022
Verified purchase

The items that I purchased as a "deal" is also sold on Amazon for less as its REGULAR price. Don't be fooled. You should shop around before you use this site. When I realized I was paying more... I tried to cancel. They won't let you. They will let you pay more money in shipping if they deem it returnable.

Thumbnail of user susiez12
2 reviews
1 helpful vote
May 3rd, 2022

It's impossible to reach them. I tried calling but they don't answer their phone and the email address I have is incorrect.

Products used:
A dress and swim slippers

Service
Value
Shipping
Quality
Thumbnail of user conniee186
1 review
4 helpful votes
December 27th, 2022

On Nov. 12 I made a purchase from you through Modern Tech Sphere and never received it. How do I get my money back? $158.94!

Thumbnail of user tracyp658
1 review
1 helpful vote
October 13th, 2022

I received my canvas bag on 9/8/22. There was a broken snap when I received the bag and then the next day, the shoulder strap broke. I have sent two messages with no response so I consider this very poor customer service. I love the bag and all I wanted was a replacement!

Products used:
Canvas bag with water bottle holder.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daishah
1 review
8 helpful votes
October 13th, 2014

I have purchased 5 different items from Mobstub; I have been satisfied with all my orders! They all arrived in a good time frame, and were just as described! One of my items broke within the first 30 days, (Order ID: *******) I contacted customer service (by email) Miriam the CSR I dealt with was great! She kept me posted on the status of my replacement! I tell all my friends and family about MobStub!

Service
Value
Shipping
Quality
Thumbnail of user marillynb
1 review
14 helpful votes
August 26th, 2020

I ordered a five pack, pictured with various prints. What I received was individually packaged strips of thin polyester fabric, about 11 inches long, with circles cut into it at each end for your ears. I held the fabric up to a lighted lamp and could even see the outline of the lamp through it. When I requested a return mailing label, I was informed that that it was a sale item and no return or credits were allowed. Sarah told me to "have a nice day."

Thumbnail of user alanl56
1 review
0 helpful votes
May 10th, 2016
Verified purchase

I've been a customer for about a year and have purchased 4 or 5 items from them. The last, a bluetooth stereo headset failed after the first use. The company replaced it immediately at no cost; the replacement works flawlessly. Good Job, MobStub and thank you.

Thumbnail of user eileenc169
1 review
2 helpful votes
May 27th, 2020

Ordered 2,10 pack of makeup brushes on May 2. It's May 27 still have not received. Your ad says 5 to 7 days. Never will I ordered from this company again.

Thumbnail of user neile84
1 review
2 helpful votes
March 16th, 2022

This company sucks made a purchase never received it they tell me to track my item and every day it says it will be here by 7pm I'm now asking for my money back

Thumbnail of user patriciaa67
1 review
0 helpful votes
September 10th, 2016
Verified purchase

An item I ordered arrived, but was not the color I had chosen, so I contacted customer service via email and received an immediate reply.
This issue was resolved within a week.
I will continue to shop MobStub, knowing they care about Customer Satisfaction.
This is a real review submitted by a real customer.

Thumbnail of user heidiz29
2 reviews
4 helpful votes
June 12th, 2021

I ordered the black and a dark brown genuine leather three zipper bag. I'm not sure all the trim is leather but it's possible the bags are. Though they have a very moldy and plasticky smell. The plastic smell could be finish. I received them but there is a large pouch that sticks out in the front. The colors were not good. The black was not rich and the brown was medium, not dark brown. It was very unattractive. All of the details were large and rough. The Plus size pouch had more room and the interior space was impressive (10" length to hold a large 9" wallet and a host of other items) but was still more unattractive. Boxy, rectangular shape. I ordered a 2 zip more rounded crossbody from them, thinking it was more attractive. Again the shipping was very quick but they sent the wrong color, so I can't use it at all with anything in my wardrobe. They were supposed to send a Sand color, and I got metallic spray gold. I've heard many complaints of people not getting refunds from them so I don't think I will try to return it. I'm not being mean spirited when I say this but I plan to donate it to a charity for homeless streetwalkers, since I would have appreciated it when I was on the street, and only then. They sell things like this for $5 on WalMart clearance every day, It was not even real leather and it cost $35, much more than the other $17 bags that turned into $20 bags in my cart. It's not true that the special offer price does not time out. It does not expire. However, it does time out and they charge you a higher price once the clock ends. So if you haven't decided on which color you want once the clock stops what you have to do is go back to the original listing for the item and click on it again and the clock will start over. When I tried to check out with the $17 special. The cart did charge me $20 after the timer ran out. Very scammy. I would never order anything from them again.

Tip for consumers:
Don’t order if the timer has timed out. It will charge you more than the special price. But click back on the item again and the timer will start over, as the deal never actually expires. I really wouldn’t recommend ordering from this site though, since I did not get purses with the appearance or color advertised.

Products used:
I used the real leather purses in the correct color I ordered, but plan to donate the plastic purse that was sent to me in metallic spray gold instead of off white. Speed of shipping was the only positive thing about this experience. At least I wasn’t completely without a purse. I guess.

Thumbnail of user jillv90
1 review
1 helpful vote
January 23rd, 2021

Ordered the 400 Classic hand held game in red for $20 from Mobstub in mid December. It was going to be a gift for my 8 yr old son from his grandma. Because they had covid over Christmas our Christmas get together was postponed until Jan 17. My son opened this game box, played on it for 2 min. Before the screen went white. Instructions said if screen goes white maybe your battery needs to be charged, so we charged it overnight and still have just a white screen. I Messaged mobstub who said there is nothing they can do since it is past 30 days. Note to buyers, I guess you need to make sure the product works before you wrap it up and save for a gift.

Thumbnail of user johnb580
1 review
4 helpful votes
March 31st, 2016
Verified purchase

Nothing but Kudos for the prompt response I got when there was a minor problem with the item having a defect. They quickly responded and resolved the issue. Sent a replacement the very next day. Excellent!

Thumbnail of user constancem8
1 review
2 helpful votes
November 5th, 2015
Verified purchase

I recently ordered the package of 2 grill mats on Mob Stub but they accidentally sent me a different item. I immediately contacted their customer service department and got a reply within a few hours. They requested a photo of the item received which I sent and again got an almost instant response. My grill mats will be here in 5-7 days. Thank you to Hannah in customer service for making this go so smoothly. I have ordered MANY items from Mob Stub and now feel confident to continue doing business with them in the future.

Thumbnail of user jodonnaf
2 reviews
7 helpful votes
November 14th, 2015

Does anyone know what AVS Rejected means when checking out this pops up in red. So I can't place a order. Plus there's no phone number to call and says no refunds or exchanges so I'm a little Leary about ordering

Thumbnail of user elizabethd91
2 reviews
0 helpful votes
November 4th, 2016
Verified purchase

Always a pleasure dealing with MobStub. Merchandise is always well made and price is right.
The people who work at this site go out of their way to make sure you are happy with your purchase.

Thumbnail of user riverr18
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Tip for consumers:
I was hesitant at first. I've never heard of it. I was also hesitant about the quality of items. I'm very pleased with the quality of my crossbody bag

Products used:
Purse

Service
Value
Shipping
Returns
Quality
Thumbnail of user nf61
1 review
1 helpful vote
September 6th, 2021

A simple order of stamps shipped 15 days ago never arrived. Learned my lesson the hard way. If the deal is too good to be true there's a reason why. Would give zero stars if that was an option.

Service
Shipping
Thumbnail of user jackieh51
1 review
0 helpful votes
January 4th, 2017
Verified purchase

I only recently learned of your site and took advantage of it for Christmas. I ordered a good deal of my Christmas gifts from you and was delighted with the service, quality of items, and prices! I am looking forward to my net order.

Thumbnail of user melodies23
1 review
13 helpful votes
September 20th, 2020

I recently ordered a six pack of masks from this company. The picture showed a girl in a black glitter mask so I assumed when I ordered I would get six black masks. No info on the site has two colors and No info on the site has two colors and black is the only color my granddaughter can wear to work. So now I'm stuck with six beige glitter masks. It was an Instagram ad and very misleading. Very disappointed

Value
Shipping
Returns

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Daily deals on national brands - Specialty boutiques - Jewelry and fashion accessories - Home decor - Coupons and Voucher - From MobStub - America's offer

Company Representative

Thumbnail of user mobstubsupports
MobstubSupport S.
Typically does not respond to reviews

How do I know I can trust these reviews about MobStub?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MobStub?