I am so disappointed in this company and I have learned a valuble lesson. On 11-27-14, I placed an order for the Mother /Daughter and the Grandmother/Granddaughter bracelets for gifts, order #******* and I received the Mother/Daughter bracelet two days ago and I tried to call the 888# the have on therir site and of course, I just kept getting a machine telling me to call back, which I did, to no avail! The machine directs you to their support email address and again, to no avail! These people are just downright crooks and just don't give a carp about you once they get your money. They could either respond by email or just be honest and credit my money back to my card for the item I didnm't receive. I am seriously considering contacting the Better Business Bureau in reference to this company.
So folks, save your time and money...
I did not read the returns policy. My pocketbook strap broke less than a month after receipt. Returns are only allowed less than 25 days. Quality of item is obviously lacking. Buyer beware.
My order arrived defective and MobStub offered a replacement with minimal discussion. They stand by their products. They are an efficient and caring company. Thanks again Lilly.
There # is *******390. Have your order conformation ready and expect them to be very confrontational! 10 days and my order hasn't shipped! But they sure took the $ the day I ordered!
I received the wrong item so I contacted the customer service, they shipped the right item right away, I am very pleased with my experience, therefore I recommend MobStub I'm also happy with my order they are exactly how they were described. Thanks Lilly!
I have ordered several items from Mob Stub, some were nice and worth the postage, however the money I paid for expensive looking CHEAP jewelry and plastic items was more than I saved on the items that were acceptable. Will stop subscribing because returns are not accepted.
Their merchandise is below par and their customer service is non-existent. They cannot be reached by phone and they WILL NOT accept returns for any reason. That alone is a major red flag and indicates that they KNOW they can't stand behind their merchandise.
I ordered a purse on in August and it posted to my VISA account on 8/18 Today is 9/2/17, and I have not received it yet. I have a case # FINALLY, but no further communication. I just sent another complaint to them. Don't waste your time! I am going to report them to VISA next! STAY AWAY!
This site needs to be reported to the internet commerce group for the U.S. Government. They are a total scam! DO NOT ORDER ANYTHING FROM THIS COMPANY!
If you could give them negative stars THAT is what they would be getting.
I ordered a ring in December of 2018. I was sent a different ring. I attempted to write to MobStub. NO ONE ANSWERED. IS THIS TRULY HOW YOU DO BUSINESS?
Because I complained on another web site, they responded to me three months later. When I tried to write back to them, it was a dead end. The e-mail was rejected by MobStub. Are you seeing yellow and red flashing lights? THINK BEFORE YOU PURCHASE!
The other day I was trying to log into the website, after many tires I sent an email explaining my dilemma to MobStub customer Service dept. To my amazement in no time my email was answered. I have NEVER received such excellent, polite and through Customer Service! Thanks to Ava, Great job to their CS dept. I will be a returning customer just not only for the value on their products but my experience all the way around! GREAT JOB LADIES!
I saw this ring in the computer it was beautiful, but when I recieved it was more than I expected. I Loved It very much I think it is one of the prettiest Rings I owen. I really love the looks of my ring. I would Tell everyone to buy from MobStub They have beautiful items and at good prices. I was very happy with my ring and I know others would be happy too. My Ring is so beautiful. It looks like I bought at high end jewlry store. I am very happy with my ring and I am going to buy another Ring. The quilty is wonderful.
Should have read the reviews first! I ordered two necklaces as a first time buyer. Both were cheap looking and could not possibly cost the $100 originally that they claim. One of them is so poorly made that I cannot possibly give it as a gift as intended. Now I see where all sales are final. I just emailed them about returning the one since it is defective. We will see what type of customer service I receive. Maybe I will get another crummy necklace or no response at all if their customer service is as bad as people say.
*** UPDATE***
Contacted Customer Service about the one piece of jewelry that was defective. They responded right back saying it was a final sale and I could get store credit. I told them that I did not feel comfortable with that since I did not plan on shopping there again. They ended up giving me a credit on my Visa (it was $15.00). So they responded quickly and to my satisfaction. Good customer service for my order. Maybe other items are of good quality but the two pieces of jewelry were probably not the original value that was advertised.
Poor quality poor customer service
I wish I would have researched them online before I purchased from a facebook ad
The product they offered was a robe a picture of which is not the same as what I received
Not responding to return requests
Totally agreeable and satisfactory ordering experience and Customer Service! Product is as advertised, a small problem/question was addressed immediately and completely satisfied. Thanks MobStub!
MobStub replaced my fairy lights when I noticed a missing flower light. I will continue to order their great deals. Contact customer service through email.
Sandy,,,,, Benbrook, Texas
RECENTLY BOUGHT THE EVERLAST TR5 TRACKER MODULE. NO WHERE IN THE DESCRIPTION DOES IT SAY NOT COMPATIBLE WITH IPHONE 6, WHILE ITS NOT! I WILL NEVER PURCHASE FROM MOBSTUB AGAIN. RIP OFF COMPANY AS NOTHING IS ABLE TO BE RETURNED
I have ordered several items of jewelry from this compny. I had to let them know about some pieces that were defective. I dealt with Lilly, & she handled everything. Great service..
What are two hats from them. I receive one hat and one sheet set which I did not order. After numerous emails and phone calls, non of which resolve my issues, I finally received an email that said that she's on clearance and I could not have a refund?
DO NOT DO BUSINESS WITH THIS COMPANY!
I expected a cheap ring to tarnish and maybe turn my finger green, but the ring I ordered fell apart within 3 months! I was standing at my desk and it literally BROKE IN HALF while doing NOTHING! I wore it on my left hand (I'm right-handed), so it was never stressed in any way. When I contacted the company, they said defective merchandise has to be returned within 15 days. It wasn't defective that I know of -- just CHEAP! I've had GUMBALL MACHINE RINGS from the 1960's that lasted longer than this; and they cost a penny!
I sure hope the other things I ordered hold up better than this...
DON'T BUY the I love you more/most Hand-stamped 2 pc ring set for $18!
Overview
MobStub has a rating of 3.9 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobStub most frequently mention customer service, next day and wrong item. MobStub ranks 6th among Daily Deals sites.
- Visit Website
- Brooklyn, NY, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Daily Deals Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members