MobStub

I had tried to order some items and got confused with the process... later learning that I had forgotten to click a particular button to complete the order and checkout. During this incident I exchanged several emails with customer service and they were extremely polite and patient with me. They also guided me with the correct responses I needed to make and by the end of our conversations the time had lapsed for that particular 'sale' item. The next day, I received an email for the items ~ with a discount ~ so I could reorder, with a discount... and finally got my order straight. It's nice to deal with Folks who are professional and knowledgeable and are so helpful for those of us who need it.

First order with MobStub was received and one item was missing. I immediately emailed them following instructions on their contact page and received an initial response that someone would contact me regarding my order within 24 to 48 hours. I received a follow up within 24 hours and my missing item has been reshipped. That's the kind of customer service I like. Good job MobStub. I will definitely continue ordering with you and recommend you to all my friends and family.

I have purchased several items from MobStub, but had a USPS delivery problem with my most recent order. My order was listed, by the Postal Service, as having been delivered, but I never received it. After checking with my neighbors, to see if it was mistakenly delivered to them, and having no luck... I contacted the Post Office. They, of course, told me that the order was properly delivered to my address, since that is what their 'system' indicated to them. I ran out of options and contacted MobStub's Customer Service department to see if there was any recourse for non-delivery. Sachie, the representative who responded to my email, immediately filed an investigative notice with the US Postal Service. Within days, my package was delivered to my address! The Post Office had it sitting in their warehouse, even though the paperwork was processed as 'Delivered'. Sachie took on the US Post Office and won in favor of her customer... me! Thank you Sachie!

I ordered 4 pair of their "genuine" stone earrings. 1 pair in blue topaz... 1 stone was blue topaz, the other clear. A pair of purple amethyst. They were very pale lavender. One pair London blue topaz, they were both different shades of light blue topaz. Last pair were green amethyst... they were clear stones, no green whatsoever.
I wrote them an email, since they gave no phone # to contact them with.
I received a letter asking me to take pictures and send it to them. I did, again they sent me earrings that were not even close to what they advertised!
I have written them 3 more times & now they are just ignoring me. I will file a complaint with the better business bureau & file a claim through small claims. It is NOT about the money, but, the poor excuse for what they call customer service.
Please... DO NOT ORDER from this place... they do not stand behind what they sell. It is cheap, wrong colors and sadly, they do not care. I will never purchase anything from these crooks again!

I ordered 2 bracelets but when the package arrived it contained only one bracelet. I emailed customer service and they couldn't have been nicer. I was very impressed with this company's prompt response to my complaint. In the meantime the second bracelet arrived. I immediately notified the customer service representative. I decided to and did place another order. The jewelry is lovely and the prices quite reasonable. I highly recommend this company..

I bought a bracelet for my daughter and the string broke after a few days. I sent a picture to mobstub asking if they would either give me instructions on how to fix it, or if they would send a replacement. They responded soon after to let me know that they would be sending a replacement right away. Fantastic customer service!

I ordered the braided usb cord for an iPhone 5. I received a mini usb cord for an android. It works... but not what I ordered. I also ordered (what I thought were) two LG headsets. One is missing a button that you press to answer the call and the other unit is totally different. Shopping was decent... about two weeks. Not a happy customer. I've contacted them. Awaiting a response.

My experience with mobstub is great, I've been shopping with this site for over a year. I've even had to return an item and had no problem with doing so, keep up the good work mobstub and I love the great sales.

Mobstub is a scam, my 14 year old saved up money to not buy himself a paor of Bluetooth headphones but to buy his younger brothers and sisters some too. We purchased early Sept. Two weeks later we got a shipping notice, 2 weeks later no package arrived so it contacted USPS and they said the package was NEVER shipped. So I contacted mobstub and got a computer generated reply. Got another reply the next day saying there's dome shipping problems "please be patient". Got another reply a few days later with a UPS tracking #. Only problem is the tracking# was from an old package that was shipped and delivered from FL to NY. I'M IN UTAH! Are you kidding me this is a scam website, they may be writing fake reviews! Stay clear away!

This is the least customer-oriented business I ever bought from. Fooled me once, but I will never buy from them again. I ordered one thing and received a different thing. Then they told me that I got what I ordered. Don't be a fool. Stay away from this company.