MobStub has a rating of 2.8 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.
Proactively asks for customer feedback
I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.
I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!
I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!
Tip for consumers:
With every rule there is a circumstance behind the rule and why it was made. Sending an item that is/was clearly defective and then saying, "oh, we're so sorry...our usual return order is......................but because of the circumstances we are able to make an exception. It doesn't matter what the cross body cost, it was paid for by my hard-working money. This was an exception to the rule and the gentleman I spoke to was rude and "undbending." Maybe that means it happens alot!
Products used:
Nothing
I paid a small fortune for a BinaxNOW COVID19 Antigen SelfTest at Home kit since they are in such short supply right now. They sent me an EXPIRED product. I contacted them through the form provided on their website and have not heard from them. I just found a phone number for them and unfortunately all the voicemail greeting does is refer you back to the website. Ugh! I GOT TAKEN!
I wish I had read all the reviews before ordering from Mob Stub. I saw their add on Facebook. I ordered some face coverings and it took several weeks until I received them. The fabric is horrible, and the fit is even worse. When I went on the site to find a way to contact them I noticed No Returns all sales are final. What a waste of $20.00. Every time I open my Facebook account I get bombarded with their site. So frustrating.
I recently ordered a 3 pack of bras, which when received, were entirely too small, even though i ordered according to their size chart. After requesting an RA, I was informed it's one of the items that couldn't be returned because the package was opened. It's not like I'm trying to return under panties. So much for their easy return policy.
Ordered large shoulder bag, but received a small instead. Have been trying to return it ever since. The "No Hassle Return" is absolutely untrue. The bag was supposed to cost $19.00. By the time they added shipping the cost was bumped up to $35.67. Do not, please do not order from this company. Donate the money to charity instead. Because if you order and pay this absolutely SKAM company, you will never see your money again. Lesson well learned about face book purchases, cost $35.67.
Tip for consumers:
Their history.
Products used:
Did not use it at all. It was too smal
The items that I purchased as a "deal" is also sold on Amazon for less as its REGULAR price. Don't be fooled. You should shop around before you use this site. When I realized I was paying more... I tried to cancel. They won't let you. They will let you pay more money in shipping if they deem it returnable.
On Nov. 12 I made a purchase from you through Modern Tech Sphere and never received it. How do I get my money back? $158.94!
It's impossible to reach them. I tried calling but they don't answer their phone and the email address I have is incorrect.
Products used:
A dress and swim slippers
I ordered a five pack, pictured with various prints. What I received was individually packaged strips of thin polyester fabric, about 11 inches long, with circles cut into it at each end for your ears. I held the fabric up to a lighted lamp and could even see the outline of the lamp through it. When I requested a return mailing label, I was informed that that it was a sale item and no return or credits were allowed. Sarah told me to "have a nice day."
I received my canvas bag on 9/8/22. There was a broken snap when I received the bag and then the next day, the shoulder strap broke. I have sent two messages with no response so I consider this very poor customer service. I love the bag and all I wanted was a replacement!
Products used:
Canvas bag with water bottle holder.
This company sucks made a purchase never received it they tell me to track my item and every day it says it will be here by 7pm I'm now asking for my money back
Merchandise is always as expected. Customer service is excellent. When I accidentally double ordered an item, they quickly and courteously sorted it out for me.
Ordered the 400 Classic hand held game in red for $20 from Mobstub in mid December. It was going to be a gift for my 8 yr old son from his grandma. Because they had covid over Christmas our Christmas get together was postponed until Jan 17. My son opened this game box, played on it for 2 min. Before the screen went white. Instructions said if screen goes white maybe your battery needs to be charged, so we charged it overnight and still have just a white screen. I Messaged mobstub who said there is nothing they can do since it is past 30 days. Note to buyers, I guess you need to make sure the product works before you wrap it up and save for a gift.
A simple order of stamps shipped 15 days ago never arrived. Learned my lesson the hard way. If the deal is too good to be true there's a reason why. Would give zero stars if that was an option.
Ordered 2,10 pack of makeup brushes on May 2. It's May 27 still have not received. Your ad says 5 to 7 days. Never will I ordered from this company again.
I recently ordered a six pack of masks from this company. The picture showed a girl in a black glitter mask so I assumed when I ordered I would get six black masks. No info on the site has two colors and No info on the site has two colors and black is the only color my granddaughter can wear to work. So now I'm stuck with six beige glitter masks. It was an Instagram ad and very misleading. Very disappointed
I've ordered a few things from Mobstub and every time I pretty much get what I expect. I ordered a ring with my birth stone in it that was sterling silver for very cheap! (ORDER ID *******) Sometimes when you order off of deal sites the quality of the products can be cheap but I was pleasantly surprised by the quality of their jewelry! Particularly their rings. Sometimes shipping can take awhile, but it's nothing unbearable.
I ordered the black and a dark brown genuine leather three zipper bag. I'm not sure all the trim is leather but it's possible the bags are. Though they have a very moldy and plasticky smell. The plastic smell could be finish. I received them but there is a large pouch that sticks out in the front. The colors were not good. The black was not rich and the brown was medium, not dark brown. It was very unattractive. All of the details were large and rough. The Plus size pouch had more room and the interior space was impressive (10" length to hold a large 9" wallet and a host of other items) but was still more unattractive. Boxy, rectangular shape. I ordered a 2 zip more rounded crossbody from them, thinking it was more attractive. Again the shipping was very quick but they sent the wrong color, so I can't use it at all with anything in my wardrobe. They were supposed to send a Sand color, and I got metallic spray gold. I've heard many complaints of people not getting refunds from them so I don't think I will try to return it. I'm not being mean spirited when I say this but I plan to donate it to a charity for homeless streetwalkers, since I would have appreciated it when I was on the street, and only then. They sell things like this for $5 on WalMart clearance every day, It was not even real leather and it cost $35, much more than the other $17 bags that turned into $20 bags in my cart. It's not true that the special offer price does not time out. It does not expire. However, it does time out and they charge you a higher price once the clock ends. So if you haven't decided on which color you want once the clock stops what you have to do is go back to the original listing for the item and click on it again and the clock will start over. When I tried to check out with the $17 special. The cart did charge me $20 after the timer ran out. Very scammy. I would never order anything from them again.
Tip for consumers:
Don’t order if the timer has timed out. It will charge you more than the special price. But click back on the item again and the timer will start over, as the deal never actually expires. I really wouldn’t recommend ordering from this site though, since I did not get purses with the appearance or color advertised.
Products used:
I used the real leather purses in the correct color I ordered, but plan to donate the plastic purse that was sent to me in metallic spray gold instead of off white. Speed of shipping was the only positive thing about this experience. At least I wasn’t completely without a purse. I guess.
I ordered masks which were suppose to be unisex. They are way too small to even fit a petite woman. I have complied with their return procedure, but they ignore all correspondence to their support e mail. All the reviews on the company website are great, but after reading these I would have never ordered from them!
They state 'easy return procedure" Do not order as even if you get an inferior product you cannot get your money back!
Purchased LED-lit wall switch plates for my house and never received them. Only received the outlet covers. They are unresponsive to inquiries, and Facebook is not helping to resolve this issue either (ordered these via an advertisement on FB). Beware of this company.
I ordered a Slim Retro Gaming Device with 500 Games Built In recently and it was delivered on May 8,2020. The device didn't work. It kept making a static noise and the screen remained blue and blank when the device was powered on. It did nothing else no matter how long I waited. Emailed their support team with a photo that I also attached to this review, and was originally ignored. Emailed again and the only response I received back was that they showed the item was delivered. Emailed again and said I wasn't having trouble with delivery, but with the device. Repeatedly stated the device didn't work and that I wanted to exchange it for one that did and I am not getting any response. Do not spend your money here.
Tip for consumers:
This product shipped from the following address:
Mobstub
64 W Scott Avenue
Rahway, NJ 07065
Products used:
Slim Retro Gaming Device with 500 Games Built In
Since June 5 I have been waiting for delivery of postage stamps that I purchased. Every week I contact them because my tracking number does not exist. I've asked them to refund my money and they sent me a document telling me I needed to complete it confirming that I am telling the truth that I have not received my shipment. That is like calling me a liar. I have better things to do than to contact them every day regarding a $52 order. I've contacted PayPal since my order was purchased through PayPal And they are going to follow up. My recommendation is do not use this company. I do believe they are fraud and if I knew that they were coming from out of the country I would not have ordered them. Please beware of this company.
I was so disappointed to receive a pair of earrings that were supposed to measure 8 ct total. They arrived and I was lucky if it was 1 ct. Total. I returned them 2 months ago and finally received a letter saying that if I wanted my money refunded, I would have to pay an 18% restocking fee. I wrote back and said I do not agree with this as they misrepresented their product. Today, they sent a letter, repeating their policy and are charging me the restocking fee. I will never buy another product from them no matter how good the deal looks. Unfortunately, I never took a photo before I returned them as I did not anticipate such a hassle.
I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.
Tip for consumers:
I was hesitant at first. I've never heard of it. I was also hesitant about the quality of items. I'm very pleased with the quality of my crossbody bag
Products used:
Purse
$#*! me! Did it again! Did not do my home work and checked true reviews again... ordered the 2 pack of cotton chino shorts about 10-12 days ago and it took about a week when I got my order confirmation and tracking number. Been checking my order and till this day it says "order has Been prepped and waiting for ups to pick up'! W, t, f,! I dont know when is the delivery date is nor do i even know if ups has picked it up as of yet? Most likely ‘I'm positive that one day i in the future i will get it and tracking will still say the same thing! I been through this before its just bad business... the worst part is that I contact them and haven had a response! They just take you money and thats it! You pay to be in the dark ill never place another order with this sad company or recommend it to anyone els!
Tip for consumers:
Buyers beware! You pay to be in the dark! You dont get any updates since day one , this place is the worst ..they need to get a better c.e.o to take care of the business..very poor management!
Products used:
2 pack of cotton chino shorts ! Trashed them!
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