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I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!
Tip for consumers:
With every rule there is a circumstance behind the rule and why it was made. Sending an item that is/was clearly defective and then saying, "oh, we're so sorry...our usual return order is......................but because of the circumstances we are able to make an exception. It doesn't matter what the cross body cost, it was paid for by my hard-working money. This was an exception to the rule and the gentleman I spoke to was rude and "undbending." Maybe that means it happens alot!
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