Overview
MobileUnlocks has a rating of 4.4 stars from 2,525 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
I lost hope when the process percentage was resetting, but I researched it and found out that was part of the process. So I waited and it worked perfectly to unlock an save my phone. Thank you.
It cost alot more than I thought and took a lot longer it said on the add ulock from 7 pounds it cost 46 and it also said 72 hours it took almost 2 weeks
Leider nicht ganz so schnell wie erwartet aber innerhalb von 48 Stunden alles erledigt
Hallo Helmut, vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihre Freischaltung innerhalb von 48 Stunden abgeschlossen wurde, obwohl wir verstehen, dass es vielleicht nicht so schnell ging, wie Sie erwartet haben. Wir schätzen Ihre Entscheidung, mit uns zusammenzuarbeiten, und Ihre Geduld während des gesamten Vorgangs. Wenn Sie weitere Fragen haben oder bei irgendetwas anderem Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind hier, um Ihnen zu helfen! Beste Grüße, Charlotte
Phones de n no rvbfvnnnnbeeb. Mmxdfb nice bnngfdsvnnmgd bnn
Hi Mohamadou,
Thank you for reaching out! I see that you've made two payments totaling $64.99 for the Eligibility Check and the Standard Unlock for your iPhone 13. I want to clarify that all costs are detailed on the checkout page prior to purchase.
Since your order status shows "Unlock Complete," it seems like everything has gone through successfully! If you have any questions about accessing your unlocked phone or if there's anything else I can assist you with, please let me know.
We're here to help you make the most of your unlocked phone!
Best,
Charlotte
Horrible experience! I had to pay twice, it would be much more honest to charge the total, rather than misleading people.
Dear Renato,
Thank you for taking the time to share your feedback. I'm sorry to hear that the payment process was not as clear as we would have hoped. I'd like to clarify that initially, an Eligibility Check is completed to ensure that your device can be unlocked. Once confirmed as eligible, the next step is the Unlocking Payment. It's important to us that our customers have a transparent experience which is why all costs are outlined on the checkout page before any purchase is made.
With your Samsung Galaxy S10 from EE UK, I see your Unlock is complete with the provided code "6157024215930829". If your phone is not prompting for an unlock code, this would indicate that a Remote USB Unlock is the next step. We're keen to help you through this process and get your phone unlocked as you need.
We are committed to customer satisfaction, so please follow the unlocking instructions emailed to you, and if there is any difficulty, our technicians are on hand to assist.
Warm regards,
Charlotte
The service I got was excellent and very easy to apply the unlocking of my phone I would recommend this service if you ever need to unlock your phone
Hi Mark,
Thank you so much for the positive feedback! I'm thrilled to hear that you found our service excellent and easy to use. We strive to offer a seamless experience for our customers.
If you have any more phones to unlock in the future or if you need any assistance, please don't hesitate to reach out.
Warm regards,
Charlotte from MobileUnlocks
Easy and quick in an iPhone 7.
The total cost should be known from beginning
Hi Juan,
Thank you for sharing your experience with us! I'm glad to inform you that your iPhone 7 from Xfinity USA has been successfully unlocked. Congratulations! 🎉
I understand that you expected the total cost to be clear from the start. While you have made two payments—€13.49 for the Eligibility Check and €33 for the Standard Unlock—all costs are indeed outlined on the checkout page prior to purchase. This ensures complete transparency before you make any payments.
It's fantastic that the process was quick and easy for you. If you need any further assistance or have additional questions, please feel free to reach out. We're here to help!
Best Regards,
Charlotte
Phone was unlocked quickly and it was an easy process. The fee structure as advertised is misleading, I was aware they would ask for additional fees so was prepared for it but it is nor clear.
…
100% scammers please don't buy from this wabsite they are scammers for unlock motorola device they ask $75 device is not even worth $99 and you have to pay first $15 and then they ask $60 so beware
I'm still waiting for my iPhone15 to be unlock but my iphone12 mini was unlock super quick! Great service.
Looking forward to my iPhone15 getting unlock too!
Hello Frednalyn,
Thank you so much for your positive feedback on the quick unlock of your iPhone 12 Mini! We're thrilled to hear that you had a great service experience with us. Your excitement for the iPhone 15 unlock is much appreciated, and rest assured, we're on it! We aim to deliver the same efficient service for your iPhone 15 as well.
In the meantime, if you have any questions or need further assistance, feel free to reach out. We're here to ensure your experience remains positive all the way through.
Warm regards,
Charlotte
They are not the cheapest but I've used them before and the unlocking had to go back to Apple for a refurbished iPad that I had purchased, and Mobile Unlocks kept me informed all the way through - when I received the email saying the iPad was unlocked, as expected my iPad was unlocked!
Había llegado a pensar que no se podría desbloquear mi teléfono, pasaron varios días pero te dan la manera de ver cómo va el proceso algo que me gustó mucho. Te van informando
Y al final pasaron 5 días y listo!
Quedó desbloqueado
Muchas gracias!
Hola Sara, ¡muchas gracias por tus amables palabras! Nos alegra saber que tu iPhone 15 Pro Max ya está desbloqueado correctamente. Es genial saber que apreciaste las actualizaciones durante todo el proceso; ¡creemos que la comunicación es clave! Si necesitas nuestros servicios nuevamente en el futuro, estaremos aquí para ayudarte. ¡Disfruta de tu teléfono desbloqueado! Te deseamos lo mejor, Charlotte
Have not heard back from om you since I placed by order and you sent me a code that does not work. How I supposed to take a video without a working phone? I sent you photos.
The price you think your paying for an unlock code is only to tell you your eligible for an unlock at a much higher price.
Ive unlocked many phones but never been charged so much for the privilege.
After initial charge of $28.99 (without the unlock code), you get another charge for $63.00, and after the second charge they ask for a THIRD payment of $100!
Hello Anthony,
Thank you for reaching out and sharing your concerns. I understand that encountering multiple payments can be frustrating. I would like to clarify that the initial $28.99 payment was for the Eligibility Check, which is an essential step to ensure that your Samsung S8 can be unlocked from the AT&T USA network.
Following this, the $63 charge was for the Standard Unlock Service, as outlined on our checkout page before you completed your purchase. In cases where the unlock codes provided do not work, and the phone does not prompt for an unlocking code, we offer a Remote USB Unlock service. This is an additional service, which may be why you're seeing another charge.
I can confirm that both initial charges have been refunded to you as per the status "Already Refunded." I apologize for any inconvenience this process may have caused, and I invite you to consider the Remote USB Unlock service to complete the unlocking of your device. If this option is not suitable for you, please rest assured that no further action is required on your part given that the payments have been refunded.
We value your experience and are here to provide support. If you choose to proceed with the Remote USB Unlock, or if you have any more questions, please don’t hesitate to reach out.
Best regards,
Charlotte
I followed the steps that were in the product I bought, via email. And did not work.
Somehow I spent $50.50 and another $14.99.
I would appreciate a refund
All thee process went easygoing, the process went fast than I expected, fantastic result finally got my iphone unlock. I appreciated mobileunlocks for the honest service.
Took £11.99 as I thought to unlock then to confirm a further £26.99 to confirm the unlocking. The full cost should be visible before making the first payment
Worked perfectly and surprisingly fast. All done over wifi. Very satisfied 😊
Hi Mrs. Ford,
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth and speedy experience unlocking your iPhone SE. Your satisfaction is our top priority, and it’s great to know we hit the mark for you.
If you need any more assistance in the future or have any questions, feel free to reach out.
Best wishes to you and your son with the newly unlocked phone!
Warm regards,
Charlotte
It was an easy process, each page described what was happening at each stage so I knew how long it would take and what to expect.
Hi Paul,
Thank you for your feedback! We're thrilled to hear that you found our process clear and straightforward. We strive to make our service as efficient and user-friendly as possible.
Since your order status is "Unlock Complete," and you've received the unlocking code (0936264185170391), your Samsung Galaxy S10e should be good to go. If your phone doesn't prompt for an unlocking code with a non-EE sim card, then a Remote USB Unlock might be needed. This will require an additional fee.
We're here to help if you need any further assistance.
Warm regards,
Charlotte
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello R Thorne,
Thank you for sharing your concerns. I understand that you expected a faster service and a lower cost. Our advertisement mentions unlocks starting from £7, which refers to the Eligibility Check service you initially paid for. The subsequent Unlocking Payment is necessary for the complete service, which was outlined on our checkout page before purchase.
While we aim to unlock phones within the advertised timeframe, sometimes the process may take longer due to factors beyond our control. This variability is mentioned in our terms & conditions. Your Samsung J5 unlock from O2 UK is now complete with the provision of your unlocking codes.
We appreciate your patience throughout this process and would love for you to enjoy your newly unlocked phone. If you encounter any issues with the unlocking codes or need further assistance, please don't hesitate to contact us.
Warm regards,
Charlotte