Overview
MobileUnlocks has a rating of 4.4 stars from 2,525 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
I entered the details of my phone and made payment, my Huawei phone was unlocked and working on my new network in less than an hour. Very happy.
Needed my phone unlocked for me to put on Verizon for my son. Process for easy, took a little time, but all in all it worked out.
Hi Danielle,
Thank you for your feedback and for sharing your experience! We’re glad to hear that the unlocking process worked out for you, even though it took a bit of time. It's great to know your son can now use the phone on Verizon.
If you have any other needs or questions in the future, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte
Need to know the whole cost upfront straight away as I paid £12 thinking that was the cost only to find afterwards that was only 50% done and had another £26 to pay to get sim unlocked which surprised me as you put in your IMEI Number and told yes can be unlocked thinking it's £12 but it wasn't as another payment is due after that so you need to be more upfront so we know the costs.
The site was very easy to use. I was at my wits end when I found this site. They had my phone unlocked in 24 hours! I am so thankful for Mobile Unlocks.
Did not have a good experience. I paid $28.99 and then an additional $36 to get my phone unlock. They didn't help me at all my phone is still locked. After a week and I email them multiple times and still can't help me they are telling me it blacklisted. DONT USE THEM THEY WILL NOT UNLOCK YOUR PHONE.
Easy and fast to use but after few days, trying to place a phone call seems to have some issues as the network cannot reach the end users. Needs to try a call more than once.
I tried all the codes to still not unlock my phone. Also tried ALL their alternative ways to do so and still not working. Have emailed them and no reply this far with any other solution.
It was very fast and easy to use services…They do a great Job
Hi Christopher,
Thank you so much for your kind words and for choosing our services to unlock your iPhone 11! We're delighted to hear that you found the process fast and easy. It's great to know we could assist you in preparing for your travel. Should you need any more help or have any questions, feel free to reach out. Enjoy your trip and your unlocked phone!
Safe travels,
Charlotte
Needed to unlock an iphone 6S to use with an overseas SIM card - really easy and quick. The second charge of UKP26 was a bit of a surprise, but fully explained and all worked well.
Hi Margaret,
Thank you for your detailed feedback! I'm glad to hear that the unlocking process for your iPhone 6S was easy and quick, and that your question regarding your Australian SIM was promptly answered.
I understand that the second charge of £26 might have been a surprise. As outlined, the process involves an Eligibility Check and an Unlocking Payment, both clearly stated on our checkout page prior to purchase.
Thank you for choosing our service and for your positive comments on the clarity and support our team provides. Should you have any further questions or need assistance, don't hesitate to reach out.
Best regards,
Charlotte
Terrible service, misleading pricing, obscure extra costs, and took over a week when they said it would take less than 24 hours. Avoid at all costs
Hello R A Hill,
Thank you for reaching out and sharing your concerns. We're sorry to hear that your experience did not meet your expectations. We aim to be transparent with our pricing and service delivery times, and we understand how important it is for our customers to receive timely updates.
On our website, we outline that all phones require an Eligibility Check first, followed by an Unlocking Payment, with costs clearly stated at checkout. As stated in our terms, delivery times are guidelines based on previous unlocks and can vary. We appreciate your patience and apologize for any inconvenience caused by the longer-than-expected wait.
It is great to hear that your iPhone 6 has been successfully unlocked from the Vodafone UK network. However, we want to make sure you're completely satisfied with our service. If there is anything we missed or if you need further assistance, please let us know. We're here to help ensure you have a positive experience.
Best regards,
Charlotte
Ok so I gave them a ring ******* ******* (this is the mobile if anyone wants it). They explained that the systems held at Rackspace were down and for me to try later. I wrote back and explained I would be using a different one as I didn't want to wait and good luck with Rackspace. I didn't ask for or imply that I wanted my money back but received 4 separate emails telling me how I wasn't entitled to it and if I wanted my phone unlocked it would cost me a further £38. Now I am getting pure emails telling me about other products they want me to buy. I went to UnlockRiver and it was done for the price quoted within the time given, they didnt promise immediate response and it came back in about 10 hours but worked a treat and was a darn sight better service.
Their email also stipulates and points to their elaborate Terms and Conditions which have all sorts of cop out clauses.
Personally I wont be using them ever again and I would advise anyone to use the myriad of other good reputable companies out there
Totally worth the wait and the money, would you them again
Hi Erika,
Thank you so much for sharing your positive experience! We're thrilled to hear that you're satisfied with the service and found the unlocking process worth the wait and the money. Recommendations from friends are indeed valuable, and we're glad we met your expectations.
If you need any further assistance or have any additional questions, feel free to reach out. We're always here to help!
Best regards,
Charlotte
The service was very professional and quick, I would recommend anyone who needs there phone unlocked to try mobile unlock
Hi Jennifer,
Thank you so much for your kind words and for recommending our services! We're delighted to hear that you found our service to be professional and quick. If you have any other questions or need further assistance with your Galaxy A03s or any other device, feel free to reach out.
Best regards,
Charlotte
I have acquired a network unlock by IMEI, but in the end they never sent me the Code, and even though I contacted customer service they never answered me and I lost my money I DO NOT RECOMMEND IT IS A SCAM
Hello Alejandro,
We're genuinely sorry to hear that you've had a less-than-satisfactory experience with our service. It appears that there may have been a misunderstanding regarding the unlocking process for your iPhone 14 Pro Max.
Please allow me to clarify: for iPhones, the unlock is typically completed without the need for an unlocking code. The process involves updating the status of your IMEI as unlocked in the Apple database, after which you're required to connect the phone to WiFi and turn it off and on to apply the unlock. Instructions are usually sent via email, as mentioned in point 8.1 of our terms and conditions.
Your order status is "Unlock Complete," which should mean that the unlock has been successfully processed. If you've not received the unlock confirmation email or if you're still experiencing issues with your iPhone, we're here to help address the situation promptly.
We would like to assure you that our intention is to provide a reliable and honest service. We are not in the business of scamming our customers and we take allegations like this seriously. It's important to us that you're able to use your phone as intended, unlocked and free of network restrictions.
Could you please connect your iPhone to WiFi and restart it to see if the unlock has been applied? If this does not resolve the issue, contact us directly so we can assist you further—our goal is to ensure your complete satisfaction with our service.
We look forward to hearing from you and resolving any outstanding concerns.
Best,
Charlotte
The service did what was needed, but a little expensive and the 2 stage approach meant that you didn't know fully at the start what you were going to have to pay.
My daughter accidentally chose an unlocked phone which she bought refurbished.
Luckily this service was available and the phone was unlocked, remotely, from the comfort of home in about half an hour.
The overall experience very good. I was a bit surprised by the amount of money it cost. I was asked for three amounts. All the information given to me worked and the phone was unlocked.
They first told me it will cost $29, then they ask for $45 more, and days later when I'm still waiting for it to be finished, they tell me they need $180 more! Total waste of my time and money!
I thought it was going to be difficult in fact very easy to use, I would not hesitate to use the service again if I needed to, overhaul excellent
Hi Anthony,
Thank you for your positive feedback! We're delighted to hear that you found our service easy to use and professional. It's great to know that you had an excellent overall experience with us.
If you ever need to unlock another device in the future, we'll be here to help. Don't hesitate to reach out.
Thanks again for choosing MobileUnlocks!
Best regards,
Charlotte
Ok so the phone got unlocked but it was a con, gave a cost of £11:99, paid the fee expecting an u lock then had to pay a final fee of £29:00. Total con
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Damian,
Thank you so much for sharing your positive experience with us! I'm thrilled to hear that your Huawei P smart Pro 2019 was unlocked quickly and seamlessly. We understand the importance of speedy service, especially when you need your device to be unlocked in a pinch.
If you need any assistance with your other handset or have any further questions, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte