Overview
MobileUnlocks has a rating of 4.4 stars from 2,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Amazing and easy experience.
Only took about 2 days and we were updated the whole time.
The service provided was very quick and smooth. The phone was unlocked to all networks within 20mins of me starting the process.
Hi Liam,
Thank you for your awesome feedback! I'm so glad to hear that the unlocking process for your iPhone 7 was quick and successful. It’s great that you could switch to your Smarty SIM card easily!
If you have any questions or need assistance with anything else, please feel free to reach out. We're here to help!
Best,
Charlotte
Firstly we need to pay just to check if IMEI can be unlock or not, price around $14 USD.
Secondly they will contact in stated the your mobile be unlock, and need to proceed for next payment for them to proceed to unlock the phone, price around $58 USD. Waiting time 2 days.
Thirdly, they email you that your phone is unable to unlock and credit note was given which is valued at $5 USD and will offer to buy their software and cable to do the unlocking, reason is the phone is hard locked by Singapore which is priced at $79 USD. I have not made the third payment.
No contact option or customer service on their website. Emailed them but no reply from them.
Please avoid this company, waste of time and money.
As close to being a scam as humanly possible.
Given price of £11.99 with no mention of other fees or limited service at that price.
Once my money was paid, I was basically held at ransom for another £26 because hidden in the terms and conditions it says the £11.99 is basically just a non refundable deposit.
Absolutely horrendous.
My first time to use mobile unlock and it works, any one can use it so easy, i am not experience i just google it and try it and it wirks
Hi Gideon,
Thank you so much for your feedback! We're thrilled to hear that you found the unlocking process easy and successful with us. Our goal is to make this as seamless as possible for everyone, so your experience truly means a lot.
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
Every steps directed for unlocking mobile phone was with clarity was done in two days.
Hi Saleshni,
Thank you so much for your positive feedback! We’re thrilled to hear that you found our unlocking process clear and convenient. Your satisfaction is our priority, and we're glad we could help save you the hassle.
If you have any questions or need further assistance with your Galaxy A13, feel free to reach out. Happy unlocking!
Best regards!
Can't fault the service but the way the pricing should should be more clear cut. We ended up paying over a third of the value of the phone to get it unlocked. It said from £7.99 or something when it's not. We paid £11.99 which is fine but then a £26 charge afterwards when they confirm they can do it is a bit steep. Clearly nobody pays under a tenner for the complete service. There are competitors that offer the same service much cheaper without the misleading 'from' sales technique with an unclear pricing
I needed an older phone unlocking and MobileUnlocks sorted it quickly and efficiently. I'm not overly tech driven and I needed help that just worked. I was very pleased that MobileUnlocks just did what I needed without fuss or hitch.
Great job and I recommend their service.
Hello Paul,
We're absolutely thrilled to read your positive review! It's great to know that we could provide you with a quick and efficient solution for unlocking your iPhone 6S Plus. We pride ourselves on offering friendly and helpful service, and it's wonderful to hear that your experience reflected just that.
Thank you very much for choosing MobileUnlocks and for taking the time to share your thoughts. Your recommendation means a lot to us, and we're here for you should you need any more assistance in the future.
Warm regards,
Charlotte
Excellent! Service. I don't have to wait for end of contract and hustle of contacting the carrier to unlocked my phone and not knowing when they will give me the code.
Hi Jesse,
Thank you so much for your positive feedback! We're absolutely thrilled to hear that you found our service convenient and efficient. We strive to make the unlocking process as seamless as possible, and it’s great to know that we met your expectations.
If you have any other devices that need unlocking or any further questions, feel free to reach out. We appreciate your support!
Best regards,
Charlotte
It took les than 15 minutes to receive the unlock code. They would better inform you that first payment is only for check.
Hi Paolo,
Thank you for reaching out and sharing your feedback. It's great to hear that you received your unlock code in less than 15 minutes! I'm sorry for any confusion regarding the payment process.
Just to clarify, our process involves two steps: an initial Eligibility Check and the actual Unlocking Payment. As stated on our order summary page prior to purchase, all costs are outlined:
1. **Eligibility Check**: £11.99, to ensure your device meets the necessary criteria.
2. **Standard Unlock**: £26, once eligibility is confirmed.
I appreciate your understanding and patience. Your order status is "Unlock Complete," and your unlocking code is "39483839" for your HUAWEI E5878s-32 on the EE UK network. If you have any further questions or need assistance using the code, please don't hesitate to get in touch.
Thank you for choosing MobileUnlocks!
Best Regards,
Charlotte
The unlocking experience was so simple and super fast.they check your phone also to make sure the phone is all clear which is a peace of mind knowing your phone is good.and then the unlocking was so straight forward and simple first class service and super fast.
Hello Kevin,
Thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that you found the unlocking experience simple and fast, and that our eligibility check gave you peace of mind about the status of your phone. We strive to make the process as straightforward and efficient as possible, so it's great to see that reflected in your experience. If you need any further assistance or have any more feedback, we're always here to help! Have a fantastic day enjoying your now unlocked iPhone 13!
Best regards,
Charlotte
I paid like $15 dollars for a old iphone unlock, then after few minutes it ask for another "Final payment" of $50 dollars, the phone itself worth no more than $75 dollars so I won't do that, they are just ask money from you.
So I think this is a phishing site, keep away from it, if there is 0 rating I'll choose it
Hello there,
Thank you for taking the time to share your concerns, and I'm sorry to hear that the process has not met your expectations. When you made your initial payment of $15, this covered the Eligibility Check to ensure your iPhone can be unlocked. This step is crucial for us to proceed safely without risking your device's usability or violating any service terms.
Additionally, as outlined clearly on the checkout page before purchase, unlocking an iPhone involves two stages: the Eligibility Check first, followed by the Unlocking Payment. This two-step process is standard for our service as it helps us to tailor the unlock specifically to your device's requirements.
While I understand your hesitation given the value of the phone, our goal is to provide a reliable and official unlocking service that maintains the integrity and security of your device. This is a legitimate process, and certainly not a phishing attempt.
If you have any further questions or would like to discuss how we can make this right for you, we would be grateful for the chance to help. It's important to us that your experience is positive, even if you decide not to proceed with the final unlocking payment. Please remember to have your IMEI ready and reach out to our Live Support via your tracking page for any specific assistance related to your order.
Best regards,
Charlotte
Customer Review Service Agent
Hi
We had no response from the service provider and mobile unlocks had problem as well. Mo ey well spent employing them
Hi Mr. Nayler,
Thank you for sharing your feedback, and I’m truly sorry to hear about the trouble you’ve experienced. I want to assure you that your payments have been for the necessary steps in the unlocking process—£11.99 for the Eligibility Check and £33 for the Standard Unlock.
It's understandable to feel frustrated, especially when you’re trying to unlock a phone as a gift. I'm glad you chose Mobile Unlocks, and I encourage you to check your email for the confirmation of your unlock status. If the order status indicates "Unlock Complete", you should be all set!
Please let me know if there’s anything specific I can assist you with, or if you need further clarification on the unlocking process. We're here to help!
Best,
Charlotte
I must admit I was a bit sceptical as I didn't really know what to expect. However the whole experience was excellent. Good explanation of what was going to happen and they did what they said they would do
Hello Alex,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had an excellent experience with our service and found our explanations clear and helpful. It's great to know that we could meet your expectations and provide the codes to unlock your Samsung Galaxy S10.
We appreciate your trust in choosing us after your research and we're here to assist you any time you need. If you have any further questions or need additional help, please don't hesitate to get in touch.
Warm regards,
Charlotte
Awful, I paid the fees and had to wait 4 days to then be given codes that didn't work!
Spoke with David who told me I would have to purchase again to receive new codes if I wished to try again.
He then replied "We can refund you £10 if that will help?"
The process cost me £47.99 with nothing to show for it!
My advice would be your take your mobile to a shop so you can interact face to face with a person go get your device unlocked. Online you can be discarded easily when it doesn't work.
Lesson learned for myself in the future.
My browser refreshed and I was charged twice but they haven't responded to email or phone message ( answer service due to "high number of calls"). I also not impressed that initially the quote is £11.99 …which once you pay you are then told you need to pay another £24 … I'm not impressed with the way they do their business
Not very clear, when you see it says unlock for any carrier and says 28.99 and you pay it you think your unlocking your phone very unsatisfied and even more sad that you guys can't make me a happy customer and correct my situation or help me out, crazy it was 28.99 now it's 14.99
Hello there,
Thank you for reaching out and sharing your feedback. I'm sorry to hear that the cost of unlocking your phone has caused some dissatisfaction. I'd like to clarify that the initial charge of 28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. After this, an additional Unlocking Payment is required to complete the process, as detailed on our checkout page before purchase.
We understand that seeing a price reduction after your purchase can be frustrating, but prices can fluctuate due to various factors including promotions or changes in the market.
We value you as a customer and although we're unable to issue a refund based on price changes, our team is committed to ensuring you have a positive experience and will help guide you through the unlocking process.
Should you wish to continue with the unlock, we are here to support you every step of the way. Please don't hesitate to use the Live Support feature in your tracking page if you need any assistance or have further questions. We're here to help!
All the best,
Charlotte
On the home page, you enter your IMEI number and the company to which your phone is locked. You then go in to their payment page and give them the fee previously quoted ( in my case £12.99). After a couple of hours, they then ask for details to verify your identity (driver's licence, passport etc) and, once you have provided this, they come back requiring a further £24.00 before they will give you the code you need. It, therefore, will set you back over £35 to get the codes required, rather than the £12.99 you are led to believe it will cost. In most cases, this is more than the worth of the 'phone. BE WARNED - this is just a scam.
It worked! I wanted to get rid of my old carrier because as of late they gave me nothing but problems. They kept giving me the run around after numerous phone calls about why they couldn't give me the code to unlock my phone. I figured I would give this a shot and after they said it would take 3 1/2 days it actually took 1 1/2. I got the code and with fingers crossed I put it in and BOOM it worked. I was sceptical with reading mixed reviews but for me I'm glad I took the chance.
Hello Christopher,
We're thrilled to hear that the unlocking code for your Motorola Moto G Stylus 5G worked successfully and that the process was quicker than anticipated! It's always great to see a customer satisfied with our services, and we truly appreciate you taking the chance with us despite your skepticism.
If you have any additional questions, or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your newly unlocked phone and the freedom to choose your preferred carrier!
Best regards,
Charlotte 📱✨
Very simple to unlock my locked phone with this company.
Would definitely recommend.
From start to finish they took me through every step and kept me informed of the progress.
Within one hour my phone was unlocked.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erin,
Thank you so much for your wonderful review! We're delighted to hear that your experience was amazing and easy, and that you appreciated the updates throughout the process. It's great to know you chose us based on positive feedback!
If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best,
Charlotte